Richmond Ford Lincoln

Franco and Justin, job well done! I could not be more pleased with my recent purchase experience. Franco went above and beyond to find the exact truck I wanted and remained diligent in I could not be more pleased with my recent purchase experience. Franco went above and beyond to find the exact truck I wanted and remained diligent in his efforts to make the deal happen. Justin did a wonderful job to ensure that all the details of the transaction met my needs. And thanks to Austin for providing such a delightful sales and finance team for me to work with. Casey, in finance, expedited the paperwork portion of the transaction and was very enjoyable to work with. More referrals to come. Thanks again! More

New F-150 Purchase Loved the people working there. Really helped me through the purchasing process. I would highly recommend Richmond Ford Lincoln to anyone thinking of Loved the people working there. Really helped me through the purchasing process. I would highly recommend Richmond Ford Lincoln to anyone thinking of buying a vehicle. More

James Johnson was my sales man, I liked James Johnson, I came to Richmond Ford dealership looking for a Ford Edge , I was just looking, he asked me the color and some other specifics I liked James Johnson, I came to Richmond Ford dealership looking for a Ford Edge , I was just looking, he asked me the color and some other specifics I wanted in the car, I took the car home to show my sister who was buying the car with me, she liked it and came with me back to the dealership and we purchase a Ford Edge! I love my car and I love James Johnson. They even gave me a deal on the car I wanted if I brought it that day! That whole team over there is wonderful to work with! If your looking for a new or used car visit Richmond Ford dealership on West Broad St. In Richmond Va. And ask for James Johnson he will get you what your looking for when you want it! Thanks James From Carla McKay & Starr Taylor. I love my EDGE !!! More

good sales I had a very good service purchasing the car with James Johnson. Despite waiting for approval process that was somewhat unnecessarily lengthy, James w I had a very good service purchasing the car with James Johnson. Despite waiting for approval process that was somewhat unnecessarily lengthy, James was trying really hard to help. Everyone in the dealership was very nice and pleasant. More

very poor service Service department needs either a new management or restructuring. After leaving my vehicle there for over 4 hours for an something that is normally c Service department needs either a new management or restructuring. After leaving my vehicle there for over 4 hours for an something that is normally completed in an hour, I received a call that a vehicle is ready. When I returned to pick it up, work has not been completed. I was told 'oh well- I guess you'll have to come back...'. No apologies or explanation. I was very disappointed. I would not trust this service department to work on my vehicle. More

Linda Summers scores big with excellent Services support Linda extended quality and professional response to our needs for installing a trailer hitch mount and wiring on our new Ford Edge. Her friendly and Linda extended quality and professional response to our needs for installing a trailer hitch mount and wiring on our new Ford Edge. Her friendly and kind service during this whole process makes our family a firm believer in the great customer service of Richmond Ford! More

Pleased with our purchase Great customer service. Offered great extended warranty packages and extras to add on to your vehicle. We were very pleased with the car buying expe Great customer service. Offered great extended warranty packages and extras to add on to your vehicle. We were very pleased with the car buying experience. More

Great friendly staff willing to work with you Overalll great experience at richmond ford from the first greeting as you come through the door all the way through the delivery of your new vehicle. Overalll great experience at richmond ford from the first greeting as you come through the door all the way through the delivery of your new vehicle. Its a real friendly environment all the employees there treat you like they have known you for a lifetime. I would definitely recomend this dealership to anybody. More

Courteous and Nice I am so thankful for Richmond Ford Lincoln. They have given me a chance to build more credit all the while driving a beautiful new car. I was helped b I am so thankful for Richmond Ford Lincoln. They have given me a chance to build more credit all the while driving a beautiful new car. I was helped by many of them, but Raz was the one to assure that they would do waht they could and found the best deals for me. I am very grateful for all they have done and will do for me. Thanks Richmond Ford. Hugs. Patricia Howard?? More

Great buying experience I have purchased more that a few vehicles in my time, but I must say you folks ROCK! The entire process, (from Austin taking my order to Jose ordering I have purchased more that a few vehicles in my time, but I must say you folks ROCK! The entire process, (from Austin taking my order to Jose ordering it, to Linda, Chris, and Casey getting all the i's dotted and the t's crossed) from order to closing went very smoothly. You all did a fine job in getting the vehicle I wanted in a timely manner and at a great price. I could not have asked for better service, and I really appreciated the professional and courteous service I was offered and gratefully received. Hey Sheehy...This is how a first class car business makes a customer happy! More