Richmond Ford Lincoln

Fast, No Pressure, Made it Happen I was in the market for a Transit Connect for both personal and business use. Richmond Ford's Roger Arnold Richmond Ford West's Ben Parrish helped me I was in the market for a Transit Connect for both personal and business use. Richmond Ford's Roger Arnold Richmond Ford West's Ben Parrish helped me find the best fit for my needs and my budget. Then, together with Chris Southworth, they worked on "the numbers" to get me the vehicle I wanted at the monthly payment I was prepared to pay. They stayed late, worked every angle, and made me feel like they really were doing everything they could to figure out how to get me a great value: you can't say that very often about sales folks. I would strongly recommend Richmond Ford and Richmond Ford West to other car buyers! More

Excellent sales experirnce with Jack Conner I enjoyed the sales experience with the purchase of a 2013 MKZ. Jack went along for the test drive and answered all of my questions with no pressure o I enjoyed the sales experience with the purchase of a 2013 MKZ. Jack went along for the test drive and answered all of my questions with no pressure or prodding. I was able to drive a 2104 MKZ and a 2013 MKZ. He offered to let my wife drive but she declined. He has great product knowledge and he is very easy going. The price was good on my trade in and the new vehicle price was outstanding with several rebates on the car. It was overall a great sales experience and a perfect no pressure sale. More

WOW FACTOR! I was referred to Jack Conner at Richmond Ford Lincoln by a friend of mine who had purchased a car from him. My friend assured that Jack Conner was t I was referred to Jack Conner at Richmond Ford Lincoln by a friend of mine who had purchased a car from him. My friend assured that Jack Conner was the very best person to buy a car from. I expected to receive good service because of my friends recommendation. I'm a very difficult customer, and I am not ashamed to admit this. But, to my amazement, Jack Conner was more than I could have ever expected! He answered all my questions and put my mind at ease with my concerns. The one thing that impressed me the most about Jack Conner was his knowledge of my needs for a car and the manner in which he helped me to choose a vehicle. Jack was totally committed to making sure that my needs and expectations were met. I went to Jack to ask a few questions about Ford vehicles and the possibility of purchasing one in the future. After a few short and entertaining hours of our initial meet, I drove off in a mustang convertible that I could not be any happier with!!!! Thank you Jack! I will refer all of my friends and colleagues to you! You are the very best! More

New Car Buying Experience Chris Burnette made my new car buying experience an excellent one. He was very professional, thorough, efficient and knowledgeable. Chris' efforts m Chris Burnette made my new car buying experience an excellent one. He was very professional, thorough, efficient and knowledgeable. Chris' efforts made me feel very comfortable that I made the right decision for my needs. It was clear to me that he wanted to make sure the decision was the best possible fit for the best possible price for my needs. I highly recommend Chris and this dealership to anyone looking for a new or used car. Mark Sheets More

Car Purchase Ford Fusion Great service! Very friendly staff! Everything worked out pretty well in just a couple hours. Very good job Jose. See you soon! :) Have a great week Great service! Very friendly staff! Everything worked out pretty well in just a couple hours. Very good job Jose. See you soon! :) Have a great week! Thanks, Christian More

Car Repaired From Accident I am very pleased with the service that I and my car received while being repaired at Richmond Ford. I purchased my Ford Focus from Richmon Ford locat I am very pleased with the service that I and my car received while being repaired at Richmond Ford. I purchased my Ford Focus from Richmon Ford located at 4600 W. Broad Street, Richmond, Va. Cody Barr was my Sales Person and he did a great job selling and hepling in the process. I purchased my car back in May of 2013 and I was not happy when I found out that someone had ran into my car. My car was parked outside my home and the young lady did stop and took responsibility. Richmond Ford Body & Collison Center did a Great Job repairing my car. Jimmy Turner kept me informed through the website and through emails. He always responed to my emails or call by the end of the day or early the next morning. Nancy & April always was very helpful and friendly when I called. The guys in the Body and Collison shop did and Awesome job! Also the Service Dept did a great job with the Front & Rear Alignment. I was a little concern that the new paint job wasn't going to match up well with the old paint but it did. I cann't tell where the new begins and the old starts. My car ounce again looks the same way it did a year ago. It's shining like new again! I am very happy and grateful everything that the staff at Richmond Ford. This dealership really exemplify excellent customer service. I would highly recommend this service dept and the body & collison dept. Thanks Again Pat Sherod More

2013 Ford Edge Austin and Jason at Richmond Ford were perfect gentlemen, easy to work with, professional and eager to work out a deal that suited my needs. The entir Austin and Jason at Richmond Ford were perfect gentlemen, easy to work with, professional and eager to work out a deal that suited my needs. The entire experience was painless and easy. I did not intend on purchasing a new Ford Edge as I loved the 2010 I had at the time. They made the 2013 Edge purchase affordable and an easy transition from the old vehicle to the new. I would highly recommend these guys as they are professional, courteous and very friendly. They were not your stereotypical car salesmen but more like the good guys next door. More

customer These guys made the car buying experience so easy I got a good rate for my car the customer service was excellent. They were friendly met all of my de These guys made the car buying experience so easy I got a good rate for my car the customer service was excellent. They were friendly met all of my demands and expectations I couldn't have asked for better service. More

Jared Perkins I found Jared to be very pleasant. He was so polite...which goes a long way with me. I will recommend him to all friends. I found Jared to be very pleasant. He was so polite...which goes a long way with me. I will recommend him to all friends. More

Great Experience I was very happy with the overall service that I got at Richmond Lincoln Ford. Everyone was courteous, friendly, professional and, most importantly, t I was very happy with the overall service that I got at Richmond Lincoln Ford. Everyone was courteous, friendly, professional and, most importantly, there was no annoying haggling! I am convinced I got a good deal on a great car. More