Rick Case Hyundai Plantation

My Experience Luis made every effort to ensure that I received what I was looking for. He was also very patient and addressed all of my needs and concerns. Good j Luis made every effort to ensure that I received what I was looking for. He was also very patient and addressed all of my needs and concerns. Good job Luis! More

Great experience I have to say before visiting this location I went to several other Hyundai locations to purchase a car and unfortunately have to say I was not too pl I have to say before visiting this location I went to several other Hyundai locations to purchase a car and unfortunately have to say I was not too pleased with the customer service at the other locations. Purchasing a car can be very nerve wrecking and Abdel was so friendly and knowledgeable that I was really at ease the whole time. He was with us every step of the way, unlike the other locations, that left me sitting in limbo for at least 1 to 2 hours because they didn't know what they were doing. The best part was the Gong after my purchase! I am very happy with my Hyundai Sonata Sport and would definitely recommend Abdel to family and friends. More

BEST AUTO BUYING EXPERIENCE Jahnyi was right there to greet me at the appointed time and was uniquely qualified to tell me everything I needed to know and feel comfortable in mak Jahnyi was right there to greet me at the appointed time and was uniquely qualified to tell me everything I needed to know and feel comfortable in making my choice to purchase a brand new car. The care and consideration I experienced a week ago makes me want to shout out to the world that if you're in the market for a car, Rick Case is the place to go!!! More

Service Dept. needs HELP in customer service!! Service department needs help! Customers are not priority, its what's in for themselves. I walked in to the service dept. office, not one customer the Service department needs help! Customers are not priority, its what's in for themselves. I walked in to the service dept. office, not one customer there nor in the showroom, cannot say employees are busy, Tom a service advisor was sitting on his desk, I walked up to his desk as he was writing notes with his head downward, this person did not even look up to acknowledge me and I know he heard me coming in from the door entering the office. I stood by him, 20 seconds went by, he did not even attempt to look up just to see who walked in. Another service advisor sitting behind him just starring at me, even that person did not even acknowledged me. I walked out and proceeded to the cashier desk hopefully my car keys and paperwork was there and ready to sign out, it was. WOW, no customer service. On another hand, these people DO NOT call you call you back when you leave a message! I wish they would answer the phone to begin with just to avoid leaving a message because you will not get a return call for sure. This dealership will never get my business on my next new car purchase. Collin Lord (service manager), you need to step it up and put some heat on your service employees, customer service should be a priority! More

good and friendly service From the first phone conversation with Joel Harrison thru the final signing of the lease at the dealership everyone was helpful and friendly. I was j From the first phone conversation with Joel Harrison thru the final signing of the lease at the dealership everyone was helpful and friendly. I was just in looking at what was available at my current leases end which was no for another 3 months. More

Excellent Customer Service!! This place of business Rich Case Hyundai Plantation has the Best of Customer Service. The workers are very attentive to your requests, suggest other o This place of business Rich Case Hyundai Plantation has the Best of Customer Service. The workers are very attentive to your requests, suggest other options just as great if not in your favor. With Professional ethics they displays team work attitude all in each area of work; greet me warm as if i known them for years. I Love the choice an outcome of my purchase. Thank you Gentlemen and kind sales representative Mr Ruben Contreras. More

They tell lies to get you hooked Tell you anything you want to hear just to get your contact data, and then when you call them on the LIES they stop returning calls and emails. I gue Tell you anything you want to hear just to get your contact data, and then when you call them on the LIES they stop returning calls and emails. I guess they think that after wasting someone's valuable time, they can just not even acknowledge the person anymore and they are going to just go away. Stay away from these people. They are very dishonest. More

Excellent Everything went smoothly and they took good care of me well there’s no more that I can say about the experience I had at Rick Case everything was exce Everything went smoothly and they took good care of me well there’s no more that I can say about the experience I had at Rick Case everything was excellent More

Great Very nice and helpful people, they really work with you and give you different options. Would recommend, don’t worry about having the best credit eith Very nice and helpful people, they really work with you and give you different options. Would recommend, don’t worry about having the best credit either, they will try and work with you. More

Unethical advertising and sale technics This dealership had a car listed for sale on their website. I contacted the sales department and they said they have it and agreed to my offer, so com This dealership had a car listed for sale on their website. I contacted the sales department and they said they have it and agreed to my offer, so come in and see the sales manager. My father went to see the car and they let him test drive a different car, then told him after the fact that the car he came to see wasn't even on their lot and was sent somewhere else and tried to sell him another car with a higher price and double the miles!!!!! Even after contacting the sales manager and general manager, they don't even have the decency to respond back, apologize, or anything! False advertising and bait-and-switch tactics used heavily here. Please stay clear! More