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Richmond Ford West

Glen Allen, VA

4.6
856 Reviews
Ron and Jeanine Kody opened Richmond Ford West in May of 2013. This new location provides us with a second store in the Richmond Market, and the added convenience in supporting our customers utilizing the route 288, 64 and 295 corridors. Located close to the Short Pump area, we are utilizing the same strong business philosophies found at the Ford and Lincoln store. We pride ourselves on providing the highest level of customer service before and after the sale. Our monthly new owner seminar is just one example of our ongoing commitment to our customers. You can join us monthly to get reacquainted with your vehicle, answer any questions you may have, or simply visit with our technicians as they review your vehicle from the ground up! We also believe sales gimmicks such as 'price guarantees' and 'above market trade values', mislead the consumer and do not build lasting relationships. Simply put, consumers want the best deal possible, not just the perception of a great deal! As a result, we have become the Largest Ford dealer in Central Virginia. Thank you for considering Richmond Ford, we hope you will visit us in person or online, because it does matter where you purchase. Richmond Ford... Driven By You!! Commitment to customer service at Richmond Ford doesn't stop with your vehicle purchase. Our Richmond Ford Service Department is staffed with factory-trained technicians, ready to perform everything from regular maintenance to expert repairs. Work done quickly and correctly with excellent service is our goal with every vehicle, every time. Whether your car is the latest model or a few years old, a Ford or other brand, we can take care of it with service at competitive prices. We run specials all the time and recommend you frequently visit our Web site to learn about them.
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10751 W Broad St

Glen Allen, VA

23060

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Showing 856 reviews

May 10, 2017

Bravo Jeannine Jeannine was great. If you are looking for a solid used vehicle, give her a call and she'll keep her eye out for the 1 owner-clean-trade-in. Postive More

by Mark
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeannine McDevitt
May 10, 2017 -

Richmond Ford West responded

Mark, thank you for your business and also for taking the time to leave such a great review. We're glad that you had a positive experience at our dealership and we know that Jeannine will be excited to view your feedback. Don't hesitate to let us know if there's anything else we can do for you!

May 10, 2017

PLEASANT My experience was as follows: I was warmly welcomed, treated with respect, not rushed or pressured, offered beverages and left feeling good about my More

by Oliver3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dana Bishop, Patrick Way, Marvin Taylor, Ali Ghozati
May 10, 2017 -

Richmond Ford West responded

Congratulations on your new vehicle and thank you for taking the time to share your feedback. Our team works hard to make sure our guests have an enjoyable experience and we're glad to hear you left with a smile on your face! We look forward to seeing you again in the future!

May 10, 2017

Crystal Fusion Replacement I had to take my truck to get a application of the Crystal Fusion which is the protection on the windshield and have had no problems at all. Joey is a More

by Smith
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joey Foust
May 10, 2017 -

Richmond Ford West responded

Thank you for sharing feedback on your recent visit to our service department. Sorry to hear that you needed a second window replaced but glad we could assist. We appreciate your five-star review!

May 10, 2017

Happy Richmond Ford West Car Buyer My experience at Richmond Ford West was most satisfying. The sales personnel were warm and welcoming, as well as being very informed about their inven More

by elan26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Foust, Ed Palmateer, Marvin Taylor, Michael Johnson
May 11, 2017 -

Richmond Ford West responded

Congratulations on your new 2017 Ford Edge and thanks for your detailed feedback! Our team works hard to make sure our guests have an enjoyable experience and we will be sure to share your review. Come back soon for a New Owners Seminar!

May 08, 2017

Interior/Exterior Protection Install Review Dana was excellent in reviewing the options for interior and exterior protection for my new Fusion. She scheduled my appointment within a week of pu More

by vtcoopdsp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dana Bishop
May 08, 2017 -

Richmond Ford West responded

Thanks so much for taking the time to leave us a review. Dana is a great asset to our team and we'll be certain she views your feedback. Congratulations on your new Ford Fusion and be sure to check out our New Owners Seminar!

May 06, 2017

Great staff, great financing After searching all over the internet for a couple of weeks, Richmond Ford was the only dealership that had several trucks? that met my requirements. More

by CHERYL JOHNSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Adams, Patrick Way, Marvin Taylor
May 07, 2017 -

Richmond Ford West responded

Cheryl, thanks so much for taking the time to review your recent visit to our dealership. Finding the best vehicle to suit your needs can be tedious but we appreciate you working with our team. Enjoy your Ford pickup!

May 05, 2017

Buyers experience The staff is very friendly and my salesperson was warm and helpful. In the business office all of these options for the financial aspect as well as t More

by cdjett
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Tonya Carmony
May 07, 2017 -

Richmond Ford West responded

Thanks so much for your five-star review of our dealership. We're pleased to hear our team was able to help explain the options. Please don't hesitate to give us a call if we can further assist in the future!

May 03, 2017

No Pressure They have a great selection of cars and trucks to choose from and staff is very attentive and sensitive to your budget requirements. I highly recommen More

by Spazcat
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeannine McDevitt
May 04, 2017 -

Richmond Ford West responded

We would like to thank you for taking the time to provide us with this feedback. Customer satisfaction is important to our team so we're pleased to receive your recommendation. Enjoy your new vehicle!

May 03, 2017

Great buying experience Richmond Ford West provided a great buying experience . Highly recommend them for your purchase of a Ford product. Sales team is one of the best. More

by TBaker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie MacEntee, Chris Cather, Patrick Way, Marvin Taylor
May 03, 2017 -

Richmond Ford West responded

Thank you for leaving feedback on your recent visit to our dealership. Customer satisfaction is our top priority and we certainly appreciate your recommendation. Be sure to come back in the future for your complimentary first oil change and tire rotations!

May 03, 2017

Salesman knows the vehicles The salesman was helpful in answering all my questions and in showing me the vehicle for which I was looking. He wanted to make sure that I was happy More

by friends,SpencerMoore0801
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Johnson
May 04, 2017 -

Richmond Ford West responded

Spencer, congratulations on your new vehicle and thanks for your review. We're glad to have been able to make such a positive impact on your experience. Hope to see you again down the road!

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