Rick Case Kia Sunrise

Superior Sales Process and fantastic delivery Excellent experience which is primarily driven by the conduct of my Sales Consultant Quinn, who did what was possible right from the start to insure t Excellent experience which is primarily driven by the conduct of my Sales Consultant Quinn, who did what was possible right from the start to insure the hosted pricing and my trade value significantly demonstrated, a desire to earn my business. As a general rule from the internet discounted price to closing a deal, the Rick Case associates in KIA and both local Hyundai locations I visited demonstrated the most honest effort to earn my business. The others just started at a high profit deal, with the usual throw us a telethon approach designed to capture extra profit, Since I was in Sales for about 2 years and the number of new car deliveries I have witnessed, let me tell you Quinn has far and away the best delivery skills you will ever encounter. Before, after finance and again when I visited to pick up an item I left, Quinn demonstrated enthusiasm in insuring I learned the multiple tech features of the high end model Sorento SX I purchased. Quinn's combined skills plus the ability to completely manage his own deal are definite future manager skills. It us important to mention Ozzy helped tremendously with my appraisal. The internet manager David stayed with me in tracking and follow up, And my finance manager Ted, is was excellent and presented the extended coverage options fully, yet without putting immediate decision pressure on me the purchaser. Great job Quinn and all. More

New Vehicle Purchase Previously in Collision I purchased a new KIA Sorrento in 2015 from Rick Case KIA, and recently was informed that the vehicle had been in a front end collision and poorly rep I purchased a new KIA Sorrento in 2015 from Rick Case KIA, and recently was informed that the vehicle had been in a front end collision and poorly repaired before it was sold to me as new. This auto dealer sold me a $40,000 supposedly, new vehicle, that had been in a previous collision. Fraud? Now the dealer, Rick Case KIA, says they won’t honor any of my warrantee repairs because of collision I never had, and never knew about. There is no Car Fax with any information available. How many wrecked, repaired vehicles are they selling as new? Tried to go through all the correct channels to correct this issue and have gotten nowhere. The dealer has put the blame on me, called me a liar, insists I had a collision and repaired it poorly, all very disrespectfully at that. The manager of the dealership also made me an offer to trade my car in, buy a new one from them and he would send my car to auction without divulging that the vehicle was ever in a collision, as they claim. Fraud? I need help getting this message out to anyone interested in doing business with Rick Case Automotive Group. I requested a call from Rick Case or his associates and they will not return any of my calls or emails. I have spoken to Kia’s National Consumer Services at least a dozen times, and found that they are a waste of time. They have no power or influence over what Rick Case Kia does, or any other dealership. Worst experience ever dealing with a car dealership, its management and all the others involved.#rickcase; #rickcaseautomotivegroup; #www.rickcasekiasunrise.com More

Worse leasing and sales force , I would not recommend this dealership, Their practice of shopping around the credit is affecting your credit score, all around bad experience, I le I would not recommend this dealership, Their practice of shopping around the credit is affecting your credit score, all around bad experience, I left my leased car to be returned to the lease company my car sat in the parking lot for over 2 weeks , when it got to the company I was hit with more charges for wear and tear that were not there when I left it More

PLEASE READ AND MAKE YOUR OWN CONCLUSIONS: On June 6th, 2018 I entered Rick Case KIA and I was approached by Otto Aponte (Sales Consultant) and we discussed the purchase options on a 2018 Kia On June 6th, 2018 I entered Rick Case KIA and I was approached by Otto Aponte (Sales Consultant) and we discussed the purchase options on a 2018 Kia Optima, This Guy was Truly Professional and His Knowledge exceeded My Expectations (So Far Everything Was Perfect). Prior to entering the Dealership I checked My Credit Score and it was NOT Perfect (666 TWU and 671 Equifax) and then I was approached by TED GOLDBERG, Financial Manager at KIA. This Guy places a DOCUMENT and tells me that My Credit was 624 with Experian and that " The Loan will be based on the 624 score, You have Poor Credit and This Loan Will Help You Improve Your Score" at this point I told Him to check the other Credit Reports, He EMPHATICALLY said that 624 was the Highest Among the 3 Credit Agencies. I insisted and after hesitation by TED GOLBERG he returned with the other TWO and stated: "here they are". The Highest Came Back at 677 and 671. I QUESTIONED HIM ABOUT HIS MISTAKE, APPROACH AND FAILURE TO SEE THE DIFFERENCE AND LIKE MAGIC HE SIMPLY DISAPPEARED. This TED GOLDBERG is a CON and Most Likely The Practice is ENDORSED by Management at The Highest Levels at Rick Case. BE EXTRA CAREFUL DEALING WITH RICK CASE. Thank You Otto Aponte for your Professionalism but I will not buy from Rick Case Again... More

