Very negative experience with the finance department at - Jonny Miranda
Very negative experience with the finance department at Rick Case Hyundai Plantation
I want to share my experience during the process of purchasing and financing a vehicle at Rick Case Hyundai.
Unfortunately, my experience with the finance manager Paulo Grandez was extremely unpleasant and unprofessional. Throughout the entire process, Paulo Grandez repeatedly tried to push additional finance products that I had clearly declined from the beginning. On several occasions he attempted to condition the deal by insisting those products “had to be included” in the contract.
Because of this situation I had to review and sign three different versions of the contract, since products I had already rejected kept being added again.
The most serious issue occurred when Paulo Grandez ran my credit with four different banks without any real need, even though I had clearly stated that the financing would be done through Hyundai Motor Finance. These multiple credit inquiries directly affected my credit score, which should never have happened since the financing option was already defined.
This situation is even more frustrating considering my previous experience with the brand. I previously purchased a Hyundai Santa Fe 2024, which turned out to be defective and required a full transmission replacement. Later, I purchased a Hyundai Santa Fe 2025, which also developed transmission problems and eventually became a Lemon Law case.
Because of this entire process I was left without my vehicle for approximately 47 days, which directly affected my work and daily activities. During that time I had to accept an inferior replacement vehicle.
Despite all of this, I want to recognize two people who did act professionally.
Sales Manager Nick Tagle was one of the few individuals who showed transparency, professionalism, and respect throughout this difficult situation. From the beginning he tried to handle the problem in the most honest and transparent way possible and made a genuine effort to help manage the situation and find a solution.
I would also like to recognize sales representative Joel Beltrán, who was respectful, patient, and attentive during the entire process. If anyone decides to visit the Plantation location of Rick Case Hyundai, I recommend asking directly for Joel Beltrán, as he genuinely tries to help customers.
Even though the transaction was eventually completed, my experience was very unpleasant. The final interest rate ended up being almost twice as high as the rate I had previously secured with another financial institution, but due to the complications related to the Lemon Law case, I felt practically forced to accept it.
For all these reasons, I hope Hyundai Motor America reviews this situation and takes appropriate action regarding how Paulo Grandez handles customers, since this type of behavior damages customer trust and leaves a very negative impression of the Hyundai brand.
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