Richmond Ford West

Shawn is a pleasure to work with. He is friendly and honest in assisting me with my search for the perfect vehicle. His helpfulness was appreciated compared to other salesmen that would be overbearing. honest in assisting me with my search for the perfect vehicle. His helpfulness was appreciated compared to other salesmen that would be overbearing. Shawn is a professional and seeks the best result for the customer. When it was determined that his dealership could not help us in our financing request, he assisted us in working with a partner dealership. This was through no fault of Shawn's, just though a lack of the dealership being able to meet our limitations. Shawn takes great pride in being a stand up guy and I would work with him again.He was patient in listening to what I was looking for and made every effort to assist us. His customer service skills are outstanding. My overall experience working with him was incredible, and he exceeded both our expectations. I would absolutely recommend working with Shawn. Thank you so so much!!! More

From the first moment, Samuel Adams approached us to introduce himself, he was pleasant, knowledgeable, courteous, and best of all "very" patient as we decided on our purchase! Kenny Williams, a real f introduce himself, he was pleasant, knowledgeable, courteous, and best of all "very" patient as we decided on our purchase! Kenny Williams, a real fun guy, worked the numbers to make our sale gratifying! Yea, Kenny! Next, we had the pleasure of meeting Joey Foust and he took us through the perks, benefits, and service package of buying our vehicle! He was sincere, kind, and very gracious! Last, but not least, Angela Willoughby helped guide us thru the financial process. She was very personable and made the actual "signing the bottom line" painless! She was a delight and very caring! Sam, then took us to our car and showed us the "how to's" of the car! Again, Sam was there to help, as he had spent his entire afternoon with us! Thanks, Sam, Kenny, Joey, Angela, and Richmond Ford! More

Everyone was very helpful and cooperative. I had a whole Everyone was very helpful and cooperative. I had a whole slew of challenges: new to the area, out of state license, recent accident/total loss, less Everyone was very helpful and cooperative. I had a whole slew of challenges: new to the area, out of state license, recent accident/total loss, less than perfect credit. Everyone I worked with did everything possible to help me, answer questions, make the experience good, a loaner/rental car incoming, etc. Ended up with a purchase of a 2014 vehicle. Went in with very different plans than how I came out. I am very happy with the end result. I would highly recommend Shawn & the team at Richmond Ford West. Well done! Thank You More

The experience at Richmond Ford West was fantastic. I picked up a used car there the other day and the representative, Mr. Samuel Adams, was very professional. It was a hassle-free experience and they ev picked up a used car there the other day and the representative, Mr. Samuel Adams, was very professional. It was a hassle-free experience and they even set up registration at the DMV for me! More

Went in for an oil change on a 2012 Ford Fusion and Chris was awesome. Turned me over to JonCarlos and Kenny to sell me a 2014 Ford Flex. Kenny and Larry helped arrange the deal and Micheal and Scott finishe was awesome. Turned me over to JonCarlos and Kenny to sell me a 2014 Ford Flex. Kenny and Larry helped arrange the deal and Micheal and Scott finished it up with explanation of services and the finance paperwork. Great team, great company. This is my 6th car with Richmond Ford. I love this dealership. They are the best! More

I had the most amazing experience buying a car at Richmond Ford West. Ben and Scott were great! They helped me every step of the way and were really funny! Buying a car from here was actually FUN! Richmond Ford West. Ben and Scott were great! They helped me every step of the way and were really funny! Buying a car from here was actually FUN! Michael serviced my car for me and gave me a nice rental to drive. I couldn't believe how well they took care of me. Ben also followed up with me to make sure everything was okay with the car and see how I liked it. Everyone at this dealership went above and beyond my expectation!!! I am definitely recommending this dealership to everyone I know! Absolutely amazing!!!!! More

This was by far the best car buying experience I have ever had. These guys go the extra mile be ensure customer satisfaction. I highly recommend this dealership to anyone in the market for a new Ford. My ever had. These guys go the extra mile be ensure customer satisfaction. I highly recommend this dealership to anyone in the market for a new Ford. My sales person was Ben Parrish, and he was fantastic. More

Shawn was an awesome sales person. He helped my find exactly what i wanted. I am returning to this dealership because of my experience with Shawn! exactly what i wanted. I am returning to this dealership because of my experience with Shawn! More

I knew the exact SUV that I wanted. The same thing that I had, just newer. I found it on the internet and called. Richmond Ford had the best price. The vehicle was exactly what I wanted. There was no sales s had, just newer. I found it on the internet and called. Richmond Ford had the best price. The vehicle was exactly what I wanted. There was no sales speech. There was not multiple trips to the Sales Manager to "see what we could do". They made it easy to do business. Their price was the best. They got me in, out, and driving my new Expedition quickly. I also appreciate that I got the best deal possible. My husband couldn't have done better. Thanks Troy. More

Came in looking at NEW Focus. Shawn remembered a CPO that was not on the lot yet. It turned out to be exactly the car we were looking for, except for smelling like it had been smoked in.(Slightly). So that was not on the lot yet. It turned out to be exactly the car we were looking for, except for smelling like it had been smoked in.(Slightly). So we are waiting on some "WE Owes" on the car... Headliner cleaning, all weather mats (That were in the car) and Cabin air filter. Assuming those get taken care of fairly soon, I would give every selection a 5. Parke and Shawn got right in there and worked us a deal on this Like New CPO, based on comps we found, which got us the car we wanted at a very reasonable price. Which meant we didn't have to settle for a lesser equiped New car, for more money. We appreciate all their efforts. More