Rick Case Hyundai Plantation

I’m so happy be there people very nice and helpful customer service very good my salesperson the best customer service very good my salesperson the best More

I stopped into Rick Case Hyundai service department on a Saturday due to dashbord lights signaling. The advisor (Autumn Mensick) informed me that it was probably a sensor issue (related to lane indicator) Saturday due to dashbord lights signaling. The advisor (Autumn Mensick) informed me that it was probably a sensor issue (related to lane indicator) and that I should call to make an appointment. Today, August 16, 2024, I and was told that the first available date for an appointment is September 11, 2024. Unbelivable. More

Excellent service and complete and prompt answers to all my concerns clear and fast service my concerns clear and fast service More

I arrived about 10 late, for my maintenance appointment. Friendly staff, atleast 3 staff members came out to greet me. Also there was tree triming big trucks in the service area. My service advisor: Jesus Friendly staff, atleast 3 staff members came out to greet me. Also there was tree triming big trucks in the service area. My service advisor: Jesus Martinez greeted me with a smile. He had a tablet in hand walked around my car, took pictures, etc. Reason for visit: gas tank latch hard to open, hit and pull to open. The wait time was long, Jesus Martinez did give frequent updates. Overall visit: very good. More

Great service good sales people and service people. Tom Owens has always taken care of me real well. Tom Owens has always taken care of me real well. More

I traded in my lease vehicle and purchased a used car. They told me the new car went through services to make sure it is up to par. The vehicle was never serviced and I paid for the service out of my pock They told me the new car went through services to make sure it is up to par. The vehicle was never serviced and I paid for the service out of my pocket. I had to buy a new battery after 2 weeks in the new used car. Lights weren’t working. It also needed an oil change. Don’t let them lie to you about servicing their used vehicles. I have bought a couple cars from them, but this time the sales man lied about it being serviced. I’m done with this dealership. Out More

Worst service ever! Brought my car for an oil change with an appointment after 2 1/3 hours of waiting I had to ask how much more time was going to take and they just sta Brought my car for an oil change with an appointment after 2 1/3 hours of waiting I had to ask how much more time was going to take and they just started to work on my car! Said sorry we are short of staff. More

Predatory, disorganized, unethical, SCAM “dealership”! When I was moving to the USA, I saw the car I wanted at the price I wanted online. I called ahead and tried to pay $16,000 cash over the phone, so th When I was moving to the USA, I saw the car I wanted at the price I wanted online. I called ahead and tried to pay $16,000 cash over the phone, so that I could get off my ~35 hour flight with my baby and bags in tow, pick up the car, and drive off. We agreed to the price, they said it was mine, I got insurance. When I landed in the USA, I spent $200 on an Uber to the dealership with my family and luggage in tow, having been assured we would be in and out in under an hour - just to be told they made a mistake and didn’t have the vehicle I purchased after all. They can’t look up their inventory online, so they drove me around the lot for an hour only to determine they didn’t have a similar vehicle for sale under $28,000 and instead INSIST I should finance a $35,000 new vehicle (no thanks.) They were rude, pushy, and outright nasty when I didn’t cave into their pressure. Waste of $300 on Ubers to/from, waste of three hours of my time while exhausted. It is inexcusable they don’t know what inventory they have. The GM Feras refused to speak with me and never returned my calls. Ended up going to Arrigo and it was night and day, a clean honest transaction with a reputable dealership - highly recommend not bothering with Rick Case. More

Price of a car on internet $23,799. 00. Called. ME: I'd like to buy this car. CARLOS: okay. It's 23,799.00 plus $799.00. Plus taxes. Out the door. Drive to dealership. ME: I want to test 00. Called. ME: I'd like to buy this car. CARLOS: okay. It's 23,799.00 plus $799.00. Plus taxes. Out the door. Drive to dealership. ME: I want to test drive car. IRVIN: That price you were quoted was 'just to get you in here, but I'll work a deal'. Driving car. IRVIN: How about if I can get you $23,799.00 plus taxes. ME Sold. Later. IRVIN: adding $799.00 + 575.00 plus adding 2000.00 hidden in total. I leave. IRVIN: if you reconsider call me. Today car on internet $23,288.00 Called. Me: I'll take the deal now. IRVIN: My managers said no, new month. ME: But you said if i want to reconsider and I have a quote in my hand. Although you added wrong by $2000.00. IRVIN: You're right we did add wron, but my manager will only honor the addition wrong price. ME: Okay, I'll pay $23,799.00 + 799.00 + 575.00 plus taxes. IRVIN: Sorry, no, we raised the price of the car. More

Buyers beware! I purchased a certified pre-owned vehicle with 31,000 miles on December 26th. Shortly after the problems began. My vehicle that is responsible fo I purchased a certified pre-owned vehicle with 31,000 miles on December 26th. Shortly after the problems began. My vehicle that is responsible for getting my children and I around town does not reliably start. I called service on May 17th and their soonest appointment is June 6th. My car finally stopped working a few days shy of the appointment and was towed to the shop. The shop refuses to look at it until the appointment day and has advised that I need to pay nearly $300 for them to look at it. I thought I would be safe spending the extra money to purchase a certified pre owned vehicle through what I thought to be a reputable dealer. Unfortunately Hyundais pre owned program is not what you would think. Having a certified pre-owned does not ensure that your vehicle will be looked at in a timely manner. The fact that they are asking for money upfront is appalling. My vehicle has been properly maintained, it’s sad to see such an expensive paper weight in my driveway. I would not recommend Hyundai or Rick Case dealerships to anyone. They only want your money and DO NOT stand behind their product. I had heard that Hyundai had come a long way but sadly that does not seem to be the case. Beware of spending your money with Rick Case Hyundai. The customer service ends the moment you drive off of their lot. 7 months later got to replace the battery. More