Richmond Ford West

Absolute worst dealership experience I have ever had. I am shocked at just how poorly they are willing to treat a customer ready to purchase a new car. New car manager is shady and completely dishonest. I am shocked at just how poorly they are willing to treat a customer ready to purchase a new car. New car manager is shady and completely dishonest. We were called in the morning and told that our new car arrived damaged on delivery. Another more expensive model was on the lot and we inquired about that. We were told they would hold it for us so we could see it after work. We were told if we decided on that car instead of the damaged one we ordered it was more expensive, but still at MSRP. After working all day, we hurried to Richmond Ford West to look at the car and discuss the damaged car we ordered. During that conversation we were told our options are to buy nothing, order a 2023 model, let them repair the damaged car and purchase it with no price adjustment, or we could buy the more expensive model available on the lot. We discussed it for a few minutes and then explained we would buy the more expensive car on the lot. The new car manager then backpedaled and said there was an appointment for someone else to see it the next day. I explained we were ready to purchase the car right then with more than half down in cash, and that we were told it was being held for us. We were then told it’s not available and we were denied the purchase. So, after over an hour at the dealership with the manager trying to convince us to stick with the order and let it be repaired at a body shop we get told other car they are holding for us isn’t available. What a complete waste of our time. They could have been honest and upfront, but decided to lie and string us along. Just shady. Buy your Fords elsewhere, these guys are just dishonest and could car less about their customers. More

Chris Cox exemplifies what great customer service looks like. We had such a great experience with him 2 years ago that we returned back for our second vehicle purchase. Chris was patient with us while we w like. We had such a great experience with him 2 years ago that we returned back for our second vehicle purchase. Chris was patient with us while we waited for our vehicle to arrive. He contacted me periodically to give us status reports for which we were so grateful. We will continue to deal with Richmond Ford West for any future vehicle purchases, all because of Chris' excellent customer. More

I do not recommend anybody going to Richmond Ford! ! My Sales Associate & His boss were Conniving manipulating and deceiving!! I went in with a loan from my credit union and they convinced me to let th ! My Sales Associate & His boss were Conniving manipulating and deceiving!! I went in with a loan from my credit union and they convinced me to let them search their lenders, showing me a laminated page stating that my credit union would charge an APR between 11-16% when in all actuallity my credit union offered me a 5.8% APR. So they basically caused my credit score to go down for their own personal gain! They sold me a vehicle that they knew had teenage driver safety settings stuck on it! I had to drive two hours back to Richmond to have it removed and then they gave me a key that I told the Associate didn't work. It would only unlock the doors when it wanted to, and it kept throwing the original key off, causing that key to act crazy! They promised to replace/repair the armrest as it was torn and covered with black duct tape at the time of purchase!! They had the vehicle from 7am until almost 6 pm stating that they had the best person on the job! Less than two weeks later the material started peeling, so soon I'll be having to repair the issue myself! I have been reaching out to my Sales Associate since day 2 requesting another vehicle!! The associate said out of his own mouth as he attempted to get the automatic driver seat to move, that "at this point You just need another vehicle!" When I agreed and asked how we could make that happen, he switched up the conversation after saying "we couldn't!!" After speaking with the bank and a few other professionals, I'm now convinced that the Associate was acting commission oriented as He stopped responding to my emails!! I am not a happy Customer!! I feel taken advantage of, lied to, and cheated!! More

Rex and Mike in the sales area did an amazing job making a frustrating situation with the service department into a positive experience when I was ready to pull all my future service work for my wife and I a frustrating situation with the service department into a positive experience when I was ready to pull all my future service work for my wife and I from Richmond Ford West. Thank you Rex, thank you Mike. More

Dario got me in a 2022 F150. Did a great job from start to finish. Did a great job from start to finish. More

Can't recommend service here. When I tried to book some routine service, I was told the next available appointment was two weeks away. The night before, I was asked to reschedul When I tried to book some routine service, I was told the next available appointment was two weeks away. The night before, I was asked to reschedule until the following week. The promised service time was two hours, turned out to be nearly four. The cost of the service was over 20% above promised price. It pains me to say this as I've been coming to this dealer for years, but ... I'm not coming back More

All of the staff are service oriented, polite and go out of their way to help. Joey helped us figure out what to do about a rack system for our new truck. He went out of his way to help us and we can’t expr of their way to help. Joey helped us figure out what to do about a rack system for our new truck. He went out of his way to help us and we can’t express our satisfaction! Will always do business here! More

Just wanted to give a shout out to Joey Foust (Guest Services Manager). Joey helped to expedite my accessories on my new truck (leveling kit, oversize tires, spray in liner, and bed cover). Very knowle Services Manager). Joey helped to expedite my accessories on my new truck (leveling kit, oversize tires, spray in liner, and bed cover). Very knowledgeable and friendly, hooked me up with a loaner vehicle - and made the overall experience very easy. My truck looks fantastic. I feel confident that as I continue to enjoy my new truck, Joey (and the other folks at Richmond Ford - West) will be there for me and help me with any questions, other accessories, and while servicing my vehicle over time. Thank you - and great job! More

My husband and I just bought a 2018 expedition , our salesman PJ was awesome. He was very easy to deal with, very knowledgeable of vehicle and if I texted him about a issue or question he responded i salesman PJ was awesome. He was very easy to deal with, very knowledgeable of vehicle and if I texted him about a issue or question he responded immediately. I truly appreciate great customer service!!! Thanks so much! More

Great customer service. Knowledgeable and friendly staff. Jeannine was amazing to work with and helped us make a great choice on our new F250. Would definitely recommend and give 5 stars! Thank you! Jeannine was amazing to work with and helped us make a great choice on our new F250. Would definitely recommend and give 5 stars! Thank you! More