Richmond Ford West

Great Customer Service Dana Bishop sold us on the Ultimate Care & Crystal Vision Products on the day of the purchase. Joey Foust did a very, very thorough review of the pro Dana Bishop sold us on the Ultimate Care & Crystal Vision Products on the day of the purchase. Joey Foust did a very, very thorough review of the products on the day the car was picked up after servicing. He explained what was covered and not covered, how to make a claim if needed, downloaded the app to my phone and provided all the warranty information. Overall, my experience with this dealership was really good and I will be a repeat customer. John & Marci Harris More

Easiest and Trusted Dealership to Deal with I have bought quite a few cars over the last 50 years but none of the sales personal have been as helpful or sure a joy to work with at Richmond Ford I have bought quite a few cars over the last 50 years but none of the sales personal have been as helpful or sure a joy to work with at Richmond Ford West. They made sure of what I wanted, and a price range that would fit my budge. They gave me quite a lot of choice in that price to look at. I had also gone to their website and pick a few I also wanted to look at. The salesman, Ben Kramer, was very familiar with the options that were on truck I was looking at and took the time to explain them to me. Believe me I did make him work for the sale and I was up for the task. Really enjoyed working with him and will tell others looking to by to stop by his desk to get them to help them. The finance department made sure that they got us the lowest percentage rate out there. My wife told them it had to be under a certain percentage and they met that challenge. Joey Foust introduced us to several product to help keep our truck looking new for a long. The truck had a spray in bed liner and a Flex brand top over the bed liner that they had added. This is something I suggest you get if you buy a pickup. He went over all the feature the truck came with and made sure we knew how they worked. He was a hoot to have explain things to you. If you want a new or use car, suv or truck please save yourself the grief and hassel you get at other dealerships. Buy from the Friendly DEALERSHIP!!!!!!!! More

Mr Joey Foust I am Ronald Noren and I just purchased a 2016 Ford Fiesta 2 weeks ago. My experience was very pleasurable and the sales man and Mr Foust are very kno I am Ronald Noren and I just purchased a 2016 Ford Fiesta 2 weeks ago. My experience was very pleasurable and the sales man and Mr Foust are very knowledgeable and helpful. He was very concerned with my satisfaction. I will be attending the monthly seminar they have at this dealership to learn more about my auto and the features it has been equipped with. I would strongly recommend this dealership to my family/friends. A great experience, they go above and beyond for you. More

Buying a car We have had the best experience ever buying a new car !! The people were so great and helpful !! We love Richmond Ford West !!! The following people w We have had the best experience ever buying a new car !! The people were so great and helpful !! We love Richmond Ford West !!! The following people were rated superior customer service by us John Carlos, Joey Foust, Michael Timperio, and Corwin MacEntee !! More

Excellent, courteous service Joey Foust was more concerned about my satisfaction than anything else. He did what he said he was going to do in a timely, friendly, courteous manner Joey Foust was more concerned about my satisfaction than anything else. He did what he said he was going to do in a timely, friendly, courteous manner. I am very pleased! More

Exceptional service We were so please with our experience at Ford West that group really went above and beyond to get us what we wanted and needed. We highly recommend th We were so please with our experience at Ford West that group really went above and beyond to get us what we wanted and needed. We highly recommend them. More

Tremendous Team at Richmond Ford West! From the moment Dana greeted us with the 2016 Ford Explorer Limited Edition and we had driven it, Dana effortlessly and courteously led us to the path From the moment Dana greeted us with the 2016 Ford Explorer Limited Edition and we had driven it, Dana effortlessly and courteously led us to the path to purchase. She answered every question (which were many) in a friendly manner and referred us to Joey Foust (who was so courteous) and Doug Williams who saved us hours of time in paperwork. We're attending a Product & Technology Seminar tonight. Richmond Ford West has a tremendous team of associates who are very polite and we certainly would recommend this dealership to anyone! Thank you Richmond Ford West!!! More

Personnel Friendly, knowledgeable, and professional staff. After visiting other dealership, we were able to find a truck that we liked. We were able to negot Friendly, knowledgeable, and professional staff. After visiting other dealership, we were able to find a truck that we liked. We were able to negotiate a deal. More

Excellent customer service Joey Faust was extremely friendly, accommodating, and professional. Every company should have one of him! Got the job done in the time specified and Joey Faust was extremely friendly, accommodating, and professional. Every company should have one of him! Got the job done in the time specified and still believes that clients are king - the way customer service should be today! More

Excellent Experience Everyone at this dealership was friendly and dedicated to assist us in our selection of a new car. Our salesman, Chris Cather, was very helpful and p Everyone at this dealership was friendly and dedicated to assist us in our selection of a new car. Our salesman, Chris Cather, was very helpful and patient as we made our selection. Once we chose our Ford Escape, he helped us through the finance process and all of the steps to complete our purchase. Joey Foust was excellent in presenting our add-on options. We got the purchase made with minimum hassle. More