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Richmond Ford West

Glen Allen, VA

4.6
856 Reviews
Ron and Jeanine Kody opened Richmond Ford West in May of 2013. This new location provides us with a second store in the Richmond Market, and the added convenience in supporting our customers utilizing the route 288, 64 and 295 corridors. Located close to the Short Pump area, we are utilizing the same strong business philosophies found at the Ford and Lincoln store. We pride ourselves on providing the highest level of customer service before and after the sale. Our monthly new owner seminar is just one example of our ongoing commitment to our customers. You can join us monthly to get reacquainted with your vehicle, answer any questions you may have, or simply visit with our technicians as they review your vehicle from the ground up! We also believe sales gimmicks such as 'price guarantees' and 'above market trade values', mislead the consumer and do not build lasting relationships. Simply put, consumers want the best deal possible, not just the perception of a great deal! As a result, we have become the Largest Ford dealer in Central Virginia. Thank you for considering Richmond Ford, we hope you will visit us in person or online, because it does matter where you purchase. Richmond Ford... Driven By You!! Commitment to customer service at Richmond Ford doesn't stop with your vehicle purchase. Our Richmond Ford Service Department is staffed with factory-trained technicians, ready to perform everything from regular maintenance to expert repairs. Work done quickly and correctly with excellent service is our goal with every vehicle, every time. Whether your car is the latest model or a few years old, a Ford or other brand, we can take care of it with service at competitive prices. We run specials all the time and recommend you frequently visit our Web site to learn about them.
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10751 W Broad St

Glen Allen, VA

23060

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Showing 856 reviews

December 01, 2016

Great Buying Experience at Richmond Ford West Among others that were great to work with at the store, Joey Foust did a great job in helping to purchase coating and interior protection at a good pr More

by Kelly Bonds
Recommend Dealer
Yes
Employees Worked With
Joey Foust
Dec 01, 2016 -

Richmond Ford West responded

Congratulations on your new vehicle, Kelly, and thank you for your review. We're so happy to hear that Joey was able to assist and that you had such a pleasant experience. Hope to see you back for your complimentary first oil change and tire rotations!

November 28, 2016

Got me the car I wanted for a great price! Had a great experience here! The staff was very friendly and eager to help me get the car that I wanted. We especially had a great time working with J More

by Mary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Foust, Sam Adams, James Dameron
Nov 28, 2016 -

Richmond Ford West responded

Mary, thank you so much for the stellar feedback on your recent experience at our dealership! We're pleased to read that Joey was able to take such great care of you. Be sure to come back for your complimentary first oil change and tire rotations!

November 27, 2016

Best car buying experience in 25 years First, Joey Foust was excellent to work with. Certainly not pushy and made for a pleasant experience. I don't normally purchase interior exterior warr More

by Rstric
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Foust, James Dameron, JonCarlos Montoute
Nov 27, 2016 -

Richmond Ford West responded

Wow - thanks so much for your stellar review! We're glad to read you enjoyed your recent visit and the additional protection package. Enjoy your new Ford Explorer and be sure to check out our New Owners Seminars!

November 16, 2016

Best vehicle buying experience Had the best vehicle buying experience. It was an absolute pleasure working with the entire staff. Joey Foust went above and beyond to ensure we had a More

by Robert Mc.
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Foust, Ed Palmateer, Sam Adams
Nov 16, 2016 -

Richmond Ford West responded

Robert, we appreciate the positive feedback and we're so pleased to read you had such an excellent experience. Our staff does their best to make sure the customer comes first and we're glad your visit reflects that. We look forward to seeing you back for your complimentary first oil change and tire rotations!

November 01, 2016

Awesome Service Joey Foust was awesome to deal with. He was caring, considerate and very helpful. He explained the product we were purchasing, the warranty and how More

by linda66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Foust
Nov 01, 2016 -

Richmond Ford West responded

Thanks so much for your positive review and the comments on our team. We're glad you had such a great experience and we'll be sure to let everyone here know! Please don't hesitate to contact us back if we can assist in any way!

October 31, 2016

Top Notch I was very happy with Dana and Joey. They explained the product very well and walked me through the entire process. Samuel made sure I was taken car More

by Row911
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Foust, Sam Adams, Dana Bishop
Nov 01, 2016 -

Richmond Ford West responded

Congratulations on your new vehicle and thanks for leaving feedback. We're so glad to have you as part of the Richmond Ford family! Be sure to come back for your complementary first oil change and tire rotations.

October 29, 2016

Guest Services Joey Foust of Guest services did a great job helping us choose just the right cover for our Ford F-150. He listened to what we needed, assessed the o More

by Jtruck
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Guest Services--Joey Foust
Oct 30, 2016 -

Richmond Ford West responded

Joey is such a valuable member of our team and we'll be sure to share your review. We know he will appreciate your positive feedback. Enjoy the cover for your Ford F-150 and we hope to see you back soon!

October 24, 2016

Brandon & Joe, thank you! I would like to share my wonderful experience at Richmond Ford West. I stopped by one Saturday afternoon in October and began looking at the inventory More

by Esc@p3withm3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diana Clark, Joey Foust, Brandon Jackson
Oct 25, 2016 -

Richmond Ford West responded

Thank you so much for sharing your recent experience in such detail. We agree that Joey and Brandon are valuable assets to our team and we'll be sure to share your feedback. Your recommendations are greatly appreciated and we hope to see you back in the future!

October 24, 2016

Fantastic Service The service was fantastic; from Sam, Dana, and Joey, to everyone who helped throughout the entire car buying process. Thank you for the great vehicle More

by Jake Maier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Foust, Sam Adams, Dana Bishop
Oct 25, 2016 -

Richmond Ford West responded

Jake, we appreciate you taking the time to review your recent visit! Customer service is a top priority and we're glad to read you were so pleased with your time here at Richmond Ford West. Don't forget to come back in for your complimentary first oil change and tire rotations!

October 20, 2016

Bought new truck All prices were as advertised. The dealer offered a seminar which I thought was a great way to learn about your truck/car. Also got to speak with t More

by JoeC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sophie from the internet team, Joey Foust, Ed Palmateer, Martin Hochfelder, Michael Timperio
Oct 21, 2016 -

Richmond Ford West responded

We appreciate you taking the time to share your recent experience. It was a pleasure to assist with the purchase of your new vehicle. Hope to see you at a New Owners Seminar soon!

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