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Richmond Ford Lincoln
Richmond, VA
1,265 Reviews
Ron and Jeanine Kody purchased Richmond Ford Lincoln in 2007 with the simple goal of becoming the best automotive retailer in Central Virginia. As a result of this commitment, Ford has recognized Richmond Ford Lincoln every year with their prestigious President’s Award for Outstanding customer satisfaction! We pride ourselves on providing the highest level of customer service before and after the sale.
Our monthly new owner seminar is just one example of our ongoing commitment to our customers. You can join us monthly to get reacquainted with your vehicle, answer any questions you may have, or simply visit with our technicians as they review your vehicle from the ground up!
We also believe sales gimmicks such as 'price guarantees' and 'above market trade values', mislead the consumer and do not build lasting relationships. Simply put, consumers want the best deal possible, not just the perception of a great deal! As a result, we have become the Largest Ford Lincoln dealer in Central Virginia. Thank you for considering Richmond Ford Lincoln, we hope you will visit us in person or online, because it does matter where you purchase. Richmond Ford... Driven By You!!
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Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 1,265 reviews
May 16, 2020
The experience was pleasant although They should do the financial part of the deal first. Chris Paulk, Master Certified Product Specialist did a good job. financial part of the deal first. Chris Paulk, Master Certified Product Specialist did a good job. More
by Chilesp6
Employees Worked With
James Johnson, Chris Paulk, Christy Nichols
May 14, 2020
Chris is professional, knowledgeable, and all around just about the kindest guy you could ever want in a sales person. He is patient beyond belief and truly knows his stuff. I was blown away with his service about the kindest guy you could ever want in a sales person. He is patient beyond belief and truly knows his stuff. I was blown away with his service and would HIGHLY HIGHLY recommend him to anyone searching for a Ford vehicle.😊 More
by SMint03
Employees Worked With
Chris Paulk
May 05, 2020
Amazing This dealership has helped my brother twice with getting a car, than I went in to look at getting a car and we were lucky enough to get Chris, he made This dealership has helped my brother twice with getting a car, than I went in to look at getting a car and we were lucky enough to get Chris, he made the whole experience relaxing and stress free he always had a smile , made us feel comfortable and always made sure to keep us informed on what was going on. And when their was a delay he would apologize to us for it. I was so grateful for all the help he gave. More
by Cartersgirl97
Employees Worked With
Chris Paulk
May 04, 2020
Awesome service theirs nothing to complain about everything was pleasant from start to finish I will love to have a car from this dealership in the near future thanks for the great service everything was pleasant from start to finish I will love to have a car from this dealership in the near future thanks for the great service More
by Rodneyke Jordan
Employees Worked With
Chris Jones, April Bush, Jimmy Turner, Joe Haddon, Dan Callahan, Vicky Sanchez, Ginny Adkins
April 27, 2020
Accident They are Wonderful! Could not ask for better service. My 2020 Lincoln Aviator, looks just like it came off the Sales Floor! Their quality of Work They are Wonderful! Could not ask for better service. My 2020 Lincoln Aviator, looks just like it came off the Sales Floor! Their quality of Work is the Best! More
by riggsbys
Employees Worked With
Chris Jones, April Bush, Dan Callahan, Ginny Adkins
April 16, 2020
Very friendly person, helped me find exactly what I needed based off my specification's, I'd definitely recommend him to my friends and everyone else. needed based off my specification's, I'd definitely recommend him to my friends and everyone else. More
by Joseph Pritchett
Employees Worked With
Shaakir Seedat
April 12, 2020
Super-great service from Shaakir Seedat, even on his days off, even in the middle of the COVID-19 crisis. He is super attentive, super helpful, super flexible, and just generally a great addition to the Rich off, even in the middle of the COVID-19 crisis. He is super attentive, super helpful, super flexible, and just generally a great addition to the Richmond Ford team More
by Susan Y
Employees Worked With
Christy Nichols, Kevin Chillin, Shaakir Seedat
April 12, 2020
I have purchased vehicles from Richmond Ford Lincoln previously and like before, I had a very good buying experience with Shaakir and James J. Glad I did not follow through on another deal with another previously and like before, I had a very good buying experience with Shaakir and James J. Glad I did not follow through on another deal with another dealership. I definitely would have been settling for much less in the areas of customer service and customer satisfaction. Keep up the good communication skills with the customer. All the best! More
by OSJ
Employees Worked With
James Johnson, Christy Nichols, Shaakir Seedat
April 10, 2020
I went to 8 different dealers in 2 days and felt more welcome at Richmond Ford and Lincoln than any other dealership by far. Everyone was very pleasing to deal with. I will be a customer as long as they welcome at Richmond Ford and Lincoln than any other dealership by far. Everyone was very pleasing to deal with. I will be a customer as long as they work here! More
by Austin3895
Employees Worked With
Evelyn Anderson, Dino Faupel, Jasmeet Singh, Justin Turner, Michael Muniz
April 07, 2020
What was Supposed to be my Valentine's gift from my husband,we test drove the vehicle, everyone was so attentive,and that's where it ENDED,after we signed in the dotted line,we were lied to time & time husband,we test drove the vehicle, everyone was so attentive,and that's where it ENDED,after we signed in the dotted line,we were lied to time & time again,to get simple things that should have been handled the day of the sale.It is now almost 2 months later ,and after numerous calls,messages,even talked to a Sales Manager,and told That they would get this "Issue"taken care of and get back with me ,I'm still waiting...... Needless to say they have LOST our family as a customer!!!! My advice to you ,is DO NOT BUY ANY vehicle here !!!!!So SAD ,that I had to write this review,but hopefully this will WAKE someone up @ this dealership!!!This is insane Very Upset, J.Elliott More
by Butterfly
Employees Worked With
Sad Management, Evelyn Anderson, JoAnna Wilson
