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Richmond Ford West
Glen Allen, VA
861 Reviews
Ron and Jeanine Kody opened Richmond Ford West in May of 2013. This new location provides us with a second store in the Richmond Market, and the added convenience in supporting our customers utilizing the route 288, 64 and 295 corridors. Located close to the Short Pump area, we are utilizing the same strong business philosophies found at the Ford and Lincoln store. We pride ourselves on providing the highest level of customer service before and after the sale.
Our monthly new owner seminar is just one example of our ongoing commitment to our customers. You can join us monthly to get reacquainted with your vehicle, answer any questions you may have, or simply visit with our technicians as they review your vehicle from the ground up!
We also believe sales gimmicks such as 'price guarantees' and 'above market trade values', mislead the consumer and do not build lasting relationships. Simply put, consumers want the best deal possible, not just the perception of a great deal! As a result, we have become the Largest Ford dealer in Central Virginia. Thank you for considering Richmond Ford, we hope you will visit us in person or online, because it does matter where you purchase. Richmond Ford... Driven By You!!
Commitment to customer service at Richmond Ford doesn't stop with your vehicle purchase. Our Richmond Ford Service Department is staffed with factory-trained technicians, ready to perform everything from regular maintenance to expert repairs. Work done quickly and correctly with excellent service is our goal with every vehicle, every time. Whether your car is the latest model or a few years old, a Ford or other brand, we can take care of it with service at competitive prices. We run specials all the time and recommend you frequently visit our Web site to learn about them.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 861 reviews
August 30, 2023
Dario is the best sales person I have ever dealt with! !! we actually formed a relationship!! I would have him to be my go to salesperson each time I want to purchase a vehicle!!! Dario, THANK YOU!!! I'm s !! we actually formed a relationship!! I would have him to be my go to salesperson each time I want to purchase a vehicle!!! Dario, THANK YOU!!! I'm so sorry I took so long to add this! More
by Katina.logan
Employees Worked With
Kent Shockey, Marino Gonzalez, Dario Maric
June 08, 2023
Mr Joey Foust & his team took care of me today when I drop off my 2021 toyota 4runner trd pro for ceramic coating I was beyond disbelief when they pulled my car out look like it was from the showroom flo drop off my 2021 toyota 4runner trd pro for ceramic coating I was beyond disbelief when they pulled my car out look like it was from the showroom floor shiny like glass More
by brandonouk79
Employees Worked With
Joey Foust
June 08, 2023
Mr Joey Foust and his team did spectacular job on my 2021 toyota 4runner trd pro today when I brought it in for cemeric coating he was kind and generous down to earth person toyota 4runner trd pro today when I brought it in for cemeric coating he was kind and generous down to earth person More
by brandonouk79
Employees Worked With
Joey Foust
February 28, 2023
Joey was so great. Helped explain everything so well and was so available to help with any questions. So nice to have someone so helpful. Helped explain everything so well and was so available to help with any questions. So nice to have someone so helpful. More
by revere
Employees Worked With
Derrick Pulliam, Brett Kody
November 10, 2022
Scheduled appointment for inspection, new tires $, oil change etc… arrived on time . Told me 2 - 21/2 hours . Received a call one hour in - they didn’t have tires in stock ( although that was on initial change etc… arrived on time . Told me 2 - 21/2 hours . Received a call one hour in - they didn’t have tires in stock ( although that was on initial request), it would be a extra hour - I’m a waiting customer.. I agreed . Waited until 2 - checked with a new service guy ( Phil was on lunch ) … No tires available and they didn’t do any of other stuff . No phone call, car sitting in lot … and saw me sitting and waiting … one wasted day I should charge them for ! Not to mention no apology, nothing .. Needless to say - I won’t go back there ! More
by Lbs500
Employees Worked With
Phil? Who knows never said his name ?
