Rick Case Hyundai Plantation

The hospitality was everything, watching the commercial with Rita & family.was.my decision to make my next car with dealership. The employee great performance is unconditionally... Keep up the great work. with Rita & family.was.my decision to make my next car with dealership. The employee great performance is unconditionally... Keep up the great work. More

They gave me an okay price for my trade but I knew I would make up some of the difference in the tax savings. Or so I thought. After agreeing on the trade in they came back with adding on $3000 over th would make up some of the difference in the tax savings. Or so I thought. After agreeing on the trade in they came back with adding on $3000 over the sticker price. I was told the do this on all new cars now "Because We Can" (AKA Greed Fee). During the Finance portion of my self inflicted torture, Omar did not include my $1000 cash deposit (in addition to the Trade in), signed me up for "The Next Mile" pre-paid maintenance and let me leave without a copy of the vehicle registration. As he was racing through the page flipping, I caught that the $1000 was missing from the contract but instead of correcting his mistake, Omar just had the cashier refund me the deposit. Omar did not go over the fees and I did not catch the pre-paid maintenance plan until I went onto the My Hyundai App and discovered the amount financed was different from my paperwork. Now I am paying taxes on additional $1,344 with nothing to show for it. I left multiple messages for Omar and did not receive any call backs. My sales agent spoke to Omar and I still did not receive a call back. I went into the dealership and was treated like garbage by Donovan when I explained the situation to him. Was told to have a seat and Omar would be with me. Multiple finance people were mulling around but apparently not able to assist. After about 45 minutes, my sales agent saw me standing there and I explained things to him again and he was very apologetic. He took me over to Omar's "supervisor" and, I cant make this up, cut me off and basically scolded/mocked me for making an error in calling the "prepaid maintenance plan" an "extended warranty" and quickly dismissed me stating Omar would be able to assist me. Fortunately my sales agent was still standing there and got to witness the treatment firsthand. I finally got in to see Omar, showed him the "Next Mile" document and told him I wanted it canceled. Ended up going back to the dealership the next day due to the cancelation being completed on a form that only addresses gap insurance. Ferris explained that the gap insurance provider and the pre-paid maintenance are administered by the same company under different names (not at all confusing for a customer). Rick Case if this is how you treat your "best friends" I would hate to see how you treat strangers or people you don't like. Overall I resent making this purchase at Rick Case. I beat myself up every time I get into this car. There is no joy with it and I don't see myself holding onto it for very long. Not that it is a bad car, just the way I was treated by the dealership, the way the purchase was manipulated and feeling completely ripped off leaves me feeling regret. I should have listened to my gut and walked out the first night when I heard "Because We Can". More

Tony was very attentive and knowledgeable and was willing to answer all my questions. He hand excellent customer service skills. to answer all my questions. He hand excellent customer service skills. More

Since i met tyler and orlando i decided to never back to another dealership.stefano did my regular maintenance.they are just great A+personality great costumer service i can't go anywhere because of them another dealership.stefano did my regular maintenance.they are just great A+personality great costumer service i can't go anywhere because of them BEST BEST BEST More

Calling to make an appointment is a living NIGHTMARE. Thank God for Ernest Bynes, I found his personal number & Praise God he got me in right away. Good job Ernest. Appreciate you & what you've done. Nov Thank God for Ernest Bynes, I found his personal number & Praise God he got me in right away. Good job Ernest. Appreciate you & what you've done. Novia C. Ingraham More

Rick Case Hyundai is a fantastic car dealership. The entire buying experience was easy and the best price. The entire buying experience was easy and the best price. More

The GM, Mr Faress, was very professional, courteous & helpful . He opened his office for us & guided us get the right cars for our business! The salesmen( omari & abdekhader) were very nice and knowledg helpful . He opened his office for us & guided us get the right cars for our business! The salesmen( omari & abdekhader) were very nice and knowledgeable of what they doing. The financial manager, Mr omar was very friendly & sophisticated in what he is doing! His smile never left his face at all time we were at his office! All staff were very nice and respectful. More

Great service thanks made a great deal left very satisfied Salesman very accommodating. Worked hard to get my deal satisfied Salesman very accommodating. Worked hard to get my deal More

I serviced my vehicle at this location twice. Service adviser Stefano Vigil was extremely unprofessional. Overall the service department is dirty. Simple oil change and tire rotation takes 2,5h. Service adviser Stefano Vigil was extremely unprofessional. Overall the service department is dirty. Simple oil change and tire rotation takes 2,5h. Some of the work I requested was ignored and not discussed. Had to have a conversation with manager. I will no longer service my car at this location and I do not recommend it. More

The whole staff with the leadership of Mr. Fares and Mr Jimmy at maintenance we’re very helpful and friendly Fares and Mr Jimmy at maintenance we’re very helpful and friendly More