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Richmond Ford West

Glen Allen, VA

4.6
856 Reviews
Ron and Jeanine Kody opened Richmond Ford West in May of 2013. This new location provides us with a second store in the Richmond Market, and the added convenience in supporting our customers utilizing the route 288, 64 and 295 corridors. Located close to the Short Pump area, we are utilizing the same strong business philosophies found at the Ford and Lincoln store. We pride ourselves on providing the highest level of customer service before and after the sale. Our monthly new owner seminar is just one example of our ongoing commitment to our customers. You can join us monthly to get reacquainted with your vehicle, answer any questions you may have, or simply visit with our technicians as they review your vehicle from the ground up! We also believe sales gimmicks such as 'price guarantees' and 'above market trade values', mislead the consumer and do not build lasting relationships. Simply put, consumers want the best deal possible, not just the perception of a great deal! As a result, we have become the Largest Ford dealer in Central Virginia. Thank you for considering Richmond Ford, we hope you will visit us in person or online, because it does matter where you purchase. Richmond Ford... Driven By You!! Commitment to customer service at Richmond Ford doesn't stop with your vehicle purchase. Our Richmond Ford Service Department is staffed with factory-trained technicians, ready to perform everything from regular maintenance to expert repairs. Work done quickly and correctly with excellent service is our goal with every vehicle, every time. Whether your car is the latest model or a few years old, a Ford or other brand, we can take care of it with service at competitive prices. We run specials all the time and recommend you frequently visit our Web site to learn about them.
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10751 W Broad St

Glen Allen, VA

23060

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Showing 856 reviews

October 15, 2017

Joey is awesome! Joey was doing work on my dads car and mine. He did the interior and exterior coating on my dads car and it looks amazing! He did the window tinting o More

by DanielleKayyy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Foust
Oct 16, 2017 -

Richmond Ford West responded

Thank you so much for taking the time to provide such a detailed review of your recent visit. We know that Joey will be thrilled to read your kind feedback and we will be sure that he sees it. Our team is always here for you and your father should anything come up in the future!

October 12, 2017

Dana is amazing! Dana helped me and my husband get him a new truck from for his birthday, highly reccomend her! The finance group was also amazing and worked with us w More

by Julesandcompany
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Foust, Dana Bishop, BJ Brooks, Marino Gonzalez
Oct 13, 2017 -

Richmond Ford West responded

Happy birthday to your husband and thank you for your five-star rating! We're pleased to hear that you were so satisfied with your visit and we couldn't think of a better compliment than your kind feedback. Be sure to come back for your complimentary first oil change and tire rotations!

October 11, 2017

Five Star Experience Purchasing New F150. Five Star Experience Purchasing New F150 That Met My Requested Specifications. Yes, a V8 5.0 Was At Top of The List. Joey Turned My New 2017 F150 int More

by New2017F150
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Foust, Ed Palmateer, Ali Ghozati
Oct 12, 2017 -

Richmond Ford West responded

Congratulations on your 2017 Ford F-150 and thanks for your kind review! Complete customer satisfaction is our top priority and we'll be sure to forward your feedback to our team. Please let us know if there's anything we can do for you and be sure to come back for a New Owners Seminar if you'd like to learn more about your new truck!

October 10, 2017

Great Buying Experience! My experience with this dealership was very positive. Mr Kenny was courteous and helpful and patient. I would have no problem relating my experience More

by Janet Smith
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Kenney, Marino Gonzalez, Kenney Williams
Oct 12, 2017 -

Richmond Ford West responded

Janet, thank you so much for the great feedback and rating! We're thrilled to hear that your experience at our dealership was so positive and that you enjoyed your time with our team. Look forward to seeing you during your next visit!

October 08, 2017

Great people doing their best to help us find a vehicle! We checked out what Richmond Ford West had to offer online, then went over to see the cars. Will showed us a few in our price point. We were able to b More

by ledamato
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Kenney
Oct 10, 2017 -

Richmond Ford West responded

Congratulations on your vehicle and thanks so much for providing details on your recent trip to our dealership! Will is such an integral member of our team and we know that he will be ecstatic to view your feedback. We look forward to seeing you again in the future!

October 07, 2017

Professional and attentive! Our experience was awesome! Our salesman Will took the time to really listen to what kind of car we needed and what payment we were comfortable with. More

by Family1st
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Kenney
Oct 08, 2017 -

Richmond Ford West responded

Thank you for your five-star rating and recommendation of our dealership. We're so excited to hear that you enjoyed your visit and had such an awesome experience! Please don't hesitate to reach out if there's anything we can do to assist in the future.

October 07, 2017

Joey Foust Joey treated me good,he showed me the exterior and interior treatment products and how they worked to protect my new Ford Explorer. He gave me a loner More

by Mikes Ford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Foust, Sam Adams
Oct 08, 2017 -

Richmond Ford West responded

Mike, glad to hear that you're so pleased with the treatment products and your interactions with our team. We appreciate your business and thank you for your feedback! Look forward to seeing you again down the road!

October 03, 2017

The purchase was a pleasurable experience! Steven Barber called and invited us to the dealership within 2 minutes of my sending an email query on the availability of the vehicle. Will Kenney s More

by Fayth and Tom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Kenney, Marvin Taylor, Steven Barber, Marino Gonzalez
Oct 05, 2017 -

Richmond Ford West responded

Thanks so much for the positive review! We do our best to make sure the customer comes first and we're glad it shows. We are always here should you need anything.

September 29, 2017

Excellent Dealership I was amazed at the service with Richmond Ford West. I arrived there within minutes of closing after spending the day at another dealership testing d More

by Opayne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Palmateer, William Kenney, Marvin Taylor
Oct 01, 2017 -

Richmond Ford West responded

It was a pleasure to assist during your search for a vehicle and we certainly appreciate your feedback. We work hard to make sure our guests are completely satisfied and it's great to know that is the case. Thank you for your recommendation and five-star rating!

September 25, 2017

Wow- A New Car for Us After haggling over cost of cars and SUV at the other Ford dealership it was refreshing to work with Will at Richmond Ford West. He was very patience More

by Melinda Kates
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Kenney
Sep 27, 2017 -

Richmond Ford West responded

Melinda, thanks for taking the time to review your recent visit. Will is a valuable member of our team and we'll be sure to forward your kind words. Enjoy your Ford Explorer and let us know if there's anything else we can do!

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