Rick Case Mazda

Everyone was very helpful and courteous. One of the only dealerships they actually had cars available. No crazy dealer fees. They had a very family feel and we really enjoyed our experience. Would definitel dealerships they actually had cars available. No crazy dealer fees. They had a very family feel and we really enjoyed our experience. Would definitely buy another car from them! More

They worked in a timely manner and were very polite. They were considerate and very helpful. There were several people out that day but they still managed to complete my work in a timely manner They were considerate and very helpful. There were several people out that day but they still managed to complete my work in a timely manner More

Service department wasn’t open and ready at their stated opening time of 7:30 am. I waited over 15 minutes for someone to do intake- and didn’t leave the facility until almost 8am. I also got a email of opening time of 7:30 am. I waited over 15 minutes for someone to do intake- and didn’t leave the facility until almost 8am. I also got a email of cancellation of my service appointment one hour after picking up my already-serviced car. The right hand didn’t know what the left hand was doing. More

Low pressure sales tactic by the sales rep. No ridiculous dealer add in’s to the new car sticker price. Would recommend anyone looking for a new Mazda to stop here first. dealer add in’s to the new car sticker price. Would recommend anyone looking for a new Mazda to stop here first. More

The deal was good compared to other dealers. I had a good experience buying a car at Rick Case experience buying a car at Rick Case More

We purchased a used Mazda from Rick Case Mazda in Duluth, GA on 6/25/2021 and did not receive title and tags until 12/17/2021. Although the salesman was very nice, the staff clearly does not know what they GA on 6/25/2021 and did not receive title and tags until 12/17/2021. Although the salesman was very nice, the staff clearly does not know what they are doing. We were sent off on our test drive and pulled over by a policeman a few blocks down the road for not having a tag on the car. We told him we were test driving the car from Rick Case Mazda and he responded with “this happens all the time”. But, he proceeded to request proof of our story. All we had was a printout of the car ad that matched the car we were driving, but not sure what we would have shown him otherwise, as the dealership didn’t provide us with anything. There were several things wrong with the car (and not disclosed), but we decided what we were willing to pay for it and the dealership eventually agreed to sell it for that price so we were relatively happy. They put a 45 day temporary tag on the vehicle and sent us off after I wrote a check for the entire balance due. 45 days later, I called to inquire about the status of our title/ tags. Manager Jeff told me to contact Opus to check on it because we do not live in Georgia so the transaction gets completed by a third party. He told me he would send out another temporary sticker to add another 45 days, which I eventually received after two reminder follow-up calls. I contacted Opus in mid-August and was informed that they had not received any paperwork from the dealership yet so I contacted the dealership to let them know what I was told. I called Opus again on 9/1/2021 and was told they still don’t have the paperwork from the dealership. Opus received the paperwork from the dealership on 9/24/2021 and I finally received title and tags on 12/17/2021. Georgia law requires that the transfer gets processed within 30 days. I was forced to drive a car around without proper tags for 3 months. I believe that I was sold a car that the dealership didn’t own, which I’m pretty sure is illegal. I would recommend that if you purchase a car from them, demand to see the title to confirm they have rights to sell it, make sure they put a dealer plate on the car before your test drive, and don’t even bother to go to this dealership if you don’t live in Georgia. It is not a consumer’s job to be making phone calls to chase down the status of title transfer paperwork. More

Great service. We were well informed about everything, before, during, and after we bought the car before, during, and after we bought the car More

Concierge service for oil change is great. People are very nice and professional. Great dealership! very nice and professional. Great dealership! More