Richmond Ford Lincoln

Friendly and helpful customer service I first saw my 2016 Ford Edge on Richmond Ford Lincoln's website on Sunday, On Monday morning my husband called and spoke with Joey DeAlba. Joey was e I first saw my 2016 Ford Edge on Richmond Ford Lincoln's website on Sunday, On Monday morning my husband called and spoke with Joey DeAlba. Joey was extremely helpful and friendly. He knew we were coming from Williamsburg after work, and to save us time he went and got the Edge from their other lot and had it ready for me to test drive when we arrived. After seeing and driving it, I fell in love with the Edge. Joey even took the time to sync my phone to the car and show me all the neat features. Everyone working there that night was super nice and made sure they came over to say hello and to congratulate us on our new car. Franco Perrone worked out a great deal we could not refuse. Thank you all. I couldn't be happier with my experience. Great place and excellent customer service. More

Loving My New Ride I came into Ford not really thinking I would ride off the lot with a car within hours that I really love, however after talking with Tony Taylor I was I came into Ford not really thinking I would ride off the lot with a car within hours that I really love, however after talking with Tony Taylor I was sold he cared about not only making a sale but also about me. He took time to explain everything about the car and to answer all of my question. I have brought cars from Richmond Lincoln Ford before and I'm always happy with the service and attention they give to customers. So I would like to thank Tony Taylor, Sof Yahiaoui, Daryl Edgerton, and Linda Summers for your professional and excellent customer service. More

Great buying experience Received a phone call within minutes of asking for info on line and set an appointment for the next morning. Received a phone call while on the way t Received a phone call within minutes of asking for info on line and set an appointment for the next morning. Received a phone call while on the way to dealership to confirm my appointment. Everyone from the young man that met me in the parking lot to sales manager, my sales person and the person who received my check bent over backwards to meet all my needs and requests. Have transacted over a dozen sales in dealerships from New York to Las Vegas over the years and this was probably the most enjoyable process. More

Courteous service showing all options Wayne Carmody was attentive from start to months after the sale. He readily reprogrammed or synced my new mobile phone, and showed me other helpful ti Wayne Carmody was attentive from start to months after the sale. He readily reprogrammed or synced my new mobile phone, and showed me other helpful tips. . All the employees are courteous and it is even hassle free to get through on the phone. Richmond Ford is "user friendly." , More

Great experience Great experience, shopped around at other dealers and Richmond was by far the best with pricing and most importantly, customer service. Bill and Raz w Great experience, shopped around at other dealers and Richmond was by far the best with pricing and most importantly, customer service. Bill and Raz were able to quickly find a truck, get it financed, and have us out the door. I will definitely be coming back to Raz and Bill both for our commercial and personal truck needs!! Thanks guys! More

Outstanding professional customer service Richmond Ford's sales team gave me an awesome experience very recently when I bought a new Ford Focus ST. They are friendly, smart, and very professio Richmond Ford's sales team gave me an awesome experience very recently when I bought a new Ford Focus ST. They are friendly, smart, and very professional and gave me a great deal on my new car. I highly recommend Richmond Ford. More

Austin is amazing!! I just bought 2 trucks. A KING RANCH F150 LOADED!!!! and a F350 4X4 CREW CAB!!! Austin is an amazing person to deal with. I would recommend this guy t I just bought 2 trucks. A KING RANCH F150 LOADED!!!! and a F350 4X4 CREW CAB!!! Austin is an amazing person to deal with. I would recommend this guy to anybody looking to buy a vehicle. He is the top of the excellence!! Ive never met someone this great at being a sales person!!!!!!! More

Unbelievable Service I had outstanding service at Richmond Ford. Cody and Franco were amazing and helped me find the perfect car in budget. This place can work miracles! I I had outstanding service at Richmond Ford. Cody and Franco were amazing and helped me find the perfect car in budget. This place can work miracles! I will come here first next year when I need to purchase another vehicle. More

Worst Service Department Ever Lets start off by saying the entire buying experience was great. Jose and Jack were great to deal with and will bend over backwards to help you out. T Lets start off by saying the entire buying experience was great. Jose and Jack were great to deal with and will bend over backwards to help you out. They both deserve a raise, especially Jose. Hopefully the owners read this because my wife and I have purchased 2 vehicles here since thanksgiving of 2015 (over $100,000 spent) and again the sales end of things was great. Now to the 1 star review. First off my new F250 started to have a leak so I brought it in to get the leak fixed. Apparently the seal on one side came from the factory and had a crack in it. Apparently in the process of fixing it they instead broke the windshield so I had to get a "loaner vehicle". The service adviser informed me that he would have a "loaner vehicle" ready for me within half an hour. I waited almost 3 hours to ensure everything was taking care of before coming in to get my loaner vehicle. After waiting for 30 minutes for the service adviser to actually show up at his desk because nobody could actually help me he informed me that enterprise would be right over and pick me up to take me to get my loaner vehicle. I finally made it to enterprise after over an hour and a half ofshowing up at Richmond ford only for them to give me a hyundai piece of junk car because they had no trucks available. After getting my F250 fixed (I have literally driven the vehicle less than 500 miles since it was "fixed") the entire seal that holds the top of the window in place comes apart and is literally flapping and sounds like a helicopter taking off from the top of my truck. Lets just say Jose again went well out of his way to take care of me, however of course the service department couldn't get it right the first time. Ok now on to the 2nd vehicle. 2 days after purchasing the 2nd vehicle (an Explorer Sport) a panel on the side of the window which is more or less a cover flew off. Again Jose took great care of us and made us actually feel like a customer that the company actually cared about. Unfortunately the service department doesn't have the same type of people working there. Picked the car up 2 days later and it was "fixed" only for it to go back less than 2000 miles later FOR THE EXACT SAME THING. The service department literally can't do ANYTHING RIGHT. That's just based on the 4 times I have been there in the last 6 months for 2 separate vehicles that could not be fixed correctly the first time. You all can keep the free oil changes you have promised for all of the inconvenience's that you have caused us. I will absolutely NEVER go back to this dealer to purchase another vehicle much less service any vehicle which is a complete shame because again the sales end of things could not have gone any better and sadly the sales department were the only ones that could actually help me get anything solved when it came to the Service end of things. Part of purchasing a new vehicle again unfortunately means you have to deal with the service department and they have absolutely answered my question of not to ever deal with this dealership again. More

Stopped, Looked and Bought I stopped in to look around and found a great salesman already outside (Irby Johnson). I drove a few cars and settled on a beautiful red certified use I stopped in to look around and found a great salesman already outside (Irby Johnson). I drove a few cars and settled on a beautiful red certified used ford fiesta. Irby and his finance manager Sofiane provided excellent service for me. They gave me the price I asked, the down payment I asked, and the mthly pymt I asked. WHO COULD ASK FOR MORE ?????? I left there very happy with a much needed car and everything I asked for. Furthermore everyone I met was very nice and I am looking forward to their new owners seminar every 3rd Thursday of the month. I will be there 6/16 to learn and eat !!!! This way I don't have to read the user manual. I will go back when I decide to trade my fiesta in. (Joanny) More