Richmond Ford West

Everyone was super friendly and helpful! Ended up with more car than I had hoped for at a great price. Everything was quick, smooth and simple! May not normally have travelled to that side of town for a more car than I had hoped for at a great price. Everything was quick, smooth and simple! May not normally have travelled to that side of town for a vehicle, but you came highly recommended and I will make the trip the next time I am in the market for a vehicle and will recommend others take the drive too! Thanks so much! More

After being involved in a motor vehicle accident in which my 2010 Ford Edge was rear ended by a big box truck and totalled, I needed to purchase a new car. This was made all the more stressful because my hu my 2010 Ford Edge was rear ended by a big box truck and totalled, I needed to purchase a new car. This was made all the more stressful because my husband is incapacitated and was unable to go with me to make this purchase. I dealt with Shawn Kelley who was the epitome of professionalism. He understood what I wanted and that I was under a lot of stress. He answered all my questions, helped expedite the process and showed true concern for me and my situation. Shawn is to be commended and is a true asset to Richmond Ford West. I would recommend him as a salesman to anyone. In addition, I dealt with Jes Carey and Larry Wallace in negotiating a great deal, and they, too, showed concern for my situation and speeded the process along. They stated what they could and could not do but with a tone that was straightforward but not demeaning. I appreciated their help and compassion as well. Michael Timperio and Doug Williams, likewise, treated me with care and explained every step of the process. I thank all of them for their assistance and concern. They all made a very stressful situation much easier to deal with. KUDOS AND THANKS TO ALL OF THEM AND RICHMOND FORD WEST! More

The people that I worked with were all top notch. They worked hard to get me the best deal possible. Once the deal was set they explained every step to make sure that we knew all the options available to worked hard to get me the best deal possible. Once the deal was set they explained every step to make sure that we knew all the options available to us. There was no pressure. All in all it was a very pleasurable experience. You have won a customer for life. What a great team. More

Mr. Montoute was very knowledgeable and friendly. He was helpful in suggesting a car that met my desired criteria and let me take a test drive. Although I did not decide to purchase a car that day, when I a helpful in suggesting a car that met my desired criteria and let me take a test drive. Although I did not decide to purchase a car that day, when I am ready in the future I will definitely return to this location and request Mr. Montoute. More

I had a great experience at Richmond Ford West. I love my new Ford Edge and feel like I got a great vehicle. Working with Mitch was fun, easy and low pressure. He was thoughtful to my new car needs and my new Ford Edge and feel like I got a great vehicle. Working with Mitch was fun, easy and low pressure. He was thoughtful to my new car needs and showed me several options to make sure I made the perfect choice. I plan to keep my new vehicle for awhile and also got the extended Ford ESP warrantee as well. At then end of our meeting - Scott Davis told us - "Welcome to the family" and that's exactly how they made us feel. We plan to do all of our service at Richmond Ford as well - the staff is very friendly and courteous. More

Mr. Montoute has been my go to guy in terms of the car buying experience for myself, my relatives and friends for the past 5 years. And I must say that he has done an outstanding job. What I love the most buying experience for myself, my relatives and friends for the past 5 years. And I must say that he has done an outstanding job. What I love the most about going to visit Mr. Montoute is that he can speak Spanish and this has been great for my Spanish speaking family members. I would certainly recommend this dealership and Mr. Montoute for the best car buying experience in Richmond, VA. More

Great purchasing experience, Mitch was awesome to work with, would highly recommend Richmond Ford for you vehicle needs! The entire staff was friendly and very professional. with, would highly recommend Richmond Ford for you vehicle needs! The entire staff was friendly and very professional. More

I am trying to replace a Honda Element which has several great utilitarian features. I started looking for a new car a few months ago and have been to 5 or 6 different dealerships looking for the right veh great utilitarian features. I started looking for a new car a few months ago and have been to 5 or 6 different dealerships looking for the right vehicle to replace it. To date, there has been no salesperson that was as friendly, knowledge, or creative in their thinking as Shawn Kelly. If I buy Ford it will be from him. If I buy a Ford, it will be because he was so good at his job (I didn't even think I wanted a Ford until I worked with him). More

My wife and I enjoyed our experience with Richmond Ford West. Shawn and Jess were very kind and helpful in answering all of our questions. This was the first time at Richmond Ford and we will likely retu West. Shawn and Jess were very kind and helpful in answering all of our questions. This was the first time at Richmond Ford and we will likely return next time we need a car. When you go ask for Shawn Kelley. Great guy with a low pressure approach that allows you to think through yoru thoughts and knowledgeable on the products. More

My experience with the three mentioned employees of Richmond Ford West was an amazing experience. Ms. Carey, Mr. Foster, and Mr. Davis were very experienced and carried a very professional manner. Ea Richmond Ford West was an amazing experience. Ms. Carey, Mr. Foster, and Mr. Davis were very experienced and carried a very professional manner. Each of them were very understanding to my needs and did not try to "force" the purchase. I highly recommend Richmond Ford West and all of their wonderful employees. More