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Richmond Ford West

Glen Allen, VA

4.6
856 Reviews
Ron and Jeanine Kody opened Richmond Ford West in May of 2013. This new location provides us with a second store in the Richmond Market, and the added convenience in supporting our customers utilizing the route 288, 64 and 295 corridors. Located close to the Short Pump area, we are utilizing the same strong business philosophies found at the Ford and Lincoln store. We pride ourselves on providing the highest level of customer service before and after the sale. Our monthly new owner seminar is just one example of our ongoing commitment to our customers. You can join us monthly to get reacquainted with your vehicle, answer any questions you may have, or simply visit with our technicians as they review your vehicle from the ground up! We also believe sales gimmicks such as 'price guarantees' and 'above market trade values', mislead the consumer and do not build lasting relationships. Simply put, consumers want the best deal possible, not just the perception of a great deal! As a result, we have become the Largest Ford dealer in Central Virginia. Thank you for considering Richmond Ford, we hope you will visit us in person or online, because it does matter where you purchase. Richmond Ford... Driven By You!! Commitment to customer service at Richmond Ford doesn't stop with your vehicle purchase. Our Richmond Ford Service Department is staffed with factory-trained technicians, ready to perform everything from regular maintenance to expert repairs. Work done quickly and correctly with excellent service is our goal with every vehicle, every time. Whether your car is the latest model or a few years old, a Ford or other brand, we can take care of it with service at competitive prices. We run specials all the time and recommend you frequently visit our Web site to learn about them.
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10751 W Broad St

Glen Allen, VA

23060

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Showing 856 reviews

January 28, 2017

Joey Foust I purchased my 2017 F250 and scheduled for a spray in bed liner and interior protection Joey Foust was working with me and made it a very enjoyable e More

by Tony G
Recommend Dealer
Yes
Employees Worked With
Joey Foust
Jan 28, 2017 -

Richmond Ford West responded

Tony, congratulations on your 2017 Ford F-250! We're glad to read Joey was able to assist with the bed liner and interior protection and we'll make sure he views your feedback Thank you for taking the time to review your experience here on DealerRater!

January 27, 2017

Wonderful Experience William Kenny met me in the lot and helped me pick out the perfect car for my family. He went above and beyond every expectation I had, even coming in More

by Laura123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Kenney
Jan 27, 2017 -

Richmond Ford West responded

Laura, thank you so much for the stellar review and your repeat business. We're so pleased to read we were able to assist in finding the perfect vehicle for you and your family! William is truly an asset to our team and we'll be certain your feedback his forwarded his way!

January 27, 2017

Best experience The salesman Jay Dunn was very polite and helpful and very knowledgeable. The sales manager Patrick was very helpful. Marvin the Finance Manager was More

by jeff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Foust, Jay Dunn, Patrick Way, Marvin Taylor
Jan 27, 2017 -

Richmond Ford West responded

We're so pleased to read your five-star review, Jeff, and welcome to the Richmond Ford family! It's great to hear that our staff were able to assist in finding you the perfect vehicle! Hope to see you back in the future for your complimentary first oil change and tire rotations.

January 25, 2017

Excellent Service Recently purchased a vehicle at Richmond Ford West. Everyone on the staff team from sales, customer support, and fiance were top notch. Could not be a More

by Corry Comstock
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Foust, James Dameron, Antoine Lovick
Jan 26, 2017 -

Richmond Ford West responded

Corry, we appreciate you taking the time to leave us such positive feedback here on DealerRater! Your review and kind words mean a lot as they reinforce the type of customer service we strive to provide. Come back and see us for your complimentary first oil change and tire rotations!

January 25, 2017

All the staff at Richmond Ford West was friendly and accommo Brandon Jackson, Ed Palmateer, Patrick Way, Joey Foust and James Dameron all went out of their way to spend time with us and answer all our questions. More

by Cmax person
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Foust, Ed Palmateer, Brandon Jackson, James Dameron
Jan 25, 2017 -

Richmond Ford West responded

Sorry to hear about your accident but we're so glad that you were not seriously injured. That's such a terrible event to go through and we hope we were able to assist as much as possible. Thank you for your kind words and please don't hesitate to let us know if there's anything we can do down the road.

January 25, 2017

Most Recent Visit It never fails. Each visit to Richmond Ford West has been an excellent experience. I am always greeted warmly with a smile and an offer to help. Joey' More

by F250Guy
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joey Foust
Jan 25, 2017 -

Richmond Ford West responded

One of our main goals is to make every customer feel like family and we're glad that you continue to enjoy your time with our team. We strive to make every service visit enjoyable and unique. Thanks for the review and we hope to see you back soon.

January 24, 2017

Fantastic Experience We have been looking for a truck for almost a year. We have gone to several dealerships looking for what we wanted at the price we needed. When we pul More

by The Anthonys
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Foust, Marvin Taylor, Antoine Lovick
Jan 25, 2017 -

Richmond Ford West responded

Thanks so much for taking the time to provide such a descriptive review. Antoine, Joey, and Marvin are such unique members of our team and we'll be certain they view your feedback. Glad we could assist in finding the truck you were looking for and we appreciate your business!

January 23, 2017

The in the West The staff were excellent. Joey Foust is a people person, know how to conduct business with a kind and friendly attitude. A great liter which connect w More

by fordwest
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Foust, Marvin Taylor, Michael Johnson
Jan 24, 2017 -

Richmond Ford West responded

Thanks so much for the positive review! We do our best to make sure the customer comes first and we're glad it shows through your review. We are always here should you need anything!

January 23, 2017

New Car Purchase I am a quite senior senior and this was probably the best car-buying experience I have ever had in my life. That's all I have to say. More

by Herbert Harfst
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Johnson
Jan 24, 2017 -

Richmond Ford West responded

Thanks so much for your feedback, Herbert. We're grateful to have had the opportunity to provide such an enjoyable car-buying experience! We appreciate your positive review!

January 22, 2017

Richmond Ford West Mr. Lovickl was an excellent person to deal with. Answered all questions with knowledge and eager to make experience in buying a vehicle as easy as po More

by Tammie Meador
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antoine Lovick
Jan 22, 2017 -

Richmond Ford West responded

Tammie, we certainly agree that Antoine is a great asset to our team and we'll be certain that he views your review. Your kind words are appreciated and we're grateful you took the time to leave this feedback. Thank you for your business and we look forward to seeing you again down the road!

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