Richmond Ford West

The most underhanded and unprofessional dealership Extremely unprofessional and underhanded in their business dealings. I will never do business with this company and will be sure to caution all friend Extremely unprofessional and underhanded in their business dealings. I will never do business with this company and will be sure to caution all friends against business dealings with Richmond Ford West. My daughters first car experience was completely ruined. The deal was worked out and agreed upon with the salesman and the manager. I came in with my cashiers check to sign papers and they sold it out from under us while we sat there waiting for the paperwork. DO NOT DO BUSINESS WITH THIS COMPANY! More

Bad taste left in our mouth My wife decided to come out and test drive a car on the lot even though it wasn't what we wanted because it had a feature we wanted. We get there the My wife decided to come out and test drive a car on the lot even though it wasn't what we wanted because it had a feature we wanted. We get there the car isn't there and the saleswomen who came out to help us said "Well they have been flying off the lot lately." We decided to test drive another model of the car just to make sure is what we wanted and we told her we had a slip for a $50 gift card she said well that is only for scheduled test drives but I will talk to my manager. We get back and we come into the showroom and sit down in her office while she goes and talks to the sales manager (Ken). Time ticked by and we hadn't had dinner and were wondering if he would come talk to us. Finally he came in and we told him that we had issues with there other dealer and he said we are two separate stores don't let our other store make your mind up. I gave them a chance never heard from them so I called them later on the next day. I told her we were not interested in the other car they showed us they would bring down but I had 2 backs ups in case 1 didn't work out. She said I will go talk to him and call you back. I am still waiting to hear back I guess I wasn't important enough or didn't sound like I was going to buy soon enough. I was quite upset I decided to give them a shot didn't hold a grudge due to the other store and still the same result. More

Another Nice Explorer This was my 2nd car brought from Richmond Ford and my experiences get better every time. Jon Carlos and Joey did a great job with me and my time. This was my 2nd car brought from Richmond Ford and my experiences get better every time. Jon Carlos and Joey did a great job with me and my time. More

Pleasant Experience For First Time Ford Buyer Chris was very patient and not pushy. He allowed us to take our time and answered any questions we had. He did several follow up calls after our purc Chris was very patient and not pushy. He allowed us to take our time and answered any questions we had. He did several follow up calls after our purchase to make sure we didn't have any questions. He made it a very enjoyable experience! Thanks Chris! Joey also took a lot of time explaining options and answering questions. He was very knowledgeable about the products and took his time with us. Thanks Joey! More

My experience at Richmond Ford West Kent was great he was alot of fun and explained everything he above.and beyond to find my the color and car I wanted. Joey with guest services was gr Kent was great he was alot of fun and explained everything he above.and beyond to find my the color and car I wanted. Joey with guest services was great explaining the paint and interior options for the and making the appointment and following up to make sure I had everything I needed. Marvin Taylor explained the paperwork and financial part of the contract. They all were great and a very bog help in this process I cannot THANK YOU 3 enough for making this process so easy. More

A unique and unpredictable experience Initial salesman : Chris Williams. Wonderful greeting. Nice. Eloquent. Respectful. Well spoken. Knowledgeable of interested cars. Very helpful. He m Initial salesman : Chris Williams. Wonderful greeting. Nice. Eloquent. Respectful. Well spoken. Knowledgeable of interested cars. Very helpful. He made every effort to ensure we were taken care of to identify the cars that met our interests. He was dedicated to customer service. A true asset to this dealership. Senior sales representative: Ed...exuberant and boisterous in assisting the customer to meet their wishes, partly to a fault. Does his best to resolve any and all issues. Assistant: Stephanie. Very courteous, polite, and humorous. Financial Assistant: Marvin. Very respectful and diligent to ensure that we truly understood every fine point of the contract as well as the benefits of the supplemental options. Admittedlly, it was an approximate 8-hour experience, due to the negotiations, some confusion, and final car selections. We are pleased to have a new Ford Fusion and happy that it was done at this dealership. More