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Richmond Ford West
Glen Allen, VA
856 Reviews
Ron and Jeanine Kody opened Richmond Ford West in May of 2013. This new location provides us with a second store in the Richmond Market, and the added convenience in supporting our customers utilizing the route 288, 64 and 295 corridors. Located close to the Short Pump area, we are utilizing the same strong business philosophies found at the Ford and Lincoln store. We pride ourselves on providing the highest level of customer service before and after the sale.
Our monthly new owner seminar is just one example of our ongoing commitment to our customers. You can join us monthly to get reacquainted with your vehicle, answer any questions you may have, or simply visit with our technicians as they review your vehicle from the ground up!
We also believe sales gimmicks such as 'price guarantees' and 'above market trade values', mislead the consumer and do not build lasting relationships. Simply put, consumers want the best deal possible, not just the perception of a great deal! As a result, we have become the Largest Ford dealer in Central Virginia. Thank you for considering Richmond Ford, we hope you will visit us in person or online, because it does matter where you purchase. Richmond Ford... Driven By You!!
Commitment to customer service at Richmond Ford doesn't stop with your vehicle purchase. Our Richmond Ford Service Department is staffed with factory-trained technicians, ready to perform everything from regular maintenance to expert repairs. Work done quickly and correctly with excellent service is our goal with every vehicle, every time. Whether your car is the latest model or a few years old, a Ford or other brand, we can take care of it with service at competitive prices. We run specials all the time and recommend you frequently visit our Web site to learn about them.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 856 reviews
March 30, 2015
Updating to a New 2015 Commerical Van Derrick's professional & caring attitude made the ordeal of purchasing a new 2015 commercial van for my business a lot less stressful. He took care o Derrick's professional & caring attitude made the ordeal of purchasing a new 2015 commercial van for my business a lot less stressful. He took care of coordinating everything associated with it to make it a complete working package. Now, thanks to him, all I have to do is drive it home and get to WORK! More
by A WORKING MAN
Employees Worked With
Joey Foust
March 28, 2015
2015 Ford Explorer My family and I were repeat customers to salesman Brandon Jackson, we got 2 vehicles 9 days apart. All the people we dealt with were very friendly, ex My family and I were repeat customers to salesman Brandon Jackson, we got 2 vehicles 9 days apart. All the people we dealt with were very friendly, extremely helpful and willing to do what they could to help with the deal, even staying after hours to wrap things up. Overall a great experience and we would recommend this dealership and these people to anyone. Thanks for everything, we love the new explorer and Mustang. Tim, Darby & Cedric More
by Darbyk
Employees Worked With
Brandon Jackson
March 24, 2015
Fabulous Experience I had a wonderful experience at this dealership. Ben Parrish was a fine gentleman and very friendly. He worked very hard to get me what I wanted and a I had a wonderful experience at this dealership. Ben Parrish was a fine gentleman and very friendly. He worked very hard to get me what I wanted and at a reasonable price. I can say I had great experience at Richmond Ford West. More
by GizmoPrincess
Employees Worked With
Finance gentleman was temporary helped me, Ben Parrish, Ed Palmateer
March 22, 2015
Great Experience! My husband and I were looking for a new "baby"mobile to suit our growing family! Richard was amazing and really found us exactly what we were looking My husband and I were looking for a new "baby"mobile to suit our growing family! Richard was amazing and really found us exactly what we were looking for! He was so nice and patient with us :) we are so happy! Joey was also so friendly and took care of us. He explained all products and really catered to our needs. Both made sure that we left happy and we are definitely enjoying our new 2015 Escape! More
by agmcgirt
Employees Worked With
Joey Foust, Ed Palmateer
March 20, 2015
Great Love my car Joey was great and he has great customer service. I bought my car in December 21 2014. I'm very satisfy with it. My car was treated with Love my car Joey was great and he has great customer service. I bought my car in December 21 2014. I'm very satisfy with it. My car was treated with the stuff recommend by dealer. More
by Nitziaf
Employees Worked With
Joey Foust
March 13, 2015
Great customer service I bought a mustang from this dealership. The salesperson is very nice and knowledgeable about mustang and shared his own experience of driving a musta I bought a mustang from this dealership. The salesperson is very nice and knowledgeable about mustang and shared his own experience of driving a mustang. Great experience! Will definitely recommend to friends. More
by Eric
Employees Worked With
Joey Foust, Tony Armstrong, Ed Palmateer
March 12, 2015
2015 Ford Focus They earned my business. They found exactly what I wanted. They really listen to me. No games, no pressure, just good customer service. Floyd was g They earned my business. They found exactly what I wanted. They really listen to me. No games, no pressure, just good customer service. Floyd was great. More
by ckelley10334
Employees Worked With
Joey Foust, Ed Palmateer
March 10, 2015
Good team great product we recently purchased a. new Ford Escape from Richmond Ford & was completely happy with the experience. Our salesman Bob Wilkinson got me the car tha we recently purchased a. new Ford Escape from Richmond Ford & was completely happy with the experience. Our salesman Bob Wilkinson got me the car that Ai wanted & explained how to use it. Michael Timperio explained options that I had for maintenance & preservation of interior & exterior. Doug found the best financing possible. Joey Foust was an exceptionally fun guy who went over the products that were given to me after I bought the car back for protective coatings. He made the experience very pleasurable & knowledgable. More
by Carole
Employees Worked With
Joey Foust
March 10, 2015
Helpful and Friendly Staff - Ultimate Protection Package I had my new 2014 Ford Focus brought back in for its ultimate protection package and couldn't be happier. Joey was super helpful and informative abou I had my new 2014 Ford Focus brought back in for its ultimate protection package and couldn't be happier. Joey was super helpful and informative about everything the package included and how I could keep my new car looking its very best. He even walked me to my car where he explained even more about the benefits I was receiving. Joey and everyone else involved were the epitome of why my entire family buys from this place! More
by Spiderman23
Employees Worked With
Joey Foust
March 10, 2015
Truck Guy Trades In For New 2014 Focus I still can't get over how much I love my new car! Not only am I excited to have it, but the process of buying it was painless and fun! Palmer was a I still can't get over how much I love my new car! Not only am I excited to have it, but the process of buying it was painless and fun! Palmer was a great salesman through the whole process and really made me feel like I was #1 on his priority list. Michael took extra special care of me by going through all the protection packages that were offered on the car. He even waited after he was already supposed to be off from work to do this. Palmer, Michael and Doug all really went above and beyond to make me feel like a valued customer. More
by Spiderman23
