Richmond Ford Lincoln

Excellent Experience! When I came in everyone greeted me and made me feel welcomed. They checked on me multiple times to make sure that I was doing alright. They made my wh When I came in everyone greeted me and made me feel welcomed. They checked on me multiple times to make sure that I was doing alright. They made my whole experience here amazing and I would definitely recommend a friend to come here! More

My wifes happiness After speaking with Chris earlier in the day I gave him a breakdown of what we were looking for, in a couple of hours he called me back with a great o After speaking with Chris earlier in the day I gave him a breakdown of what we were looking for, in a couple of hours he called me back with a great option that was finalized that evening. Very attentive to his customers needs! Kudos!!!! Sof worked a good deal just a bit over what we wanted to spend but he did work some magic in our favor. I appreciate that he wasn't satisfied until we were satisfied. Semper Fi!! Once it was said and done Casey was fast and furious with handling the paperwork. GREAT TEAMWORK!!!! More

My experience by far was the BEST Chris was awesome. He was fun and low key. I knew from the begining of the day it was going to be a good fun experience whether I left with a car or n Chris was awesome. He was fun and low key. I knew from the begining of the day it was going to be a good fun experience whether I left with a car or not. With in a matter of time we got the ball rolling and we had the honor to meet Jose and Sof and they were absolutely excellent. They did everything they could do and MORE. Very professional and extremely personable. We sealed the deal with Darryl and he was a breeze and made it very easy and was also excellent! I have been to many car dealerships and this one by far was THE BEST overall, the experience was great, the people were great. I'm already looking forward to coming back in the future! I appreciate everything! AWESOME PEOPLE & GREAT EXPERIENCE! More

Wonderful Experience and Service I can't say enough good things about my shopping experience. From the moment I walked through the door I was greeted enthusiastically and got service I can't say enough good things about my shopping experience. From the moment I walked through the door I was greeted enthusiastically and got service. Justin Lynch was so informative and helpful. He patiently answered all my questions and explained the choices I had as we looked at the various cars. After I purchased my new Escape he took his time explaining how all the technology worked. Thanks Richmond Ford and Justin for such excellent service! More

Great experience and fantastic customer service We purchased a new 2016 F250 Super Duty for a company truck. We worked with the Richmond Ford sales staff and sales managers. The folks at Richmond We purchased a new 2016 F250 Super Duty for a company truck. We worked with the Richmond Ford sales staff and sales managers. The folks at Richmond Ford were all great to work with from start to finish. We did a lot of research on trucks and thus had many questions prior to purchasing our Ford. The folks @ Richmond Ford had a truck custom built from the Ford factory with every option that we had requested. The truck came in much sooner than expected and we are extremely happy with the purchase. We will be taking our truck to Richmond Ford for all future service work as the service team has also been good to work with on our older truck. More

Worth His Weight In Gold Chris Gold made my car buying experience FUN, he gave excellent customer service and went above and beyond to get me in the car I wanted. Chris Gold made my car buying experience FUN, he gave excellent customer service and went above and beyond to get me in the car I wanted. More

Satisfied Reputable and care for customer satisfaction. The dealership called and texted to solve a initial misunderstanding. Customer satisfaction is truly a g Reputable and care for customer satisfaction. The dealership called and texted to solve a initial misunderstanding. Customer satisfaction is truly a goal and mission of this company. More

Customer Satisfaction Mattered MOST I purchased a 2016 Ford F-250 from Austin Dombroski and it was the best decision to purchase through Austin and Richmond Ford. The transaction was ha I purchased a 2016 Ford F-250 from Austin Dombroski and it was the best decision to purchase through Austin and Richmond Ford. The transaction was handled professionally and with ease. Austin's determination to make the deal happen was done while keeping my needs in mind at all times. I was well taken care of from the moment I made contact with Austin until the moment I drove away with my new truck. I would like to commend Austin and the rest of the sales staff for their positive energy that was shown as we worked through the process. Thank you for treating me like I was your #1 client always and making the process as simple as you did. I will forever be loyal to Richmond Ford as my first stop for future vehicle purchases. More

WowZeeeeeeeers!!!!!!!!!!!!!! I've learned through life experiences, great news travel fast. And After two months of receiving rides back and forth to work and home, A coworker wit I've learned through life experiences, great news travel fast. And After two months of receiving rides back and forth to work and home, A coworker without hesitation, shared with me his wonderful experience with a Ford Lincoln sales rep who's really automotive inclined and all across the board a geniunally good guy. I immediately called the Ford sales rep and met him later that evening. I brought along a friend who's been with me through trying times. Once we met and spoken to the sales rep, My friend and I both immediately understood the Great experience my coworker had shared with me and I with her.   I was in need of a reliable but yet affordable and comfortable transportation. I was turned downed, doors closed, it seemed like no one wanted to take a chance on me. With great persistence on his day off and not to mention, it was the very same day his oldest son had left for school, this incredible person sent from God placed calls after calls so I may have a second chance at life. To once again, have something that I can call my very own means the world. To be able to come and go as I please, and most importantly, pay it forward by helping others. There's so many true great things I can say which I am sure will join the likes of the rest his customers or should I say new found friends that could easily develop into a novel. Therefor, I leave you with satisfaction, and the gratification of a new friend. Mr. Phil Noel Sales representative Thank you so much kind sir, for Your time and Your efforts! Shawn More

Quality Organization, Quality People, Great Product ! This was my second purchase of Ford F-150 Platinum Truck. I came back to Richmond Ford because of the way I was treated when I purchased my 1st truck, This was my second purchase of Ford F-150 Platinum Truck. I came back to Richmond Ford because of the way I was treated when I purchased my 1st truck, but more importantly, by how I was treated by their service department over the last two years. They definitely earned my trust and respect for the manner in how I was treated and the quick turn around on repairs and servicing. I live a fair distance away, with several other dealers closer, and I decided to return to Richmond Ford &Lincoln. Quality people gives quality results. I also want to comment on the sales team, who were able to work with me on a fair and equitable trade in of my other vehicle, while presenting a good deal on my new purchase. I did not feel hurried, but very definitely paid attention to. I would definitely recommend this dealership to others. High marks for everyone who I interacted with. More