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Richmond Ford West
Glen Allen, VA
856 Reviews
Ron and Jeanine Kody opened Richmond Ford West in May of 2013. This new location provides us with a second store in the Richmond Market, and the added convenience in supporting our customers utilizing the route 288, 64 and 295 corridors. Located close to the Short Pump area, we are utilizing the same strong business philosophies found at the Ford and Lincoln store. We pride ourselves on providing the highest level of customer service before and after the sale.
Our monthly new owner seminar is just one example of our ongoing commitment to our customers. You can join us monthly to get reacquainted with your vehicle, answer any questions you may have, or simply visit with our technicians as they review your vehicle from the ground up!
We also believe sales gimmicks such as 'price guarantees' and 'above market trade values', mislead the consumer and do not build lasting relationships. Simply put, consumers want the best deal possible, not just the perception of a great deal! As a result, we have become the Largest Ford dealer in Central Virginia. Thank you for considering Richmond Ford, we hope you will visit us in person or online, because it does matter where you purchase. Richmond Ford... Driven By You!!
Commitment to customer service at Richmond Ford doesn't stop with your vehicle purchase. Our Richmond Ford Service Department is staffed with factory-trained technicians, ready to perform everything from regular maintenance to expert repairs. Work done quickly and correctly with excellent service is our goal with every vehicle, every time. Whether your car is the latest model or a few years old, a Ford or other brand, we can take care of it with service at competitive prices. We run specials all the time and recommend you frequently visit our Web site to learn about them.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 856 reviews
September 25, 2017
Happy to have my new truck! The people we dealt with, and the value we received, were both GREAT! The only negative, and it is minor is that the process is too long. The people we dealt with, and the value we received, were both GREAT! The only negative, and it is minor is that the process is too long. More
by Happy Truck Owner
Employees Worked With
Dana Bishop was great as well., Sam Adams, Marino Gonzalez
September 18, 2017
Fantastic experience I went in to test drive and not really buy a new car yet. Luckily I was met with excellent staff that was super friendly and helpful. I walked out wit I went in to test drive and not really buy a new car yet. Luckily I was met with excellent staff that was super friendly and helpful. I walked out with a terrific new vehicle and a lasting impression of superior customer service. More
by Tammie
Employees Worked With
Stephanie MacEntee, Sam Adams, Tony Martin, BJ Brooks
September 18, 2017
New Vehicle Purchase Our experience in purchasing a 2017 Ford Edge from Richmond Ford West went smoothly and we were treated royally. Shout out to Mike Johnson, Joey Foust Our experience in purchasing a 2017 Ford Edge from Richmond Ford West went smoothly and we were treated royally. Shout out to Mike Johnson, Joey Foust, Marvin Taylor, Mike Rzeminski and Mark Sands. Great guys, they were all friendly, accommodating and informative. We look forward to a continuing relationship with Richmond Ford West. Thank you guys! More
by Easy14Me
Employees Worked With
Mark Sands, Joey Foust, Marvin Taylor, Michael Johnson, Michael Rzeminski
September 16, 2017
New Vehicle Very pleasant experience. Sales person very helpful.They went out of their way to get me into my new explorer. Was a pleasure doing business with Rich Very pleasant experience. Sales person very helpful.They went out of their way to get me into my new explorer. Was a pleasure doing business with Richmond Ford More
by Gramz
Employees Worked With
Joey Foust, Dana Bishop, William Kenney, Marvin Taylor
September 15, 2017
Great Car Buying Experience! Referred to Richmond Ford by USAA Car Buying Service. Worked with JonCarlos Montoute (sales), Marvin Taylor (finance), and Joey Foust (management)- E Referred to Richmond Ford by USAA Car Buying Service. Worked with JonCarlos Montoute (sales), Marvin Taylor (finance), and Joey Foust (management)- Excellent Experience! Customer service was first-rate and the best car buying experience in 44 years. Would highly recommend these three and Richmond Ford West for your next purchase. Anthony Wade, PhD More
by Awwade01
Employees Worked With
Joey Foust, Marvin Taylor, JonCarlos Montoute
September 14, 2017
Attentive staff! I was nice to work with Will, we came from out of state to buy a car and it was a good experience. thanks Will! I was nice to work with Will, we came from out of state to buy a car and it was a good experience. thanks Will! More
by scottd
Employees Worked With
William Kenney, Marvin Taylor
September 08, 2017
Provides Excellent Service Needed a vehicle that was easy to get in and out of. The Escape was perfect. Everyone worked very hard to make my buying experience a good one. Any Needed a vehicle that was easy to get in and out of. The Escape was perfect. Everyone worked very hard to make my buying experience a good one. Any problems encountered were taken care of quickly and professionally. Great to find a car dealership in this day and time that sincerely cares about their customers. More
by rotidua
Employees Worked With
Joey Foust, Kayla Kosiewicz, Marvin Taylor, Antoine Lovick, Michael Rzeminski
September 06, 2017
Great Staff / Great Selection I was looking for a Black 2017 F150, Supercab with the STX package and the dealership had exactly what I was searching for. The sales, finance and gue I was looking for a Black 2017 F150, Supercab with the STX package and the dealership had exactly what I was searching for. The sales, finance and guest services staff had me out with my new truck and on tbe road in one day. I would highly recommend Richmond Ford West as your first dealership for a great shopping experience. More
by George Coy
Employees Worked With
Ed Palmateer, Dana Bishop, Marvin Taylor, Matthew Mercatante
September 05, 2017
Great Service and Staff I took our vehicle to Richmond West this morning for service and had the pleasure of meeting and being served by a most accommodating gentleman, Mr. J I took our vehicle to Richmond West this morning for service and had the pleasure of meeting and being served by a most accommodating gentleman, Mr. Joey Foust. Mr.Foust was very helpful. He provided me with a car while mine was being serviced. I appreciate Mr. Foust for his courtesy, kindness and service. Sondra Massie More
by Nonnie
Employees Worked With
Joey Foust
September 04, 2017
Excellent experience Joey was very professional and explained the process clearly. Everyone I met at the dealership were professional and made the process stress free. A Joey was very professional and explained the process clearly. Everyone I met at the dealership were professional and made the process stress free. A good experience More
by Bwinchell
Employees Worked With
Joey Foust, Marvin Taylor, Logan Taylor, Jeannine McDevitt
