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Richmond Ford West
Glen Allen, VA
856 Reviews
Ron and Jeanine Kody opened Richmond Ford West in May of 2013. This new location provides us with a second store in the Richmond Market, and the added convenience in supporting our customers utilizing the route 288, 64 and 295 corridors. Located close to the Short Pump area, we are utilizing the same strong business philosophies found at the Ford and Lincoln store. We pride ourselves on providing the highest level of customer service before and after the sale.
Our monthly new owner seminar is just one example of our ongoing commitment to our customers. You can join us monthly to get reacquainted with your vehicle, answer any questions you may have, or simply visit with our technicians as they review your vehicle from the ground up!
We also believe sales gimmicks such as 'price guarantees' and 'above market trade values', mislead the consumer and do not build lasting relationships. Simply put, consumers want the best deal possible, not just the perception of a great deal! As a result, we have become the Largest Ford dealer in Central Virginia. Thank you for considering Richmond Ford, we hope you will visit us in person or online, because it does matter where you purchase. Richmond Ford... Driven By You!!
Commitment to customer service at Richmond Ford doesn't stop with your vehicle purchase. Our Richmond Ford Service Department is staffed with factory-trained technicians, ready to perform everything from regular maintenance to expert repairs. Work done quickly and correctly with excellent service is our goal with every vehicle, every time. Whether your car is the latest model or a few years old, a Ford or other brand, we can take care of it with service at competitive prices. We run specials all the time and recommend you frequently visit our Web site to learn about them.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 856 reviews
January 31, 2025
Joey Foust was absolutely fantastic. Very, very professional and helpful. Same for Sam Pierce and Brett Kody. Thanks Richmond Ford West. Very, very professional and helpful. Same for Sam Pierce and Brett Kody. Thanks Richmond Ford West. More
by Ronaldbenton1
Employees Worked With
Sam Pierce, Joey Foust, JonCarlos Montoute, Jason Tucker, Brett Kody
December 30, 2024
Jeannine was so patient throughout the sales process. She was very knowledgeable and didn't use any high-pressure tactics to try and gain my business. She followed up with me but wasn't overbearing like She was very knowledgeable and didn't use any high-pressure tactics to try and gain my business. She followed up with me but wasn't overbearing like I've experienced at other dealerships. I really enjoyed the process and felt like she listened to me and understood what I was looking for and helped me get the perfect vehicle for me. I would definitely recommend that you work with Jeannine and I look forward to buying another vehicle from her down the road. More
by Foz
Employees Worked With
Kelley, Jason Tucker, Jeannine McDevitt
August 04, 2024
They aim to please. Especially the efforts of our salesman Gilman Robinson. We came unannounced on a Saturday. And Saturday, I'm sure, is a tough time for auto sales Especially the efforts of our salesman Gilman Robinson. We came unannounced on a Saturday. And Saturday, I'm sure, is a tough time for auto sales because that's when everybody wants to come. Though they were busy they were attentive and got us our new pre-owned vehicle in a reasonable amount of time...And we're very happy with the vehicle. More
by jdfulton
Employees Worked With
Gilman (gets 5 stars) Robinson, JonCarlos Montoute, BJ Brooks
March 12, 2024
Customer service at Richmond Ford West is unbeatable! ! I would buy from them again and recommend to anyone in the market to buy a vehicle. Service department is responsive and courteous (even when you ar ! I would buy from them again and recommend to anyone in the market to buy a vehicle. Service department is responsive and courteous (even when you are frustrated!) we had to return a purchased vehicle - due to no fault of Richmond Ford West-but with the way we were treated and accommodated, we bought another one from them! Love Love Love everyone at Richmond Ford West!! Thank you from the bottom of my heart! More
by colleen
Employees Worked With
Allen Morris sorry if I missed anyone!, Chris Haynie, Kent Shockey, Joey Foust, JonCarlos Montoute, Kathy Tester, Brett Kody, Kevin Chilin
January 31, 2024
Take your money elsewhere! This establishment is filled with a bunch of racist money hungry people. If you want something reliable and that last more than 2 years, DO NOT BUY F This establishment is filled with a bunch of racist money hungry people. If you want something reliable and that last more than 2 years, DO NOT BUY FROM HERE!!! More
by delores_smith9
Employees Worked With
Ron Kody, Brett Kody
August 30, 2023
Dario is the best sales person I have ever dealt with! !! we actually formed a relationship!! I would have him to be my go to salesperson each time I want to purchase a vehicle!!! Dario, THANK YOU!!! I'm s !! we actually formed a relationship!! I would have him to be my go to salesperson each time I want to purchase a vehicle!!! Dario, THANK YOU!!! I'm so sorry I took so long to add this! More
by Katina.logan
Employees Worked With
Kent Shockey, Marino Gonzalez, Dario Maric
June 08, 2023
Mr Joey Foust & his team took care of me today when I drop off my 2021 toyota 4runner trd pro for ceramic coating I was beyond disbelief when they pulled my car out look like it was from the showroom flo drop off my 2021 toyota 4runner trd pro for ceramic coating I was beyond disbelief when they pulled my car out look like it was from the showroom floor shiny like glass More
by brandonouk79
Employees Worked With
Joey Foust
June 08, 2023
Mr Joey Foust and his team did spectacular job on my 2021 toyota 4runner trd pro today when I brought it in for cemeric coating he was kind and generous down to earth person toyota 4runner trd pro today when I brought it in for cemeric coating he was kind and generous down to earth person More
by brandonouk79
Employees Worked With
Joey Foust
February 28, 2023
Joey was so great. Helped explain everything so well and was so available to help with any questions. So nice to have someone so helpful. Helped explain everything so well and was so available to help with any questions. So nice to have someone so helpful. More
by revere
Employees Worked With
Derrick Pulliam, Brett Kody
