Rick Case Hyundai Plantation

Everyone was very helpful. Marty helped me pick out exactly the car I wanted and immediately allowed me to test drive it. All staff explained my options for the car, financing, warranties, maintenance exactly the car I wanted and immediately allowed me to test drive it. All staff explained my options for the car, financing, warranties, maintenance/service thoroughly and talked/walked through everything with me very patiently. They (Midgie) called the next day and were even able to provide me with a resource for window tinting. The car was spotless (and smelled great!) when it was delivered to me and I am enjoying driving my new car. More

We've had the worst experience with Rick Case Hyundai Plantation we've ever had with a dealer. They were very friendly until we signed the deal and after that we've gotten the worse customer service. Due Plantation we've ever had with a dealer. They were very friendly until we signed the deal and after that we've gotten the worse customer service. Due to the fact that we live out of town, documents were sent to us on the mail to be resigned and resubmitted to the bank. After the loan went through, we had to ask more than 6 times for the original copies of the executed documents/contracts and we kept receiving copies of documents signed only by the dealer (by Ted Goldberg), not by both parties. In addition, there were a few issues to be fixed in the car (it's a pre-owned certified) when we bought it. We spoke on the phone several times and even sent an email for record to the general sales manager Fares Abualown and Sales consultants Ted Goldberg and Susan Higgins several times regarding us driving down to Ft Lauderdale on a specific day to have all these problems fixed. All of them kept saying to just come down, that they will “take care of it”, that they will have a loaner ready for us and have all the issues fixed. I even called the day before and spoke with another Sales Manager (Tom) to reconfirm our appointment for Friday. He told me to come in and that they will "take care of everything" and give us a loaner. When we got there from Tampa, on the Friday we had told them we were coming (02/24/12), none of the people mentioned above were there or had even tried to make an appointment for us. Service had no knowledge of us coming nor there was a loaner. We waited there for 4 hours because they did not have a car for us, they finally decided to give us one of their used cars for sale. I had also asked Fares and Ted to have my documents ready so I could take them with me that day. Documents were not ready and Ted kept coming to me at the end of the day with re-printed copies signed by him only, hoping that I would be satisfied with that. Those were not the contracts I signed that were submitted to the bank. It is hard for me to believe that those documents might have been thrown away since they were not found. Ted was even disrespectful by telling me that I was setting myself up for failure and trying to give me Shakespeare quotes. After speaking with Fares regarding the documents, he said he was going to fedex all the documents I needed and have them at my house by Monday (2 days later). On Monday I received once again a re-printed copy with only Ted’s signature. Again, not what I needed. After emailing Fares and explaining that I was going to take this issue to corporate, he called and said he was going to send the documents himself. A few days later I received most of the documents, except for the original copy of the executed purchase agreement. I only received a Xerox copy of this document. I’m still waiting for that document until this day. At the end of the day on 02/14/12, not all the car issues were fixed, they asked us to come back another time (drive 4 hours back to Ft Lauderdale) to have the rest of the issues fixed. We did as they asked, we took the car there last Saturday (March 10th, 2012). We had previously spoken with Tom Owen and asked for a loaner as the car was getting fixed, he said there was no problem. When we arrived Tom wasn’t there and there was no loaner again. My husband had to wait two hours to be able to leave the dealer and attend his business matters. At the end of the day, we came to find out that NONE of the issues had been fixed. They said that the parts they ordered came in broken, that they needed to re-order them and that they couldn't work on the rest of the issues. The service advisor who was supposed to call my husband actually had left for the day and forgotten to call him and inform him of the situation. As we called throughout the day, they kept telling us the car was almost ready when, in fact, nothing was being done to the car. We needed the car back that day since Sunday the service department is closed and we had to drive back to Tampa. When my husband arrived to pick up the car and was ready to leave the dealer at 5 pm Saturday (when they close), the panel of the car was still dismantled, laying on the floor. My husband had to ask for it to be put together and wait even longer for that. My husband missed his 4 pm appointment by then. I tried to talk to the General Manager twice. The first time he told me he was on a call and the second time when, according to Fares, he knew we were coming, he left before we arrived. We never received a call from him to talk/resolve the issues. I've been trying to speak with a service advisor regarding the issues that need to be fixed still, nobody answers the phone. We've left a couple voicemails to Tom Owen. Nobody has called us back. I have never experienced such bad customer service from the sales AND service department. It's a pity. I even contacted the area sales manager for all Rick cases in Florida, left a message but never got a call back either. Not to mention that the sales person that got the commission for this car (Susan Higgins) knew absolutely nothing about the car when we bought it. My husband knew more than her. She kept excusing herself saying she was new... She also said she was going to set the first service appointment for us. She never did. Overall, all departments and all levels of personnel at Rick Case Hyundai Plantation have shown no care or consideration for a customer. The dealer seems completely unorganized and sloppy as they keep assigning other people to do their job or simply disregard the customer’s need/concern. I have never experienced such bad customer service. I love the car, but unfortunately, the service has made me regret buying a Hyundai. We expect these issues to be resolved within a month. If the dealer fails to do so, we will file a complaint with the BBB and review the dealer on several websites so the consumer is aware of the type of service offered at Rick Case Hyundai. More

OUR SALES CONSULTANT was very nice and friendly. He took the time to answer our many questions with patience.When we had to retun the next day he took car of the car from one process to the other. I was al the time to answer our many questions with patience.When we had to retun the next day he took car of the car from one process to the other. I was also offerd a loaner to use over night and to go to work the next day. More