New Car Purchase Undisclosed Previous Collision. 6-7-18 I purchased a new KIA Sorrento in 2015 from Rick Case KIA, and I was recently informed (about 3-4 weeks ago) that the vehicle had been in a 6-7-18 I purchased a new KIA Sorrento in 2015 from Rick Case KIA, and I was recently informed (about 3-4 weeks ago) that the vehicle had been in a front end collision and poorly repaired before it was sold to me as new. This auto dealer, Rick Case KIA, sold me a new vehicle, that had been in a previous collision, and did not disclose this upon the sale. Fraud? Now the dealer, Rick Case KIA, says they won’t honor any of my warranted repairs because of the collision I had nothing to do with, and never knew about. The question being, how many wrecked, repaired vehicles are they selling as new? Tried to go through all the correct channels to correct this issue and have gotten nowhere. Tried to talk to the Rick Case KIA manager, told me I was a liar. I tried to talk to Rick Case’s assistant, she refused to respond. I tried to contact Rick Case directly, no response. I tried to get KIA Customer Affairs involved in California to help, they accomplished nothing. The dealer has put the blame on me, very disrespectfully at that. Basically the manager of Rick Case KIA called me a liar. The manager of the dealership also made me an offer to trade my car in, let me buy a new one from them, and he would send my car to auction without divulging that the vehicle was ever in a collision. Fraud? I need help getting this message out to anyone interested in doing business with Rick Case Automotive Group. Don’t! Frauds! Selling damaged vehicle as new, and calling what could have been a long time client, a liar. Rick Case or his lead associates will not return any of my calls or emails. Worst experience ever dealing with a car dealership, its management and all the others involved. More

Excellent customer services Happy with the car I purchased. The services was excellent, the options to buy the car very useful, the quality of the cars optima and time for close Happy with the car I purchased. The services was excellent, the options to buy the car very useful, the quality of the cars optima and time for close the purchased excellent More

Horrible customer service and fraudulent conduct from sales The most horrible dealership I've ever been to..not only do the lie and conduct fraudulent business ....they have incompetent people working there...A The most horrible dealership I've ever been to..not only do the lie and conduct fraudulent business ....they have incompetent people working there...Anwar (Andy) Taylor was my sales person and he coached me on how to lie to get financing..I have that recorded!! I ended up paying for my vehicle after 7 hours of severe pressure.... I left only to earn I bought a inferior car with issues.. I called the next day and briefly spoke to Andy .. He said Ill call you right back !! Its now been 7 hours never heard from him..this place sucks they are liars and theives But Karma wi)l get them and so will the State Attorney for fraud..??Buyers Beware More

Pleasant experience. Andy Taylor (Sales Rep); Anthony Larson (Sales Manager) and Jamal (Financing) very professional, a pleasure to deal with! I would recommend anyone to Andy Taylor (Sales Rep); Anthony Larson (Sales Manager) and Jamal (Financing) very professional, a pleasure to deal with! I would recommend anyone to see and deal with them. More

Horrible customer service Went to see a car I had inquired about in the morning to test drive, was assured it was there. It was not, it had just been taken for inspection and w Went to see a car I had inquired about in the morning to test drive, was assured it was there. It was not, it had just been taken for inspection and would be back Monday. No one called me to follow-up. I called Tuesday to check the status and the dealer thought it had arrived Monday, grr, but would call me back in ten minutes to confirm, and I never got called back. Useless. More

Do not honor offered prices. Beware of their offers. I exchanged at least 15 emails with details on a deal. No info was left out and, as with any other dealership, they wanted m Beware of their offers. I exchanged at least 15 emails with details on a deal. No info was left out and, as with any other dealership, they wanted me to come in. Once we reached an agreement I went to the store and to my surprise the deal I had in writing was simply not honored. They asked me for an additional $1,300 upfront. Not honest and not even an attempt to explain. Very poor customer service. More