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Richmond Ford West
Glen Allen, VA
861 Reviews
Ron and Jeanine Kody opened Richmond Ford West in May of 2013. This new location provides us with a second store in the Richmond Market, and the added convenience in supporting our customers utilizing the route 288, 64 and 295 corridors. Located close to the Short Pump area, we are utilizing the same strong business philosophies found at the Ford and Lincoln store. We pride ourselves on providing the highest level of customer service before and after the sale.
Our monthly new owner seminar is just one example of our ongoing commitment to our customers. You can join us monthly to get reacquainted with your vehicle, answer any questions you may have, or simply visit with our technicians as they review your vehicle from the ground up!
We also believe sales gimmicks such as 'price guarantees' and 'above market trade values', mislead the consumer and do not build lasting relationships. Simply put, consumers want the best deal possible, not just the perception of a great deal! As a result, we have become the Largest Ford dealer in Central Virginia. Thank you for considering Richmond Ford, we hope you will visit us in person or online, because it does matter where you purchase. Richmond Ford... Driven By You!!
Commitment to customer service at Richmond Ford doesn't stop with your vehicle purchase. Our Richmond Ford Service Department is staffed with factory-trained technicians, ready to perform everything from regular maintenance to expert repairs. Work done quickly and correctly with excellent service is our goal with every vehicle, every time. Whether your car is the latest model or a few years old, a Ford or other brand, we can take care of it with service at competitive prices. We run specials all the time and recommend you frequently visit our Web site to learn about them.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 861 reviews
September 24, 2021
Joey did a great job taking care of getting the ceramic treatment applied to my new Shelby Mustang. Looked great when I picked it up a little ahead of the expected time. Window treatment worked out well, treatment applied to my new Shelby Mustang. Looked great when I picked it up a little ahead of the expected time. Window treatment worked out well, too. Good job. Person worth working with at Richmond Ford West! More
by emmert
Employees Worked With
Joey Foust
September 21, 2021
One trillion % recommend Richmond Ford West! Great “customer service” from start to Finish! Our 5 year old needed a new truck to pull her horse! They included her in everything. Laura thank you for an “customer service” from start to Finish! Our 5 year old needed a new truck to pull her horse! They included her in everything. Laura thank you for answering all the questions and BRETT thank you! More
by Anna Mason
Employees Worked With
Marino Gonzalez, Brett Kody, Lauren Nichols
August 25, 2021
Richmond Ford West and Joey have been very good with their service. Joey explained the process very well. He was very attentive, made sure I had a rental car to use and told me the time my car would be their service. Joey explained the process very well. He was very attentive, made sure I had a rental car to use and told me the time my car would be ready. More
by debracurtis
Employees Worked With
Joey Foust, Jeannine McDevitt
August 21, 2021
Shelly you are great. my wife and I thoroughly enjoyed the car buying process. When we got to our appointment you had the car right up to the window so we could look at it while buying. We had the whole the car buying process. When we got to our appointment you had the car right up to the window so we could look at it while buying. We had the whole process done in less than 3 hours.We love the car and our experience with you. Love, Bill & Susan Davis More
by Williammdavis
Employees Worked With
Shelly Fields
August 19, 2021
Bravo! Ed Palmateer, the general sales manager, stopped by and introduced himself while we were working with Jeannine McDevitt. Ed was very personable and it was obvious he loved his job and people. Thanks by and introduced himself while we were working with Jeannine McDevitt. Ed was very personable and it was obvious he loved his job and people. Thanks Ed for taking the time to make us feel welcome. More
by earthladyva@gmail.com
Employees Worked With
BJ, Finance manager. , Joey Foust, Ed Palmateer, Jeannine McDevitt, Taylor Alexander
August 18, 2021
Joey was a pleasure to work with, I had the window tint installed and it came out great. Also had the ceramic coat done to my vehicle and I glad that I did it. Finally Joey got me weather tech floor mats w installed and it came out great. Also had the ceramic coat done to my vehicle and I glad that I did it. Finally Joey got me weather tech floor mats with little notice. More
by Cgallo19
Employees Worked With
Joey Foust, JonCarlos Montoute
August 10, 2021
After waiting a week for a specific appointment time, After waiting a week for a specific appointment time, they could not find anyone to work on my car. Didn't even try to reschedule. After waiting a week for a specific appointment time, they could not find anyone to work on my car. Didn't even try to reschedule. More
by phil
Employees Worked With
Thomas Taylor
August 05, 2021
I have bought two cars from there and I am pleased with both cars and the staff. However I’ve been waiting 3 weeks for my service engine light to be cleared by replacing a defective oxygen sensor.y ., both cars and the staff. However I’ve been waiting 3 weeks for my service engine light to be cleared by replacing a defective oxygen sensor.y ., More
by Jazzbo
Employees Worked With
Chris Haynie, Jeannine McDevitt
