Richmond Ford West

Outstanding To date everything has been done to the best that it could be. Every promise has been met and the car and service has been outstanding. Employees ar To date everything has been done to the best that it could be. Every promise has been met and the car and service has been outstanding. Employees are excellent in their customer relationships and time and effort. A job well done More

Excellent Service JonCarlos is an excellent salesperson who very polite and knowledgeable this is my 2nd time buying from Jon and I will always deal with him. Joey Fous JonCarlos is an excellent salesperson who very polite and knowledgeable this is my 2nd time buying from Jon and I will always deal with him. Joey Foust was very helpful and to work with. More

Customer Service is a Priority These days it is often hard to find a business that truly puts the customer first. Not at Richmond Ford West. Joey was very helpful not only in explai These days it is often hard to find a business that truly puts the customer first. Not at Richmond Ford West. Joey was very helpful not only in explaining all the rewards, coupons and service features that I was buying...but also was willing to change the protection package midstream. All the staff are very friendly and I hope to develop an ongoing relationship with them by attending their monthly informational dinner. And sure do need that with all the high tech that comes on my new Ford Escape!. More

Awesome experience - ask for Tony Armstrong We had an awesome experience at Ford West. We just bought a brand new 2015 Ford Fusion! Our sales person Tony Armstrong was wonderful. He walked us th We had an awesome experience at Ford West. We just bought a brand new 2015 Ford Fusion! Our sales person Tony Armstrong was wonderful. He walked us through all the features of the car without us asking, very detailed, gave us reasonable options to choose from and narrowed it down to the one that was the perfect fit for us. He asked us what we were looking for, what can help make the deal happen but he was not pushy at all, no pressure what so ever. He made the process easy and hassle free. He was awesome! More

Great experience I was in the market for a new vehicle having previously owned a 9 year old Chrysler Sebring. I had three cars that I wanted to look at with the Ford F I was in the market for a new vehicle having previously owned a 9 year old Chrysler Sebring. I had three cars that I wanted to look at with the Ford Fusion being one. Richmond Ford West was the first dealership that I decided to start my search with. I went with the intention of just looking to gather information. I ended up purchasing a used 2012 Ford Fusion that was loaded with very low mileage. The staff was amazing! They explained everything in great detail and never spoke down to me or treated me like I was stupid. They were also not overly pushy as some salespeople can be but allowed me to take my time. I never felt rushed or bullied into making a decision. The entire experience was very pleasant, and I would highly recommend the dealership to friends and co-workers. More

Friendly Staff Staff was extremely and helpful, explaining clearly each and every aspect of the process. Mr. Foust and Mr. Wood both went out of their way to make th Staff was extremely and helpful, explaining clearly each and every aspect of the process. Mr. Foust and Mr. Wood both went out of their way to make the experience quick and clear. More

Good experience Came to Richmond Ford West after test driving 5 other vehicles from seperate dealerships. They had a brand new 2014 mustang on their lot that looked g Came to Richmond Ford West after test driving 5 other vehicles from seperate dealerships. They had a brand new 2014 mustang on their lot that looked great. I also liked they gave me an out the door price on the car at the beginning. Greg was my salesmsn and would recomend him again to anyone. Was professional and helpful. I came with my father however Greg knew it was my purchase amd always spoke to me about the choices which I liked. I felt they gave me a fair price for my trade in (Mickey) and where really willing to work with me on whatever I wanted to spend. The first female fiance lady I worked with (I dont remember her name) was not as friendly at first with me, but with Mickeys help was able to get me the numbers I wanted. I was really interested in the protection package Michael was telling me about and then the next day Doug was able to work it into my fiances. When I showed up to have the protection package added Joey was super friendly and walked thru step by step with me. I loved Richmond Ford West and would recomend them for anyone who is looking for a fair deal. More

very satisfied purchased a 2014 ford escape for my dad. Michael was excellent too work with as well as manager and doug in finance. They took all the time we needed purchased a 2014 ford escape for my dad. Michael was excellent too work with as well as manager and doug in finance. They took all the time we needed to find the right car at the right price. Would recommend richmond ford to anyone looking for a vehicle. and i will purchase my next f250 diesel from them on my next purchase. Thanks Very Much Mike Richmon More

GREAT TEAMWORK I COULDN'T HAVE BEEN MORE PLEASED WITH MY PURCHASE EXPERIENCE WITH RICHMOND FORD WEST. DONELL SCOTT WAS VERY KNOWLEDGEABLE ABOUT EVERY CAR WE REVIEWED I COULDN'T HAVE BEEN MORE PLEASED WITH MY PURCHASE EXPERIENCE WITH RICHMOND FORD WEST. DONELL SCOTT WAS VERY KNOWLEDGEABLE ABOUT EVERY CAR WE REVIEWED. THAT WAS IMPORTANT IN THE FINAL SELECTION. JOEY FOUST DESCRIBED THE PROCESS OF CLEANING THE PAINT WITH CLAY AND BONDING IT WITH SEALANT FOR AN IMPERVIOUS FINISH AND EXPLAINED THE VALUE OF A SEVEN YEAR PROTECTION FOR A LEATHER INTERIOR. ROBIN WOOD JOINED DONELL SCOTT IN WORKING OUT A FINAL AGREEMENT. HE WAS VERY HELPFUL IN MAKING ARRANGEMENTS THAT ALLOWED US TIME TO MEET THE SPECIAL FINANCIAL NEEDS THAT WE HAD. More

Not just window dressing This dealership has been utterly transformed from the previous ownership into a truly customer service focused operation. The waiting lounge (with wa This dealership has been utterly transformed from the previous ownership into a truly customer service focused operation. The waiting lounge (with water and sodas, wi-fi), the shuttle service, and friendly people make it easy to drop your car off for service. However, the real mark of a quality dealership is not just how you're treated when you have money to spend, but rather how you are treated when there is an error that will cost the dealership money. Every repair shop screws up sometimes. After an unnecessarily expensive repair to my 2003 Focus I sent a complaint to the service manager, explaining why. Within the same day I received calls from the service manager and the general manager both with apologies for the excessive repairs, thanks for letting them know of the problem, assurances that the problem would be addressed, AND a refund of the repair bill. Their concern with my satisfaction was absolutely sincere as was their concern that work be done right. It takes honorable people to actually DO right, not just talk about it. I'm impressed enough to come back. More