Rick Case Mazda

Pleasure working with Juan from Rick Case Mazda on purchasing a 2018 Elantra. Hassle free and courteous and did not feel like a high pressure sale. Good work. purchasing a 2018 Elantra. Hassle free and courteous and did not feel like a high pressure sale. Good work. More

A big concern when we bought our CX-9 was that the tire pressure warning light was on. After filling the tire were assured that this would go off. After a week of this staying on we noticed a tire was low. pressure warning light was on. After filling the tire were assured that this would go off. After a week of this staying on we noticed a tire was low. After filling it the light immediately went off, with it returning the next day. We then went to a tire place and found we were sold a vehicle with a nail in the tire. Not good. Other than that love the vehicle. More

Great service. They went out if their way to work with us even though we were late arriving. Would highly recommend bthe people at Rick Case. even though we were late arriving. Would highly recommend bthe people at Rick Case. More

Best experience I have ever had buying a car. Everyone I dealt with was friendly and professional. Thank you to everyone at Rick Case Mazda, love my car. dealt with was friendly and professional. Thank you to everyone at Rick Case Mazda, love my car. More

AVOID AT ALL COSTS.I can’t figure out if it’s stupidity AVOID AT ALL COSTS. I can’t figure out if it’s stupidity and disorganization, or a scam that is causing the atrocious customer service. Short ve AVOID AT ALL COSTS. I can’t figure out if it’s stupidity and disorganization, or a scam that is causing the atrocious customer service. Short version: I was sold a car with defective parts and Rick Case Mazda refuses to fix it. The service manager, Chris Wells, is rude, sarcastic, and dismissive. There is extreme disorganization and lack of communication between departments and employees within the dealership. Their inability to provide adequate customer service is continuing to cost me a still undetermined amount of time, energy, and money. Long version: I bought a certified, pre-owned car from Rick Case Mazda a year and a half ago. Eight months ago I had to have the brakes and rotors replaced. Three months later, there was scraping on the driver’s side rear wheel; the brakes and rotors were destroyed. I took it to RC for service. When I called to make the appointment, Chris Wells, Service Manager, answered the phone. He asked me what the problem was and essentially “diagnosed it” over the phone, telling me that he “sees the all the time” and the problem was that I took the vehicle to an outside mechanic. He barely let me get a word in. I still brought the vehicle in, and after looking at it (apparently), Chris called and told me that my mechanic didn’t put the vehicle into service mode when fixing it and that I needed to pay them $700 to replace the brakes and rotors again. I told him no thanks, I will take the car back to my mechanic. Chris’ sarcastic response was “you really want to take your vehicle back to that place?” Yes, I do. If he made a mistake fixing it, then I want him to make it right. I took the vehicle back to my mechanic, who explained that it was defective calipers (and that if he didn’t put the vehicle into service mode, why would only one wheel be the problem). He did a significant amount of research and sent me the bulletin of the defective part. He even replaced the brakes and rotors again at no charge, but explained that they were going to wear down sooner than later because that wasn’t the issue at hand. Fast forward three months and less than 2,000 miles on the car later, and the same issue began to occur. Having had a less than positive experience with Rick Case the first time, I brought the vehicle to another Mazda dealership. At this dealership, I was met with respectful employees who listened to the issue and agreed with the problem, however, I would be charged for the work with them because I didn’t purchase my vehicle there. So I gave Rick Case another shot. I called and once again, Chris Wells answered. In what his apparently his usual fashion, he spoke over me, told me what the problem was, and when I explained that I was trying to get this resolved without having to involve an attorney, he said “you can do that” and hung up on me. I immediately called back and asked to speak with the GM, Jeff Edge, who returned my call within minutes. I explained the issue to Jeff and he asked if I’d like to bring in the car again. I said yes, but I will have zero interaction with Chris Wells, and he is not to touch my vehicle. When I brought in the vehicle, I was directed by Avery, Sales Manager, back to the service department, where Chris Wells was working. I explained to him that I will not work with Chris and Avery ran interference. I provided Avery with a printed screenshot of the text messages with my mechanic, which clearly outline what the issue with the vehicle is, including the detailed bulletin. The next day, I received a text message with a video of the shop foreman, Brent, checking the calipers with the vehicle in park. He stated there was nothing wrong with the vehicle. I responded asking how the driving test went and he said he did not initiate one. I requested that he do so. The morning after, I received a text that the driving test also revealed there is no issue. I spoke with Jeff Edge, GM, on the phone and he told me there is nothing wrong with my car and that if my mechanic can’t do the work on the vehicle then of course he’s going to say it’s a defect. I asked him if he read the text messages with my mechanic that I printed and provided and he said “no, I didn’t know about it.” He also mentioned that Chris Wells was facilitating the information between service and the GM, despite multiple requests that Chris not be involved. He told me that I can take my car elsewhere. The phone call ended with him saying they’ve done all the work they can and he can connect me with their corporate legal team. More

Jonathon fortune was amazing!. This was my first new car purchase ever!. Everyone in this dealership was top notch professional. Everyone worked as a team!. I will definitely recommend this dealership to my purchase ever!. Everyone in this dealership was top notch professional. Everyone worked as a team!. I will definitely recommend this dealership to my friends & family. Thanks Mazda! More

Jonathan Fortune was my salesperson, he was absolutely wonderful and professional. This dealership and everyone involved in dealing with were awesome! Great customer service and they did whatever it took wonderful and professional. This dealership and everyone involved in dealing with were awesome! Great customer service and they did whatever it took to make it right for this customer! 👏 I'm a very satisfied and happy customer 😊 More

Good service, friendly and not much delays while buying a new car. Explained to my daughter how to use various safety features on the new car. new car. Explained to my daughter how to use various safety features on the new car. More

Highly satisfied with Rick Case Mazda after having a not so enjoyable experience from another Mazda dealer. Highly recommended! Absolutely loving my Mazda CX-5! so enjoyable experience from another Mazda dealer. Highly recommended! Absolutely loving my Mazda CX-5! More

Christian and Alan were great to work with. They really took their time to make sure I got the best lease terms possible. Thank you! took their time to make sure I got the best lease terms possible. Thank you! More