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Richmond Ford West
Glen Allen, VA
856 Reviews
Ron and Jeanine Kody opened Richmond Ford West in May of 2013. This new location provides us with a second store in the Richmond Market, and the added convenience in supporting our customers utilizing the route 288, 64 and 295 corridors. Located close to the Short Pump area, we are utilizing the same strong business philosophies found at the Ford and Lincoln store. We pride ourselves on providing the highest level of customer service before and after the sale.
Our monthly new owner seminar is just one example of our ongoing commitment to our customers. You can join us monthly to get reacquainted with your vehicle, answer any questions you may have, or simply visit with our technicians as they review your vehicle from the ground up!
We also believe sales gimmicks such as 'price guarantees' and 'above market trade values', mislead the consumer and do not build lasting relationships. Simply put, consumers want the best deal possible, not just the perception of a great deal! As a result, we have become the Largest Ford dealer in Central Virginia. Thank you for considering Richmond Ford, we hope you will visit us in person or online, because it does matter where you purchase. Richmond Ford... Driven By You!!
Commitment to customer service at Richmond Ford doesn't stop with your vehicle purchase. Our Richmond Ford Service Department is staffed with factory-trained technicians, ready to perform everything from regular maintenance to expert repairs. Work done quickly and correctly with excellent service is our goal with every vehicle, every time. Whether your car is the latest model or a few years old, a Ford or other brand, we can take care of it with service at competitive prices. We run specials all the time and recommend you frequently visit our Web site to learn about them.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 856 reviews
July 04, 2017
Amazing experience! Our salesman Will K, was the best of the best. From his personality and friendliness to his honest advice- he was there for us without the typical sal Our salesman Will K, was the best of the best. From his personality and friendliness to his honest advice- he was there for us without the typical salesman vibe everyone dreads. From reception to finance the folks at richmond ford west were kind, friendly, and honest. They really felt like they were a family and had each other's backs- that means a great deal as a consumer. Hands down the best experience we have ever had and I'll be telling all my friends. Keep up the great work y'all! You've converted my husband to a Ford man! James, joey, Patrick and Ben- thanks for being part of our experience with Will! Y'all are awesome! More
by MrandMrsE
Employees Worked With
Ben (finance), Joey Foust, Stephanie MacEntee, Patrick Way, William Kenney, James Dameron
June 26, 2017
Truck Purchase Joey was very helpful with our F-150 purchase and providing us the accessories we were looking for - went overboard making sure we were happy with our Joey was very helpful with our F-150 purchase and providing us the accessories we were looking for - went overboard making sure we were happy with our purchase! More
by Richard
Employees Worked With
Joey Foust
June 25, 2017
Excellent Service Excellent experience. Jeannine was personable, knowledgeable, and patient. Enjoyed working with her. Marvin helpfully and clearly walked me through th Excellent experience. Jeannine was personable, knowledgeable, and patient. Enjoyed working with her. Marvin helpfully and clearly walked me through the final stages and service insurance process. I started the process a couple weeks ago with Steve who answered my initial questions thoroughly. More
by DSmith20
Employees Worked With
Marvin Taylor, Steven Barber, Jeannine McDevitt
June 25, 2017
My new SUV We had a great experience with this dealership. Our sales person Sam Adams was very nice.Also the others that helped us were also very nice. I love my We had a great experience with this dealership. Our sales person Sam Adams was very nice.Also the others that helped us were also very nice. I love my new Excape it drives really good. More
by Outdoor girl Laura 110
Employees Worked With
Sam Adams
June 23, 2017
Buying my F-150 I have had a great time purchasing and talking with all employees that I dealt with. This is a top notch place to buy a vehicle. I have had a great time purchasing and talking with all employees that I dealt with. This is a top notch place to buy a vehicle. More
by troysf150
Employees Worked With
Joey Foust, Ed Palmateer, Benjamin Kramer, Chris Cather, Dana Bishop, Kathy Tester, Ali Ghozati
June 21, 2017
Easiest Car Purchase Ever! The Richmond Ford West team did a fantastic job handling my purchase from initial contact via my web request thru picking up the car. And the wonderfu The Richmond Ford West team did a fantastic job handling my purchase from initial contact via my web request thru picking up the car. And the wonderful service is continuing. Love the customer lounge, too! More
by DR2017
Employees Worked With
Ed Palmateer, Kayla Hylton, Kayla Kosiewicz, Jay Dunn
June 20, 2017
The best and easiest experience I've ever had buying a car The entire staff at Richmond Ford West was outstanding I live four hours away and did everything over the phone and when I arrived everything was exac The entire staff at Richmond Ford West was outstanding I live four hours away and did everything over the phone and when I arrived everything was exactly as they said. I will definitely be buying more cards from them in the future More
by Shaun123
Employees Worked With
Benjamin Kramer, Jay Dunn, Steven Barber
June 19, 2017
Awesome experience I couldn't have asked for a better experience. Everyone was professional, friendly, and helpful. Sam Adams was great. He was thorough and provided eve I couldn't have asked for a better experience. Everyone was professional, friendly, and helpful. Sam Adams was great. He was thorough and provided everything we needed and he wasn't pushy. The behind the scenes work from Mark, Patrick, Marvin, and Ben certainly didn't go unnoticed. We will be back. More
by Mem17
Employees Worked With
Sam Adams, Benjamin Kramer, Patrick Way, Marvin Taylor
June 16, 2017
Great customer service. Everyone was very friendly. It was the easiest experience I have ever had purchasing a car. These guys really know what they are doing. I could no Everyone was very friendly. It was the easiest experience I have ever had purchasing a car. These guys really know what they are doing. I could not have asked for a better experience. More
by Tammy75
Employees Worked With
Patrick Way, William Kenney, Marvin Taylor
June 15, 2017
Very nice sales stalf. The entire sales staff what's friendly & helpful. They had many extended warranty and special packages to sell after the purchase but weren't too pus The entire sales staff what's friendly & helpful. They had many extended warranty and special packages to sell after the purchase but weren't too pushy or insistent. Not high pressure. More
by Lefman
Employees Worked With
Ed Palmateer, Stephanie MacEntee, Marvin Taylor, Steven Barber, Tonya Carmony
