Richmond Ford West

Everyone greeted me with a smile and was eager to please me. The very first person I met with was Brandon Jackson who helped with the truck I was interested in, He was very knowledgeable with the truck and equip The very first person I met with was Brandon Jackson who helped with the truck I was interested in, He was very knowledgeable with the truck and equipment. Once I had my decision he walked me through everything. During my purchase I was introduced to Patrick Way who worked with me and helped convince me that I was at the right dealership that could meet my needs. After my deal was done I met with Joey Foust who explained and demonstrated the after market products for my truck and set up appointment to get the work sprayed in bed liner and paint protection completed. Doug Williams with financed explained all the options on finance and extended warranty and was very helpful. Travis Powell was very quick and helpful in getting me a loaner car during the bed liner, paint protectant work. I would say everyone was very nice and business like throughout my experience. I would recommend this dealership to anyone and look forward to future business with them. More

Great Guest Services Guest Services Manager Joey Foust was outstanding when recommended the additional protective coating. I love it! Guest Services Manager Joey Foust was outstanding when recommended the additional protective coating. I love it! More

Positive Experience I was looking for a car to meet my aging family's needs and was trading a car I truly loved. It was a very hard decision but the team at Richmond Ford I was looking for a car to meet my aging family's needs and was trading a car I truly loved. It was a very hard decision but the team at Richmond Ford understood my concerns and made me feel special and encouraged me to make a decision I would be the happiest with. There was no pressure at all to purchase a car. Job well done! More

Professional and organized service start to finish. Friendly service, no pressure to buy. Organized process from the start of the sale to the end. Friendly service, no pressure to buy. Organized process from the start of the sale to the end. More

Great people, just like a neighbor or a best friend The people were outstanding. Everyone just about introduced themselves. No matter what position they were. Always made sure that I was being taken car The people were outstanding. Everyone just about introduced themselves. No matter what position they were. Always made sure that I was being taken care of. Not much to haggle about as they gave me a great deal on what I wanted and an excellent trade in value. Gave me that warm and fuzzy feeling. No BS here. Just the honesty and integrity that I would want anyone to experience. And sometimes it is worth it to drive just a little out of your way. I was totally surprised and satisfied. Looking forward to long relationship., More

Amazing Best experience buying my first car!!! Everyone was very nice and helpful. Got the best price for a 2016 Hyundai. This visit was well worth it. Thanks Best experience buying my first car!!! Everyone was very nice and helpful. Got the best price for a 2016 Hyundai. This visit was well worth it. Thanks Dana and Ford west!!! More

Excellent experience buying a car Ben Kramer, Joey, and Michael made my experience buying a Ford from their dealership great. It was fast, thorough, and relaxing. When they said they d Ben Kramer, Joey, and Michael made my experience buying a Ford from their dealership great. It was fast, thorough, and relaxing. When they said they did something they did it and on time. More

Great car buying experience I located a great used vehicle Richmond ford had in stock and went through a very smooth buying process. The people were friendly, there was low press I located a great used vehicle Richmond ford had in stock and went through a very smooth buying process. The people were friendly, there was low pressure, and the price we settled on was fair. Additionally, the finance/form portion of the process was the smoothest I have ever experienced. It went quickly and there were no unnecessary steps. I will certainly look to Richmond ford for my future car buying needs. Thank you Chris Cather, Del Hutson, and Doug Williams! More

Continued Excellent Service I had to take my truck back for some touch-up to the paint sealant (my fault, not theirs). Joey, again, took great care of me -- easy to schedule, on I had to take my truck back for some touch-up to the paint sealant (my fault, not theirs). Joey, again, took great care of me -- easy to schedule, on time performance, and great results. More

Extroidinary! My best car buying experience ever!! Ben Parish was a pro and every other person I dealt with was professional, personable, well-informed, efficient, and a pleasure to work with. When I d Ben Parish was a pro and every other person I dealt with was professional, personable, well-informed, efficient, and a pleasure to work with. When I decided to buy a car, this was the only place I considered based on my 10 year history coming here. More