Richmond Ford West

clear coat applied to truck we were very pleased with the clear coat we had applied. joey foust went above and beyond to help us programed my phoned into the truck, explained we were very pleased with the clear coat we had applied. joey foust went above and beyond to help us programed my phoned into the truck, explained in detail the do's and don'ts. made sure we were comfortable and had no questions More

GREAT Buying Experience!! We knew what we wanted --F50 Truck-- and the required add-ones! Martin spoke with us for a few minutes, invited us inside, and immediately found what We knew what we wanted --F50 Truck-- and the required add-ones! Martin spoke with us for a few minutes, invited us inside, and immediately found what we wanted in inventory! Within 30 minutes, we were on a test drive! Martin was personable, knowledgeable, and could answer our questions! Once we agreed on the sale, Martin was careful to walk us thru the entire process. We were introduced to Joey Foust, who also is a wonderful asset to Richmond Ford West! Joey has seen to the Custom Care finish for us-- important to us as our truck will not be garaged! He is polite, knowledgeable, and made sure that we were serviced on schedule! We believe Martin and Joey are great representatives of Richmond Ford West! Service and accountability are important to us, and they have met these goals! Thank you! More

Great service experience! Both maintenance visits were handled by Chris in a very courteous and efficient manner. The service was expedient and reasonably priced. We have purc Both maintenance visits were handled by Chris in a very courteous and efficient manner. The service was expedient and reasonably priced. We have purchased 2 new vehicles here and have had nothing but very satisfactory service in every area. More

Great experience buying my truck! Lucas was a very personable salesman who went out of his way to make us feel comfortable and confident with the purchase of our truck. He made himself Lucas was a very personable salesman who went out of his way to make us feel comfortable and confident with the purchase of our truck. He made himself available to us for additional questions and walked us through the technology of the vehicle. For mechanical questions, he utilized the knowledge of the dealership mechanic and brought him out to personally talk with us. Overall, Lucas is an excellent self-starter and has the personality to have a very successful career. He really cares for his customers, personally follows up, and works hard to deliver a product that meets all of the needs and wants of his clients. - The McKelvy Family More

Guest Services We purchased a new Ford Explorer in April 2014. We also purchased the paint protection treatment offered by Guest Services. This past summer (2015) We purchased a new Ford Explorer in April 2014. We also purchased the paint protection treatment offered by Guest Services. This past summer (2015) we were rear ended and had to have the hatch repaired and repainted. We also needed to have the paint treatment applied again after the paint had cured. We had it applied today, January 5, 2016, and it looks like brand new!! I want to thank Joey Foust and his team for the wonderful job they did. Thank you Joey!! I. Grimsley More

Third Purchase of the Year I have purchased 3 cars this year all from Richmond Ford West the sales staff, service and management teams are great and went the extra mile to get m I have purchased 3 cars this year all from Richmond Ford West the sales staff, service and management teams are great and went the extra mile to get me the best deal and best financing. Tony was a great sales person and did not pressure me throughout the process. Easy to deal with. More

Guest Services I recently came in to have some work done. Mr Foust was very professional, curteous, and followed through on everything that he said he would have arr I recently came in to have some work done. Mr Foust was very professional, curteous, and followed through on everything that he said he would have arranged. Excellent service! More

Great Sales Experience I have purchased 2 vehicles this year from Floyd and he was incredible each time. Great Service and Follow up. Made sure we got the best deal. I have purchased 2 vehicles this year from Floyd and he was incredible each time. Great Service and Follow up. Made sure we got the best deal. More

great staff No pressure and very helpful sales staff (Chris Williams is great!) All other staff we encountered were friendly, knowledgeable, and appreciated our No pressure and very helpful sales staff (Chris Williams is great!) All other staff we encountered were friendly, knowledgeable, and appreciated our business. We got a great price too! More

ASK FOR LUCAS ROARK TO HAVE THE BEST CAR BUYING EXPERIENCE LUCAS ROARK is the BEST salesman you can request! I had a wonderful car buying experience through Richmond Ford West and Lucas. He was very knowledg LUCAS ROARK is the BEST salesman you can request! I had a wonderful car buying experience through Richmond Ford West and Lucas. He was very knowledgeable and was able to diagnose my needs very effectively. I ended up getting the 2016 Mustang EcoBoost and the car is incredible! You really cant get more bang for your buck. Richmond Ford West offered me $1500 more for my trade than any other dealerships around - including the dealership I bought my Honda from. I couldn't be more satisfied with my purchase and the experience that I had - thank you very much for your responsiveness and the pleasant car buying process! More