Richmond Ford Lincoln

Browsing for a new vehicle Over the past two weeks I have been on a hunt for a new vehicle. Jose at Richmond Ford Lincoln has been dedicated to finding me exactly what I wanted Over the past two weeks I have been on a hunt for a new vehicle. Jose at Richmond Ford Lincoln has been dedicated to finding me exactly what I wanted in a price range that worked for me and my family. He spent hours working on deals and even came in on his day off to let me test drive a vehicle. I have never experience such acceptional customer service at any other dealership. I highly recommend Richmond Ford Lincoln and Jose as a sales associate. He exceeds in his knowledge of the vehicles, the system, and his rapport with customers. And, the best part is the great customer service does not stop with the sale. The service department is just as wonderful and everyone at the dealership will go out of their way to make you feel like family. Highly recommend! A++ More

purchasing of a car very professional, courteous, flexible and customer oriented approach from staff and dealer itself. Sales person followed up on time and had all the p very professional, courteous, flexible and customer oriented approach from staff and dealer itself. Sales person followed up on time and had all the papers ready to save everyone time. More

THE BEST CUSTOMER SERVICE IN RICHMOND!!! Words cannot express how thank we are that Travis Woods contacted us to see if we were still looking for a car. We had given up because other dealersh Words cannot express how thank we are that Travis Woods contacted us to see if we were still looking for a car. We had given up because other dealerships turned us away due to negative equity on our vehicle. Travis made miracles happened and literally resolved the financial burden of our trade in! Thank you Travis Woods and Richmond Ford for your ABOVE excellent customer service! I have bought my fair share of new vehicles and this experience was by far the best. This is the only dealership we will shop at going forward! I recommend them to everyone and am already sending my family over to Travis! More

Great customer service My salesman was very helpful and got us a great deal on my new truck. It was a pleasure to work with him. Great Job!!! My salesman was very helpful and got us a great deal on my new truck. It was a pleasure to work with him. Great Job!!! More

Excellent customer service Travis Woods was the Absolute best salesman ever!...very professional and was all about making the customer satisfied...he constantly stayed in contac Travis Woods was the Absolute best salesman ever!...very professional and was all about making the customer satisfied...he constantly stayed in contact with my husband and I, to keep us informed on what was going on...He takes great pride in his work...and his top priority seems to be satisfying the customer..@we are very satisfied....Great salesman and wonderful guy..also...Sof Yahiaoui.....went over Every detail to us when signing the paper work..He answered every question we had and went the extra mile to help us. Theyre awesome guys who really take pride in their work...my name is Shanelle Thrower....I am very satisfied More

Tony Armstrong /Michael Timperio My experience @ Richmond Ford / West was very good. everyone was nice and friendly. And salesman Tony Armstrong was very good and patient . I was very My experience @ Richmond Ford / West was very good. everyone was nice and friendly. And salesman Tony Armstrong was very good and patient . I was very please . especially when I called back the next day. Asking a for a spare key and remote for my car . he took care of that with no problems . Micheal Timperio explain the windshield treatment so well I got it for my car. they both did a wonderful job. Thankyou All !!!!! More

WONDERFUL! My total experience purchasing a car at Richmond Ford Lincoln was extremely pleasant. My salesperson, Travis Woods was amazing. He was very nice, fr My total experience purchasing a car at Richmond Ford Lincoln was extremely pleasant. My salesperson, Travis Woods was amazing. He was very nice, friendly, informative and professional. I told Travis what price I wanted to purchase a car and he made it happen with a car I love. The other people that I also needed to talk to during the process was also nice and professional. I had previously went to their other Richmond Ford dealership in Glen Allen before I came to the Ford/Lincoln one and my experience was much different and very undesirable. I have nothing but good things to say about Travis and Richmond Ford/Lincoln and would recommend them both. More

Phil hooked me up with a sweet ride I was trying to get a used car with monthly payments around $200. I knew that that probably wasn't going to happen, but the staff worked hard to find I was trying to get a used car with monthly payments around $200. I knew that that probably wasn't going to happen, but the staff worked hard to find a financing plan that worked for me. They even gave the value on my trade-in a little nudge, and got me from $250 to $228. I still wasn't 100% ready to make the commitment, so they let me take the car home for the night, so I could test drive it for an extended period. This car is loaded with features, and after extensive internet research, the price they sold it to me for was a VERY good deal. I'm pleased with my purchase and experience. More

FIRST NEW CAR - GREAT EXPERIENCE TRAVIS WOOD IS A TERRIFIC SALESMAN AND HUMAN BEING. HE WAS EXTREMELY POLITE AND KNOWLEDGEABLE ABOUT HIS PRODUCTS AND MADE US FEEL LIKE WE WERE FAMILY. TRAVIS WOOD IS A TERRIFIC SALESMAN AND HUMAN BEING. HE WAS EXTREMELY POLITE AND KNOWLEDGEABLE ABOUT HIS PRODUCTS AND MADE US FEEL LIKE WE WERE FAMILY. THIS WAS THE ONLY POSITIVE EXPERIENCE WE'VE HAD WITH A CAR DEALER. YAY TRAVIS!! More

Purchase of 2015 Ford Explorer We had a great experience with Travis. We would certainly recommend him to our friends who may be looking to purchase a new or used vehicle! We had a great experience with Travis. We would certainly recommend him to our friends who may be looking to purchase a new or used vehicle! More