Rick Case Mazda
Duluth, GA
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Gerard Kimble made my car shopping experience seamless, easy, and stress-free. He listened to what I wanted as far as features and found the perfect Mazda CX 5 for me. easy, and stress-free. He listened to what I wanted as far as features and found the perfect Mazda CX 5 for me. More
The new hired people in the service didn’t make me feel as if i was home. I’been coming to this location since 2014. I always felt welcome. This last visit I felt like a stranger. I felt pushed Into doing as if i was home. I’been coming to this location since 2014. I always felt welcome. This last visit I felt like a stranger. I felt pushed Into doing extra services that I did not need on my car. More
Very helpful when I back to do annual check up. I have family emergency and lost my mom earlier and Christopher helped me to find a reasonable deal . family emergency and lost my mom earlier and Christopher helped me to find a reasonable deal . More
Terrible service and even worse follow through. Original booking made online was never in the system when I showed up. Made another appointment in person where I was never given an estimate, electronics in booking made online was never in the system when I showed up. Made another appointment in person where I was never given an estimate, electronics in car not plugged back in, car rinsed even though I said no, service garage smelled like a casino with smoke, service manager has yet to give me line item understandings of bill, when I call it always goes to a full voicemail and never answered, I have left several emails instructing on my questions as well as time to call and this has never been fulfilled. More
Service Advisor was very nice & pleasant to talk to. Advisors from previous visits are no longer there which seemed a little surprising. Disappointed that the service video is no longer offered. When Advisors from previous visits are no longer there which seemed a little surprising. Disappointed that the service video is no longer offered. When my car was completed I was handed a carbon copy check off sheet and no one explained to me what it was. I looked it over and had to ask questions regarding comments and service codes on the sheet that I am not familiar with. This must be something new because it was the first time I have ever seen one. More