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Richmond Ford West
Glen Allen, VA
857 Reviews
Ron and Jeanine Kody opened Richmond Ford West in May of 2013. This new location provides us with a second store in the Richmond Market, and the added convenience in supporting our customers utilizing the route 288, 64 and 295 corridors. Located close to the Short Pump area, we are utilizing the same strong business philosophies found at the Ford and Lincoln store. We pride ourselves on providing the highest level of customer service before and after the sale.
Our monthly new owner seminar is just one example of our ongoing commitment to our customers. You can join us monthly to get reacquainted with your vehicle, answer any questions you may have, or simply visit with our technicians as they review your vehicle from the ground up!
We also believe sales gimmicks such as 'price guarantees' and 'above market trade values', mislead the consumer and do not build lasting relationships. Simply put, consumers want the best deal possible, not just the perception of a great deal! As a result, we have become the Largest Ford dealer in Central Virginia. Thank you for considering Richmond Ford, we hope you will visit us in person or online, because it does matter where you purchase. Richmond Ford... Driven By You!!
Commitment to customer service at Richmond Ford doesn't stop with your vehicle purchase. Our Richmond Ford Service Department is staffed with factory-trained technicians, ready to perform everything from regular maintenance to expert repairs. Work done quickly and correctly with excellent service is our goal with every vehicle, every time. Whether your car is the latest model or a few years old, a Ford or other brand, we can take care of it with service at competitive prices. We run specials all the time and recommend you frequently visit our Web site to learn about them.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 857 reviews
December 23, 2022
Great customer service and people skills. Very knowledgeable, trustworthy and profesionnal. He's the guy to go to. Recommend 100%. Very knowledgeable, trustworthy and profesionnal. He's the guy to go to. Recommend 100%. More
by Flyboricuamorena
Employees Worked With
JonCarlos Montoute
November 10, 2022
Scheduled appointment for inspection, new tires $, oil change etc… arrived on time . Told me 2 - 21/2 hours . Received a call one hour in - they didn’t have tires in stock ( although that was on initial change etc… arrived on time . Told me 2 - 21/2 hours . Received a call one hour in - they didn’t have tires in stock ( although that was on initial request), it would be a extra hour - I’m a waiting customer.. I agreed . Waited until 2 - checked with a new service guy ( Phil was on lunch ) … No tires available and they didn’t do any of other stuff . No phone call, car sitting in lot … and saw me sitting and waiting … one wasted day I should charge them for ! Not to mention no apology, nothing .. Needless to say - I won’t go back there ! More
by Lbs500
Employees Worked With
Phil? Who knows never said his name ?
October 26, 2022
Wife was traveling in Richmond this week visiting a family member. ABS warning light came on over the weekend. Called in Monday morning to get warranty service and was told THE FIRST SERVICE DATE AVI family member. ABS warning light came on over the weekend. Called in Monday morning to get warranty service and was told THE FIRST SERVICE DATE AVIALBLE WAS NOVEMBER 23rd!!! What the heck!! Would never consider this dealership for a purchase.. Buyer be warned.. More
by Joey
Employees Worked With
Was a female and I didn't think to ask her for her name. Was just in Shock.
October 08, 2022
We were looking for weeks for the right combo of mileage and price for our used vehicle, and we found it at Richmond Ford. And more than that we met Dario. He treated us as though we were buying a NEW car. and price for our used vehicle, and we found it at Richmond Ford. And more than that we met Dario. He treated us as though we were buying a NEW car. Attentive, kind and sharp. The entire team was courteous and knowledgable. However, Dario was the main draw for us to return the next day and purchase our new, used car! Thank you Dario and to his whole team. More
by ssutphin
Employees Worked With
Marino Gonzalez, Dario Maric, Kevin Chilin
October 07, 2022
Overall awesome experience from the dealership. Very welcoming and friendly from the start. Dario is the man! Got me into a 2022 Bronco Sport and couldn't be happier Very welcoming and friendly from the start. Dario is the man! Got me into a 2022 Bronco Sport and couldn't be happier More
by chris cav
Employees Worked With
Dario Maric, Kevin Chilin
September 18, 2022
Enjoyed working with Joey! Honest, practical, and considerate of questions from this first-time truck owner. Joey's priority is what the customer needs, not making a sale. I ap Honest, practical, and considerate of questions from this first-time truck owner. Joey's priority is what the customer needs, not making a sale. I appreciate the opportunity to make educated decisions. More
by Larson.kaye2017
Employees Worked With
Joey Foust
