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Richmond Ford West
Glen Allen, VA
856 Reviews
Ron and Jeanine Kody opened Richmond Ford West in May of 2013. This new location provides us with a second store in the Richmond Market, and the added convenience in supporting our customers utilizing the route 288, 64 and 295 corridors. Located close to the Short Pump area, we are utilizing the same strong business philosophies found at the Ford and Lincoln store. We pride ourselves on providing the highest level of customer service before and after the sale.
Our monthly new owner seminar is just one example of our ongoing commitment to our customers. You can join us monthly to get reacquainted with your vehicle, answer any questions you may have, or simply visit with our technicians as they review your vehicle from the ground up!
We also believe sales gimmicks such as 'price guarantees' and 'above market trade values', mislead the consumer and do not build lasting relationships. Simply put, consumers want the best deal possible, not just the perception of a great deal! As a result, we have become the Largest Ford dealer in Central Virginia. Thank you for considering Richmond Ford, we hope you will visit us in person or online, because it does matter where you purchase. Richmond Ford... Driven By You!!
Commitment to customer service at Richmond Ford doesn't stop with your vehicle purchase. Our Richmond Ford Service Department is staffed with factory-trained technicians, ready to perform everything from regular maintenance to expert repairs. Work done quickly and correctly with excellent service is our goal with every vehicle, every time. Whether your car is the latest model or a few years old, a Ford or other brand, we can take care of it with service at competitive prices. We run specials all the time and recommend you frequently visit our Web site to learn about them.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 856 reviews
August 19, 2013
Mitch Foster went out of his way to make the purchase of our car happen. He was very accomidating and truely cared for us. This was my daughter's first car buying experience. It was very positive for her our car happen. He was very accomidating and truely cared for us. This was my daughter's first car buying experience. It was very positive for her and for me. More
by dkspiers
August 19, 2013
Mitch was very helpful. He showed us multiple vehicles. When we decided upon a vehicle we were interested in, he worked hard to get the price where we needed it to be. The experience was good. Love your When we decided upon a vehicle we were interested in, he worked hard to get the price where we needed it to be. The experience was good. Love your ride! Thanks Mitch! More
by sikesdLassie140
August 18, 2013
Troy was great. He was very informative about the vehicle and worked well with my wife to explain the complexities of the electronics in the Explorer Sport that I purchased. and worked well with my wife to explain the complexities of the electronics in the Explorer Sport that I purchased. More
by Mcdurbin
August 18, 2013
I went shopping for a new ford Focus SE at different Ford dealerships around Richmond VA and Petersburg VA area. I stopped by Richmond Ford W (Glen Allen VA) and they had the best deal by far with little to dealerships around Richmond VA and Petersburg VA area. I stopped by Richmond Ford W (Glen Allen VA) and they had the best deal by far with little to no haggle and the sales people were GREAT!!!. I dealt with Larry Wallace and Ben Parrish and they done an outstanding job. If looking for a new Ford you must stop by Richmond Ford. Glenn, Prince George ,VA More
by wilky111
Employees Worked With
Ben Parrish
August 16, 2013
The shopping experience was very pleasant. I had done initial research on which make/model I wanted before hand and knew my price range going into the dealership which helped to make the experience as sm initial research on which make/model I wanted before hand and knew my price range going into the dealership which helped to make the experience as smooth as a velour bed spread. Jason was very happy to help me find the exact car in the model I was interested in that would fit my budget. The dealership offered me a very fair price on my trade in which helped to further reduce the cost on my new ride. Doug the finance guy explained everything to me regarding the price I was paying and was able to get me a great deal on the warranty for my new car. Overall I was in the dealership for about 2 and a half hours before driving away with a brand new Ford Fusion. More
by magickrat4
July 29, 2013
The salesman is what really sold the dealership to us. The overall experience was very pleasant and easy to work with. When we do need another car, you will be the first place that we look. Thank you very The overall experience was very pleasant and easy to work with. When we do need another car, you will be the first place that we look. Thank you very much for a pleasant experience. More
by shenan
Employees Worked With
Shawn Kelley
