Rick Case Maserati

Had a service appt and wait time upon arrival was minimal. Kevin noted the issues and said they would provide transportation back to our residence and back to the dealership when the work was complet minimal. Kevin noted the issues and said they would provide transportation back to our residence and back to the dealership when the work was completed and that was exceptional. He did call later and stated work required and that the car would be done the following day and that did happen and was great. One item that I had was to reset the service wrench icon to make it disappear but was told that could not be done as the service was not done there and they did not want to be held responsible. I understood that but wish they would have considered a waiver of responsibility on my part to do this. I will address this issue at my next service as I did not want to obtain another oil change after six months. So the service wrench icon will remain for now but always hoped that Maserati would go above and beyond to to service their customers. More

They scam you. Any clients that go, go with caution. Review papers before signing since they fraud you. Check the papers!! There were hidden fees I was never told a Any clients that go, go with caution. Review papers before signing since they fraud you. Check the papers!! There were hidden fees I was never told about. Very upset. More

Best Salesman Ever! I could not be more pleased with Rick Case Maserati above all the other Maserati dealerships I have ever visited! I had the pleasure of working with K I could not be more pleased with Rick Case Maserati above all the other Maserati dealerships I have ever visited! I had the pleasure of working with Karl Dillett II when I was shopping for a new 2019 model and by far, he was the best sales person I have yet to come across. I found Karl to be so kind, patient, attentive to each and every detail, thorough in explaining every new feature, honest, transparent, hard working, and very enthusiastic about the Maserati brand! After I had had some negative experiences at other Maserati dealerships, it was because of Karl that my faith was renewed in Maserati and their staff/team. I wish they could all be like Karl! I can only say that I will be recommending others to Rick Case Maserati and specifically to Karl! He is the best! He deserves more than 5 stars!! More

SO HAPPY! Last week I bought a Maserati at Rick Case Maserati and it was the absolute best experience. I just adored JOSE, he was amazing and if you have a chan Last week I bought a Maserati at Rick Case Maserati and it was the absolute best experience. I just adored JOSE, he was amazing and if you have a chance to go in and meet him tell him I recommended him. Truly an awesome guy and fun to test drive cars with. We started on the Alfa Romeo side, I just popped in for a test drive, and I ended up trading in my car and leaving with a Maserati. Gave me a trade in offer I couldn't refuse. Thanks so much Jose, the entire process was smooth and you were a joy to work with my friend. And you know I am LOVING driving this car! THANK YOU! :) More

Car incomplete treated unfair When I made the appointment a month prior I was told that I need to do a reservation to have a loaner car. So I did as told did the reservation came When I made the appointment a month prior I was told that I need to do a reservation to have a loaner car. So I did as told did the reservation came in at 800am to pick the car up and drop mine off needed up waiting 3 hours. Didn’t complain nor give any issues I was reassured that all of my issues would be completed. I go to pick the car up today first I Get there and I advised the agent I wanted an oil change that wasn’t done 2. I go to check the paper work the work isn’t complete 3 when I spoke to the managers they told me the part would take 7 days (so in my head why am I picking a car up that I was told was complete and it’s not ) I have never been treated so bad I don’t know if it’s becaus of age sex or gender or maybe finances. Because I was very offended when I spoke to the manager about the oil change and the work not being completed his concern was not the customer but the loaner vehicle and that’s not good customer service. He then asked me after the discussion last week I was told the price when I originally wanted the oil changed. Also I was told did you. Buy the car from here because if you didn’t I shouldn’t of given you a loaner car which is not the case I have dealt with Bentley Mercedes and so fourth and never have I been told That because my car was bought some where else that I get a disservice. So today he says (do you know the price?) I answered of course i do I have money who would ask you a question like that if I wasn’t aware of the price I would’ve asked. So the manager goes and gets two other people and know this has turned into a group discussion which I felt I was ganged up on. I am expressing my concerns and also asked if this was your and it wasn’t complete wouldn’t you take it and I got a no from one rep but I’m not an argumentive type person so I just took my car and left. When I say I am So upset and in disbelief of what I experienced that’s an understatement. More

Excellent service I bought my car here and the service was excellent and the staff was very friendly. I love the fact that when you make a service appointment they are I bought my car here and the service was excellent and the staff was very friendly. I love the fact that when you make a service appointment they are very fast and they even send you an email for confirmation. More

Service terrible go to Fort Lauderdale Masserrti instead I bought my car at Rick case they want to sell you the car and actually do a pretty good job selling you the car as far as being professional and maki I bought my car at Rick case they want to sell you the car and actually do a pretty good job selling you the car as far as being professional and making you feel comfortable buying the Masserrti with them. Service on the other hand ,hard to deal with. If and I say the word IF you can get them by phone (be prepared to leave multiple messages and waiting days for a returned call. Than you need to make an appointment which could be as long as two weeks out. IF your lucky they will have a loaner available for you while they repair the car. (50% chance) I started using Fort Lauderdale Masserrti and I have had two amazing expierences getting my car fixed and serviced. More