Richmond Ford West

Great place to buy Everything about this buy was excellent from the ordering process all the way to driving away in a beautiful new 2015 F150. Everyone that we dealt wi Everything about this buy was excellent from the ordering process all the way to driving away in a beautiful new 2015 F150. Everyone that we dealt with was knowledgeable, friendly & polite. A great buying experience. This is our second purchase here and it probably won't be the last. Well done. More

Great product Joey was awesome! Kind, personable, not overly pushy...Just stated the facts when he sat down with us. After we decided to purchase a new F150, he exp Joey was awesome! Kind, personable, not overly pushy...Just stated the facts when he sat down with us. After we decided to purchase a new F150, he expressed he had a product that would make our vehicle look even better. I was skeptical, however I'm no longer skeptical after having it done. I couldn't believe the difference when I picked up the truck. It's sharper both inside and out. Thanks Joey for convincing me. More

Very good sales experiece! Everyone was very professional and friendly. It all started with my internet build which lead me to the dealership. The team found me the exact vehic Everyone was very professional and friendly. It all started with my internet build which lead me to the dealership. The team found me the exact vehicle I wanted. It was delivered within 36 hours and I was on-the-road!!! Great Job!!! More

Great experience!! Everyone I dealt with was great!! The overall experience was great. Martin and Joey were fantastic to deal with! Martin was the salesperson who mad Everyone I dealt with was great!! The overall experience was great. Martin and Joey were fantastic to deal with! Martin was the salesperson who made the deal happen for me, and made the experience great for my family! Joey, from Guest Services, was great with getting the final touches on my truck! Both were very friendly and easy to work with! More

Accommodating on 4/13/15 Even though the service department was slam busy, Travis did his best to fit me in for an inspection. Because is so difficult for me to find time to g Even though the service department was slam busy, Travis did his best to fit me in for an inspection. Because is so difficult for me to find time to get away from work to see about my car, I was so thankful they worked me in. They also had I-pads in the waiting room, which blew me away, and allowed me to catch up on reading my e-mails. Thanks guys. More

Excellent Staff. Very impressed by the staff at Richmond Ford West. Everyone was friendly and made my Wife and I feel quite at ease.MANY THANKS! Bob was real laid bac Very impressed by the staff at Richmond Ford West. Everyone was friendly and made my Wife and I feel quite at ease.MANY THANKS! Bob was real laid back and was concerned about my needs and not just selling a vehicle. Ed made sure Bob had all his bases covered and that we were happy. Marvin walked us through our financing with the easiest process we've ever experienced. Joey was very,very knowlegable of the products that he had available to protect my new F-150 and did an excellent job of presenting them.He and all the staff were excellent to work with. From the time I walked in to the dealership,until I left with my new truck , I felt the experence to be all about me and my needs. It's good to know that in our busy world we still have people that care. Thanks to all for an enjoyable purchase. Sincerly Richard M. ( Dickie) Atkinson. More

Knocked it out of the Park Everyone I worked with was wonderful! They really made buying a car a better experience! I didn't feel like a stranger to them - left there feeling Everyone I worked with was wonderful! They really made buying a car a better experience! I didn't feel like a stranger to them - left there feeling like I was their friend. More

Purchased my dream car! Tony was professional, friendly and extremely helpful. I could tell he believes in the products he sells and he was genuinely excited for me. Easy Tony was professional, friendly and extremely helpful. I could tell he believes in the products he sells and he was genuinely excited for me. Easy More

Good buying experience My daughter and I went to another dealership first and they wasted a lot of our time trying to sell us what we had specifically said we didn't want (m My daughter and I went to another dealership first and they wasted a lot of our time trying to sell us what we had specifically said we didn't want (maybe they didn't have anything suitable in store) & even tried to convince us to have loan to buy new car etc. so we were very pleased that this store listened to what we wanted - gave us a list of all cars that were in that category, were very approachable & friendly, able to show them efficiently, test drive, a good price, all paperwork done and we drove away very happily. More

Buying a new car Quite impressed with every member of the Ford experience. All were friendly and knowledgeable. I would never consider shopping any where except at t Quite impressed with every member of the Ford experience. All were friendly and knowledgeable. I would never consider shopping any where except at this dealer. Bob and JonCarlos were very easy to get along with and understood my requirements and limitations. Joey was fun to work with. Doug must be one of the happiest employees at Richmond Ford West. More