Richmond Ford Lincoln

One of the Best I got the best deal for this amazing car. I thank each and every person who helped make this possible for the best experience possible. They helped me I got the best deal for this amazing car. I thank each and every person who helped make this possible for the best experience possible. They helped me figure out a plan that's best for me while explaining and breaking it down for me to understand this. I'm extremely satisfied with the car and the customer service! More

Amazing customer service since day one I started dealing with Austin in June when I was looking to purchase an explorer, "we" were unable to find one in the short time span I had, but he ne I started dealing with Austin in June when I was looking to purchase an explorer, "we" were unable to find one in the short time span I had, but he never stopped helping me, my husband and I traveled up North to look at one, and he called me throughout the day to make sure we were ok. We then found one at Sheehy, most dealers would push you into something they have, what works for them, and he never did that. I still feel like that was his sale, he did the work, walked me through every step, and what to watch out for. And if that wasn't enough..... We decided to trade in a Lancer that we no longer needed, my husband has never had anything new, and we didn't think we could buy new quite honestly. We suffered from the economy like many others a few years ago, amongst other heartbreaking moments in our lives. So, this was just another disappointment when we didn’t think we could buy a new truck. Everything we found that was used didn't spark my husband’s interest. You could see the disappointment on his face. After a surprise call from the credit union, I received the go ahead for the new truck. I immediately called Austin to tell him the good news. He was just excited as I was. My husband had no idea, Austin "hid" the truck, Jose tied the balloons and Linda kept my husband distracted & made sure there was a bow on the hood. Everyone in the dealership knew except for my husband. They walked him out to the back of the dealership, Austin told him there some used trucks he wanted him to look at, one was 13' with 75k miles on it, and my husband's reaction was "well...” He told him he was going to check on a detailed truck real quick (it was his truck)....as the garage door opened....my husband kept trying to look under the door, we he realized....his eyes filled up with tears (he would kill me if he knew I was writing this, but I feel like its important). Jose asked him if he wanted to test drive it, and he was so excited he was ready right then, Jose said 'Wait! I need to put tags on it!” This group of people have laughed with me (Especially Carlos ...I mean Jose! haha), comforted me when I cried from stress and worry, never made us feel like "just a customer", dealt with me when I was at my worst and never once seemed irritated, and took a chapter in our lives that seemed like it was a never ending batch of bad luck, into a dream come true. No amount of words will ever explain the joy and happiness that moment brought to my husband and me. Especially to Austin, without him, neither one of us would have had our dream vehicles. He always made me feel like everything was taken care of, even towards the end. I could never do the job they do. And I will never buy from another dealership, this dealership is truly family owned, and just like family, they take care of you. Thank you for everything guys! More

Amazing, Excellent Service, They aim to do their very best!! My husband and I needed a car our engine blew in the car we had. He called Phillip Noel and we went in to meet with him and to look at vehicle. Philli My husband and I needed a car our engine blew in the car we had. He called Phillip Noel and we went in to meet with him and to look at vehicle. Phillip did everything he could to make us comfortable and he explained everything to us in great details. He showed us the advantages and disadvantages he did not leave out any details. There was pure excellence in his service even in the process, he stayed with us every step of the way. He was upfront and honest and explain everything regarding the process and even the vehicle itself. Phillip connected us to the best associates as well Casey Longest she was so friendly and helpful!! THIS WAS SUCH A WONDERFUL EXPERIENCE - WE ARE STILL TRYING TO WRAP OUR HEADS AROUND THE WONDERFUL BLESSING WE RECIEVED AND THE EXCELLENT SERVICE EXPEREINCED THROUGH THE PROCESS!!! RICHMOND FORD KEEP DOING WHAT YOUR DOING AND HIRING GREAT PEOPLE LIKE PHILLIP AND CASEY !!! YOU WILL GO VERY FAR WITH ASSOCIATES WORKING FOR YOU THAT TRULY UNDERSTAND THE BUSINESS AND CARE ABOUT THE CUSTOMERS!!! THANK YOU ALL!!! More

Respectful, low pressure, dealership I can not say more about the care I received from Jessica Donovan and Jose Avila. They are professional, knowledgeable, and most importantly kind. I I can not say more about the care I received from Jessica Donovan and Jose Avila. They are professional, knowledgeable, and most importantly kind. I don't usually write reviews, but if you are in the market for a new car, make sure you ask for either Jessica or Jose. Yesterday, I purchased two new vehicles and traded in my minivan and the whole process was 'almost' effortless. More

Wonderful! I had such a hassle-free experience here while buying my new Escape! Phil Noel did all the haggling for me and I truly felt like I got such a good dea I had such a hassle-free experience here while buying my new Escape! Phil Noel did all the haggling for me and I truly felt like I got such a good deal. He made it reasonable and realistic for me to purchase a car that I previously thought was out of reach. Everyone at the dealership was welcoming and so easy to deal with. I'd totally recommend this place to anyone even thinking of getting a car!! More

2016 Ford Edge After weeks of research and countless test drives my pregnant fiancé and I came to the conclusion we wanted to see the new Ford Edge. Upon beginning After weeks of research and countless test drives my pregnant fiancé and I came to the conclusion we wanted to see the new Ford Edge. Upon beginning our official hunt we realized only 1 dealer in town actually had the 2016 on the lot, and most other dealers weren't even aware they released the new model. This fact led us to Richmond Ford Lincoln. We started with a simple test drive, and decided to discuss numbers before having to cut our visit short. Jason and Austin kept in contact with me throughout the week, and kept me informed of incoming cars. Thanks to this, they were able to arrange for our ideal car to be delivered and we were able to see it this weekend with the help of CJ and Franco. The team was able to provide an amazing trade price for our jeep, and get us into our ideal car! The whole process was great, and would recommend them to everyone. More

Best new car buying process I've ever experienced. Richmond Ford Lincoln staff are very nice and thorough. If they don't know the answer, they'll find it out. Justin Lynch was a great sales person to Richmond Ford Lincoln staff are very nice and thorough. If they don't know the answer, they'll find it out. Justin Lynch was a great sales person to work with. More

2012 F150 Platinum Sales and management ensured truck presentation and deliver was spot on. Guest services preached the products instead of investing time in patient sat Sales and management ensured truck presentation and deliver was spot on. Guest services preached the products instead of investing time in patient satisfaction. Maintenance records were inaccurate at delivery. More

Slow to respond It seems every time I bring my vehicle in for service there is never any follow up. I am the one always making the calls to see if the vehicle is rea It seems every time I bring my vehicle in for service there is never any follow up. I am the one always making the calls to see if the vehicle is ready. I wish I could say I am more than satisfied - glad I found a place to leave a review. I am assuming I am not alone. ???? More

always awesome at richmond ford great people great service cant say enough about people ,they provided all info needed, to we always get a great deal at richmond ford, always great service too !!! we will alwa cant say enough about people ,they provided all info needed, to we always get a great deal at richmond ford, always great service too !!! we will always purchase at richmond lincoln. More