I think the employees were very professional and understood perfectly the client's need, they had a pretty good technical understanding about hyundai and their competitors understood perfectly the client's need, they had a pretty good technical understanding about hyundai and their competitors More

Had an over excellent experience. The staff member was very knowledgeable and very helpful. He was also very patient with both my wife and i. very knowledgeable and very helpful. He was also very patient with both my wife and i. More

I WAS HELPING MY NEIGHBOR LOOK FOR A NEW CAR, HE ASKED ME WHAT I WOULD BUY IF I WAS GOING TO BUY ONE ....I TOLD HIM I WOULD BUY A HYUNDAI SO I CALLED THE DEALERSHIP. THE PHONE WAS ANSWERED BY A SALESMAN. HI WHAT I WOULD BUY IF I WAS GOING TO BUY ONE ....I TOLD HIM I WOULD BUY A HYUNDAI SO I CALLED THE DEALERSHIP. THE PHONE WAS ANSWERED BY A SALESMAN. HIS NAME WAS CHRIS. HE GAVE ME THE INFORMATION I WANTED I ASK IF HE WANTED ME TO ASK FOR HIM ......HE SAID THAT WOULD BE NICE BUT THERE WAS OTHER GOOD SALESMEN THERE. THAT UNSELFISH ANSWER MADE ME FEEL GOOD AS I KNOW THEY ARE ON COMMISSION. I SAID WE'LL BE DOWN. WHEN I GOT THERE I ASKED FOR HIM (CHRIS).....I'M SURE GLAD I DID AS HE PUT NO PRESSURE ON MY NEIGHBOR. HE BOUGHT A NEW CAR, THEN THE CHRIS ASKED ME IF I WERE INTERESTED IN LOOKING AT A SONATA. I DRIVE A ROLLS ROYCE. HE TOOK ME FOR A RIDE THEN HE ASKED ME TO DRIVE. I WAS SO SURPRISED HOW GOOD IT DROVE, I BOUGHT IT......WHEN I PICKED UP THE CAR HE HAD DONE EVERYTHING I WANTED AND SOME EXTRA. WHEN I GOT HOME HE HAD SHOWN ME SEVERAL OF THE GENESIS SPORTS MODELS AS I ALSO HAVE AN SL500 MERCEDES BENZ FOR MY 2ND CAR. I DROVE THE GENESIS AND LIKED THE WAY IT DROVE AND THE EQUIPMENT,SO I PURCHASED IT. I STILL WAS NOT PRESSURED FROM THE SALESMAN (CHRIS) JUST FRIENDLINESS......BOTH CARS WERE BOUGHT AT THE PRICE I OFFERED. THEY TINTED THE WINDOWS AND DID AN EXCELLENT JOB......ALSO GAVE ME A CARD TO GET MY CARS WASHED AT ANY DEALERSHIP MR.CASE OWNED.IT ALSO CAME WITH THE 5YR ROAD ASSISSTANTCE, THAT WAS THE ICING ON THE CAKE. BOTH CARS WERE FILLED WITH GAS. HE ALSO EXPLAINED ALL THE FEATURES EACH CAR HAD AND HOW THEY WORKED.HE NEVER MADE ME FEEL AS IF I WAS TAKING UP HIS TIME......WOULD I RECOMMEND THIS DEALER ....YOU BET'CHA I WOULD. JIM MABRY ONE HAPPY CUSTOMER PS I'M GOING TO SELL MY ROLLS AND MY BENZ I'M 72 DON'T NEED THESE CARS. I WILL DRIVE THE NEW VEHICLES... AND WITH THE LONG WARRANT THEY PROBABLY WILL OUT LAST ME. More

I was lloking for a Genesis since a while. I tried other Dealers before but was not treated the way I was expecting. At Rick Case was welcomed and assisted since I crossed the door. Chris looked after me Dealers before but was not treated the way I was expecting. At Rick Case was welcomed and assisted since I crossed the door. Chris looked after me and made me feeling a valued customer at all the time. That's the reason why I rated this dealership this way and that's the way I hope I will find the quality of the service when I will need it. More

sales & service was exceptional ....more than "5=great" ...should be 10++ will be happy to refer business to the dealership and mike as well as steven moreno, finance manager. both very patien "5=great" ...should be 10++ will be happy to refer business to the dealership and mike as well as steven moreno, finance manager. both very patient, helpful, knowledgeable and very service oriented and NOT just focused on the sale regardless of the customer's need(s)...thank you More

I hated the car buying experience until I bought from Frankie Rodriguez. I had been taken advantage of in the past, had things unexplained properly and found out later were not true etc. Frankie took t Frankie Rodriguez. I had been taken advantage of in the past, had things unexplained properly and found out later were not true etc. Frankie took the time to make sure I understood EVERYTHING, as did Ted Goldberg. The only way I would buy another vehicle from your company is if they took care of me! I will refer customers to them when asked. Many women I know ahve felt the same as I did. When I know they are ready to buy I will tell them Frankie is their man! More

Excellent service and great attention to detail. They handled all my concerns, and answered all my questions, and also provided me with a beautiful loaner vehicle, while a complimentary window tinting wa handled all my concerns, and answered all my questions, and also provided me with a beautiful loaner vehicle, while a complimentary window tinting was performed. Thank you! More