Richmond Ford West

All of the staff are service oriented, polite and go out of their way to help. Joey helped us figure out what to do about a rack system for our new truck. He went out of his way to help us and we can’t expr of their way to help. Joey helped us figure out what to do about a rack system for our new truck. He went out of his way to help us and we can’t express our satisfaction! Will always do business here! More

Just wanted to give a shout out to Joey Foust (Guest Services Manager). Joey helped to expedite my accessories on my new truck (leveling kit, oversize tires, spray in liner, and bed cover). Very knowle Services Manager). Joey helped to expedite my accessories on my new truck (leveling kit, oversize tires, spray in liner, and bed cover). Very knowledgeable and friendly, hooked me up with a loaner vehicle - and made the overall experience very easy. My truck looks fantastic. I feel confident that as I continue to enjoy my new truck, Joey (and the other folks at Richmond Ford - West) will be there for me and help me with any questions, other accessories, and while servicing my vehicle over time. Thank you - and great job! More

My husband and I just bought a 2018 expedition , our salesman PJ was awesome. He was very easy to deal with, very knowledgeable of vehicle and if I texted him about a issue or question he responded i salesman PJ was awesome. He was very easy to deal with, very knowledgeable of vehicle and if I texted him about a issue or question he responded immediately. I truly appreciate great customer service!!! Thanks so much! More

Great customer service. Knowledgeable and friendly staff. Jeannine was amazing to work with and helped us make a great choice on our new F250. Would definitely recommend and give 5 stars! Thank you! Jeannine was amazing to work with and helped us make a great choice on our new F250. Would definitely recommend and give 5 stars! Thank you! More

Joey was professional, knowledgeable, helpful and down to earth. He allowed me to carefully think through what additions I wanted for my new vehicle. This yielded exceptional results. I am very pleased wi earth. He allowed me to carefully think through what additions I wanted for my new vehicle. This yielded exceptional results. I am very pleased with the service at Richmond Ford West overall! More

PLEASE READ BEFORE DOING BUSINESS WITH RICHMOND FORD. I hope my experience can help someone. First off a little about myself. I have 2 college degrees. One in automotive technology, and a second in advance hope my experience can help someone. First off a little about myself. I have 2 college degrees. One in automotive technology, and a second in advanced engine performance. I have been an ASE certified master mechanic for 16 years. I have owned my own shop, and i am factory trained by Volkswagen and BMW. I recently purchased a used truck for $36000 from Richmond ford west. I was assured that the service department was very thorough when they inspected the truck before it was sold. Within the first week of driving the truck i noticed it had multiple OBVIOUS mechanical problems. I made an appointment and dropped it off to be checked over. The service department told me there was nothing wrong with the truck. i gave them 3 chances to figure out what was wrong with the truck and they couldn't. Eventually the dealership ended up buying the truck back. (I lost $2000 in the buy back) The service manager never took me seriously and came across like he didn't care. The service manager and the general manager of the dealership both told me i made up the problems with the truck. All in all it was a very bad experience. More

The people in Richmond Ford are very helpful courteous friendly not only did they help me but they took time patience and very courteous and I'm satisfied with my new vehicle and Misty was the greatest. friendly not only did they help me but they took time patience and very courteous and I'm satisfied with my new vehicle and Misty was the greatest. More

DO NOT GO TO RICHMOND FORD WEST SERVICE DEPARTMENT. I wish I could rate below a one star, and I would have looked at these reviews before bringing our Ford car here. This was by far the worst experience wish I could rate below a one star, and I would have looked at these reviews before bringing our Ford car here. This was by far the worst experience I have ever had at a car dealership. The only reason we went here was because it was a warranty problem and it was close to us at the time. It was like pulling teeth for them to act on the issue and do anything. I had to get in touch with the service manager to get anything done and inform them of a COPUS order to get a part. I dealt with Chris Coffey in service and later a lady that were the WORST. Never return my calls, emails, never put in a COPUS order for the transmission module until a month and a half after having our car, never got us a rental car after saying they were getting us one, and had our car for over two months. We had relocated at this time so we had to spend additional money to go and pick up our car. As I said, do not take your car here. They are were the worst in service and providing good customer service. They are a large dealership, so they don’t realize where the problem stems from. More

Excellent used car, internet support team. Great price Excellent used car, internet support team. Great price and value on a used Ford F150. Excellent used car, internet support team. Great price and value on a used Ford F150. More

Ran by a Richmond Ford West to take a look at a used Excursion. Derrick, From the moment he introduced himself, until I left the service the department the next day, was professional, qualified, thorou Excursion. Derrick, From the moment he introduced himself, until I left the service the department the next day, was professional, qualified, thorough, and compassionate. Richmond Ford West is lucky to have Derrick as an employee and I was lucky to have him as a salesman. Richmond Ford West just picked up a customer for life, and Derrick is the reason why. More