Richmond Ford West

Customer Service Experts After purchasing vehicles for many years, our experience at Richmond Ford West was by far the easiest and most stress free event ever. Ben Parrish wa After purchasing vehicles for many years, our experience at Richmond Ford West was by far the easiest and most stress free event ever. Ben Parrish was a great listener and was able to provide us with the vehicle and deal that we wanted. He made us feel welcome and valued at Richmond Ford West. Our new Edge was ready for us to drive home in a minimal amount of time. Joey Foust scheduled our Auto Armor application, had our courtesy vehicle ready for us when we arrived at the dealership, and explained each facet of the product line to us. He was available to answer any questions that we might have. Chris Haynie talked with us during the new car seminar about the service opportunities for our new car. We have worked with Chris in the service department on our previous Edge. so it made us feel comfortable to continue with someone we know and could trust for further service advice. We feel that Ben, Joey, and Chris will be our support team for many years of safe and reliable use of our new Edge. PStoner More

Happy Driver & Happy Frenchie If the review title had no character limits, it would read, “Customer-focused, team sales strategy = winning formula & super happy new car owner… & do If the review title had no character limits, it would read, “Customer-focused, team sales strategy = winning formula & super happy new car owner… & dog.” I adopted the cutest French Bulldog puppy in April, and while he (and I) certainly loved riding in style in my 2007 Ford Mustang, traveling with others or other items forced a game of vehicle Tetris – finding all useable space for his crate, corn hole boards, beach chairs, golf clubs, overnight bags and food. We needed a new, more spacious ride. And now we have one – thanks to our friends at Richmond Ford West. From initial internet inquiry, to test drive, to signing the dotted line (or 30), to waving goodbye as I drove off the lot in my new 2014 Ford Escape – I was beyond impressed. Every employee there plays a role, and while each individual person is fantastic, it’s the feeling of having a team on your side that makes the customer experience truly unique. Special thanks to Shawn Kelley for listening to me gush about my puppy and mourn the trade-in of my beloved Mustang. To Doug Williams, whose comforting words and guidance throughout the sales process reminded me of my own father. Also, to Michael Timperio, who made sure my ride was perfect. This guy loves his job, and it shows. Two weeks after purchase, I attended the New Owner’s Product & Technology Seminar. I cannot say enough good about this event – free dinner, learned a little something and won a fantastic door prize (cleaning supplies for my new ride!). I’ve always been loyal to Ford. But after this experience, I’m loyal to Richmond Ford West. Thanks for an amazing experience! More

Beyond Impressed Everyone I dealt with at this dealership went above and beyond to ensure that my car buying experience was great. They worked with me on pricing and d Everyone I dealt with at this dealership went above and beyond to ensure that my car buying experience was great. They worked with me on pricing and didn't try to push me into a more expensive car or additional features I didn't want, making the experience a pleasant one. Palmer was a really fun salesman, and made sure all my questions were answered and I was completely happy with my new car. I would definitely purchase from here again. Thanks so much for a wonderful experience! :) More

Purchased new Truck Joey Foust & Ben Parrish were very helpful! I needed a truck right away for my Power wash business since one of my old trucks had broken down. Th Joey Foust & Ben Parrish were very helpful! I needed a truck right away for my Power wash business since one of my old trucks had broken down. The new truck I needed was in stock & Ben had me back in business right away . Then when i returned to get some add on's installed Joey worked hard to get me hooked up in a very timely manner . Thanks Frank Millway More

We purchased a car.,...first visit! On a referral from Michael Timperio we visited Richmond Ford West. He assured us we would be pleased and not leave empty handed. We were impressed w On a referral from Michael Timperio we visited Richmond Ford West. He assured us we would be pleased and not leave empty handed. We were impressed with the commitment and team work of every person involved in us purchasing our new car. They really gave 110%! They made sure we had the information we needed to make these major decisions. We developed a great amount of trust and respect due to their patience and understanding. We chose to have the “Ultimate Protection”and we also had the luggage rack and hitch put on. They did a wonderful job and my new car looks even more beautiful….Thank you Richmond Ford West!!!! You made everything very enjoyable from beginning to end....5 years or 100,000 miles....Thanks!!!!! More

product specialist Mr. Scott went over and beyond to explain everything to us.He was very knowledgeable about all the functions and even synced my phone for me! Excellen Mr. Scott went over and beyond to explain everything to us.He was very knowledgeable about all the functions and even synced my phone for me! Excellent experience and love my new Ford Fiesta Titanium! More

First Time Buyer I went in to Richmond Ford West not even looking to buy. From the very beginning, Michael Arnold was their asking if we needed anything at all starti I went in to Richmond Ford West not even looking to buy. From the very beginning, Michael Arnold was their asking if we needed anything at all starting with what we wanted to drink. He was very engaged throughout our whole car buying experience and helped me make sure I checked out all of the features the car had to make sure it was what I wanted. Everyone says that car buying is stressful, but Michael took out the stress and worry from the situation and made it an easy car buying experience. I highly recommend Michael and going to Richmond Ford West in general! They even stayed late to make sure the car was ready to go for me! More

Customer Service is a Priority These days it is often hard to find a business that truly puts the customer first. Not at Richmond Ford West. Joey was very helpful not only in explai These days it is often hard to find a business that truly puts the customer first. Not at Richmond Ford West. Joey was very helpful not only in explaining all the rewards, coupons and service features that I was buying...but also was willing to change the protection package midstream. All the staff are very friendly and I hope to develop an ongoing relationship with them by attending their monthly informational dinner. And sure do need that with all the high tech that comes on my new Ford Escape!. More

Excellent Service JonCarlos is an excellent salesperson who very polite and knowledgeable this is my 2nd time buying from Jon and I will always deal with him. Joey Fous JonCarlos is an excellent salesperson who very polite and knowledgeable this is my 2nd time buying from Jon and I will always deal with him. Joey Foust was very helpful and to work with. More

Car Cleaning From walking in the front door for drop off to picking up my car later that day, I was greeted by smiles. Joey was very polite and easy to talk to. I From walking in the front door for drop off to picking up my car later that day, I was greeted by smiles. Joey was very polite and easy to talk to. I came in to have my car cleaned and inspected. I am happy that I did purchase the interior/exterior protection! More