Richmond Ford Lincoln

Excellent Service after accident I was in an accident a few weeks ago and was unable to drive my car due to the damage. I called Richmond Ford and they took car of everything from set I was in an accident a few weeks ago and was unable to drive my car due to the damage. I called Richmond Ford and they took car of everything from setting up a tow truck to helping with insurance to help alleviate any stress. There were several things that insurance did not notice during their initial appraisal and Chris Jones fought with the insurance so the car would look and drive like it did before the accident. He called me every time he felt something else needed to be fixed and kept me in the loop during the whole process but reassured me he would take care of everything. From the moment I called Richmond Ford until the day I picked it up it, I felt I was taken care of and so was my vehicle. The car looks and drives better than it did before the accident. The staff at Richmond ford were polite and made the drop off and pick up of the car easy. I bought my car from Richmond Ford and continue to refer friends and family to the dealership. More

Making (almost) miracles happen I would have given them 4 stars since I was there pretty much 5 hours, but I was eventually able to get approved for a great 2013 Transit Connect with I would have given them 4 stars since I was there pretty much 5 hours, but I was eventually able to get approved for a great 2013 Transit Connect with low mileage. I really do have to give them credit for getting me approved with bad credit and no cosigner. Chris Burnette was the salesman who helped get everything in place. Looking forward to driving my new vehicle for years to come. More

They were great, I would recomend Sophie, Chucky Hayes, Casey Longest and Chris Williams were great. I would purchase from them again and will recommend them to friends. They were wa Sophie, Chucky Hayes, Casey Longest and Chris Williams were great. I would purchase from them again and will recommend them to friends. They were warm and welcoming. They found the truck I wanted and made it happen. The process was easy and all were knowledgeable. More

Best Experience Ever The person that I worked with was Chucky Hayes and he was the best. He made I was comfortable and he got me the best price possible. He is funny as we The person that I worked with was Chucky Hayes and he was the best. He made I was comfortable and he got me the best price possible. He is funny as well More

great experience i had a great experience at Richmond Ford. the salesman, Justin Lynch, was very upfront and informative. he wasn't pushy and wasn't in a hurry to ma i had a great experience at Richmond Ford. the salesman, Justin Lynch, was very upfront and informative. he wasn't pushy and wasn't in a hurry to make a sale and move on. i realize the business manager has a job to do and one of those is to try to sell warranty packages, but i felt that that tactic was a little excessive. i will gladly do business with Richmond Ford again in the future. More

An unexpected purchase I met Justin Lynch while I was walking around the Used Car lot waiting for my car to be inspected. We chatted a bit and he showed me a Ford Edge. I ha I met Justin Lynch while I was walking around the Used Car lot waiting for my car to be inspected. We chatted a bit and he showed me a Ford Edge. I had never heard of a Ford Edge. My car failed to pass inspection. Rather than invest more money in my car I bought the Ford Edge from Justin. So, I have a new-to-me car that I had never heard of in a color I had never considered with features that I didn't know I needed and many I don't know I have, yet. He's good. The purchase process was very easy thanks to Justin and to Casey Longest. They know their stuff. Extra thanks to Justin for his patience while giving me the basic intro to the new car. It's getting rave reviews from friends and neighbors. More

Excellent customer service probably one of the best dealers I purchase the 2017 Ford Fusion SE from Chris Burnett and the sales manager and probably was one of the best experiences I've ever had at a dealership I purchase the 2017 Ford Fusion SE from Chris Burnett and the sales manager and probably was one of the best experiences I've ever had at a dealership I highly recommend this place and the people he won't lie to you to your face and he tells you how it is the way it's going to be and does what he can to help you out in any way you can More

Hospitality at its best I recently purchased a 2016 F250, it was a great experience dealing with Mike Serpico and Chris Burnett were GREAT they made me feel right at home. E I recently purchased a 2016 F250, it was a great experience dealing with Mike Serpico and Chris Burnett were GREAT they made me feel right at home. Everyone in the dealership from the person who opened the door for us, to everyone we saw or dealt with in the showroom. Great bunch of people who love what they do More

Hardworking Deal Makers From the cheerful, non-pushy greeting of Chris Barrack our salesperson; onto Sofiane Yahiaoui, the Finance Director - who worked his magic getting my From the cheerful, non-pushy greeting of Chris Barrack our salesperson; onto Sofiane Yahiaoui, the Finance Director - who worked his magic getting my financing where I needed (all while throwing in a few "extras") - then Daryle Edgerton the Business Manager; and finally the young man that helped get my iphone synched to the car -- I just couldn't be happier with my Certified Pre-Owned Ford Fusion. I'd recommend this dealership because of the staff...thanks y'all! More

Happy Lincoln MKX Qwner Chuck Hayes is a super employee to keep. His service was professional and attentive. He made the purchase process so easy. Chuck is such a nice and po Chuck Hayes is a super employee to keep. His service was professional and attentive. He made the purchase process so easy. Chuck is such a nice and polite person. More