Richmond Ford West

Great Job Richmond Ford West I wanted a new Ford F-150 pickup after crossing Nissan and Toyota off my list. Then I wanted a new 2015 but couldn't find one with one I wanted and w I wanted a new Ford F-150 pickup after crossing Nissan and Toyota off my list. Then I wanted a new 2015 but couldn't find one with one I wanted and went with a new 2016. From start to finish Richmond Ford West (RFW) worked with me finding the truck I wanted with all the options and items. When it came to pricing they were the most competitive though two others were close. Their extended powertrain warranty also gave them an additional edge. Last all the staff were friendly, knowledgeable, not pushy and helpful. Brandon Jackson was my salesman, Patrick Way helped work through a few issues and Joey Foust who is Guest Services Manager did a great job explaining extended warranties and other products they offer. The whole team met all the dates they promised for truck pickup and then the additional items I had done. Many thanks to the whole team. More

Awesome Service From Start to Finish I ordered a 2016 Mustang GT through Mr. Ben Parrish and he made sure the process was as smooth as possible. You always hear horror stories about car I ordered a 2016 Mustang GT through Mr. Ben Parrish and he made sure the process was as smooth as possible. You always hear horror stories about car dealerships and salespeople but I experienced nothing but joy, Mr. Parrish worked with me on everything, made sure I understood all the options and the entire ordering process and dealt with my impatience. I also worked with Ms. Kayla Kosiewicz for part of the process and she too was very patient and helpful with everything I needed. Mr. Corwin Macentee and Mr. Michael Timperio were very clear and helpful when it came to getting to know my new car and financing for the loan and understanding the warranty. Mr. Palmateer had to work fast to make sure that my hotel stay in the area was ironed out after a small misunderstanding. Everyone really went above and beyond, throughout the process, I could not be happier!! Thank you so much Mr. Parrish, Ms. Kosiewicz, Mr. Macentee, Mr. Palmateer, Mr. Timperio and everyone else at Richmond Ford West, I love my car and the experience of shopping at your dealership, I wish I was closer so that I could stop in more frequently!! More

Quick and easy (great deals) I had a great time working with Dana and the team at Richmond ford west they were able to get me a new truck in my price range and I got it all done i I had a great time working with Dana and the team at Richmond ford west they were able to get me a new truck in my price range and I got it all done in an efficient time frame. More

Enjoying my Edge Joey professional, thoughtful and very nice to work with at Richmond Ford West. I am very happy with all the services provided and would be glad to Joey professional, thoughtful and very nice to work with at Richmond Ford West. I am very happy with all the services provided and would be glad to work with him on another purchase in the future. Very good products. More

Love my Edge I brought an Edge from Martin. He was very knowledgeable on how to work all the accessories. I also worked with Joey Foust who was super nice and go I brought an Edge from Martin. He was very knowledgeable on how to work all the accessories. I also worked with Joey Foust who was super nice and got my ride paint shining and protected. They were both easy to work with I would recommend this dealership in the future. More

Lease of Fusion Excellent experience - Everyone was knowledgeable and courteous. I had issues with understand leasing and they were very patience and helpful . This Excellent experience - Everyone was knowledgeable and courteous. I had issues with understand leasing and they were very patience and helpful . This helped me make the decision. More

Purchase used car service was excellent. sales and management were also very helpful and i would recommend dealership. Mark Sands was very easy to work with and very pr service was excellent. sales and management were also very helpful and i would recommend dealership. Mark Sands was very easy to work with and very professional. More

Fantastic Experience!!!! I had a fantastic experience in the process of purchasing my new Ford Focus. Absolutely no pressure was used at anytime by anyone. Believe me...I aske I had a fantastic experience in the process of purchasing my new Ford Focus. Absolutely no pressure was used at anytime by anyone. Believe me...I asked many, many questions. I feel every single person with whom I interacted is a real professional and all are so classy and gracious. I've already been recommending this dealership to several individuals. It felt like a loving family environment and not a tense fake insincere atmosphere. More

Leaving in a dream car I purchased my car from Dana Bishop, and she was fantastic! She was very helpful, and not nearly as pushy as most salespersons. I would recommend Dana I purchased my car from Dana Bishop, and she was fantastic! She was very helpful, and not nearly as pushy as most salespersons. I would recommend Dana to anyone who fears the car buying process, she makes you feel at home! I walked away from many other potential cars because of the staff; however Richmond Ford West treated me with respect and wanted me to have the best possible experience buying my first car. I was also helped by Doug in finance, and Joey in guest services, an all around great experience, not to mention leaving in a 2014 Mustang right out of my dreams! More

Excellent Customer Experience I went to purchase a new car I saw on line. Everyone was so kind. I was in and out less than 2 hours. Amazed at the professional and experience I wil I went to purchase a new car I saw on line. Everyone was so kind. I was in and out less than 2 hours. Amazed at the professional and experience I will refer all my family and friends there for a purchase. More