Richmond Ford West

After waiting a week for a specific appointment time, After waiting a week for a specific appointment time, they could not find anyone to work on my car. Didn't even try to reschedule. After waiting a week for a specific appointment time, they could not find anyone to work on my car. Didn't even try to reschedule. More

I have bought two cars from there and I am pleased with both cars and the staff. However I’ve been waiting 3 weeks for my service engine light to be cleared by replacing a defective oxygen sensor.y ., both cars and the staff. However I’ve been waiting 3 weeks for my service engine light to be cleared by replacing a defective oxygen sensor.y ., More

Very responsive and attentive to our needs and what we were looking for. Worked with our budget. And was so friendly and easy to work with. were looking for. Worked with our budget. And was so friendly and easy to work with. More

Jeannine has been the best.first with my 2018 Explorer she sold me and with my new 2021 F250 She got me from the factory! she sold me and with my new 2021 F250 She got me from the factory! More

JonCarlos has great customer service and is very knowledgeable of Ford vehicles. He got straight to the point and made it a simple process. I definitely recommend this agent. Thank you so much for y knowledgeable of Ford vehicles. He got straight to the point and made it a simple process. I definitely recommend this agent. Thank you so much for your service. More

Joncarlos Montoute is very knowledgeable about cars and makes the car buying experience very pleasant. I definitely recommend him for a great car buying experience. makes the car buying experience very pleasant. I definitely recommend him for a great car buying experience. More

First I will acknowledge that the ongoing chip shortage First I will acknowledge that the ongoing chip shortage has led to a severe lack of supply in the market. This naturally limits buyer's options a First I will acknowledge that the ongoing chip shortage has led to a severe lack of supply in the market. This naturally limits buyer's options as well as the ability to negotiate. However, I do not believe it is unreasonable for the buyer to expect the dealership to honor existing Ford rebates OR X-plan pricing. In fact, per the Ford Dealership AXZ Plan Policies document, page 6 specifies the obligation of a participating dealership to honor the pricing with a validated pricing PIN, but I digress. To our surprise, after test driving numerous vehicles our sales rep was able to locate the exact vehicle we wanted at another dealership and she had it transferred over. It became clear early on that there was no room to negotiate on the price, which I appreciate considering the purchasing environment but I was stunned when I expected to close the deal by requesting they honor my X-plan PIN price and was told that they would not. The sales manager told me he escalated it all the way to the GM of the dealership. They also would not honor the $2,000 rebate on new Expeditions that Ford was offering. They said they would apply the rebate and pricing on any vehicle we ordered but not on one in stock so we could take it or leave it. Well, we left it, along with the future service of that vehicle as well as the service of the other Ford I had at home. It is apparent that Richmond Ford West does not put the long-term customer relationship at the forefront of decisions they make or truly offer the best price they can for their vehicles. This story does have a happy ending however. We bought that EXACT vehicle from the dealership that had originally transferred it over to Richmond Ford West! Not only did they honor the rebate, but ALSO the Xplan pricing on this vehicle, a very bad look for Richmond Ford West in my opinion. Good to know that there are dealerships out there that value the long-term customer relationship, it is just apparent that Richmond Ford West is not one of them. More

Breonnah is a great business woman I learned so much Breonnah is a great business woman I learned so much from her that I didn’t know about how the process works with buying a car. She was so profession Breonnah is a great business woman I learned so much from her that I didn’t know about how the process works with buying a car. She was so professional and knows her information and is really a good customer service. We my husband and I had a great experience and would recommend anyone who is buying a vehicle to come to her and the team at Richmond West loved the service and is pleased to be part of the Richmond West Ford family! Thanks again Breonnah and Richmond West Ford 🥰🥰 More

Mike was very willing to help and answer all my questions and concerns. The first vehicle I was interested in had a title concern I was not comfortable with, and they were completely understanding and did no and concerns. The first vehicle I was interested in had a title concern I was not comfortable with, and they were completely understanding and did not pressure me into a vehicle I had reservations about. All of the staff I interacted with were great, but Mike made the process smooth and easy. More

I recently purchased a Ford Escape from this dealership and the service was excellence and Lauren Nichols and was very helpful and walked us through everything. Thanks a lot and the service was excellence and Lauren Nichols and was very helpful and walked us through everything. Thanks a lot More