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Rick Hendrick BMW

Charleston, SC

4.9
1,346 Reviews

1518 Savannah Highway

Charleston, SC

29407

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Showing 1,346 reviews

August 02, 2025

My first experience with Hendricks Service. Everything was great. We were in and out within an hour and a half. More

by Janetclenoble
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Barnes
August 01, 2025

Professional handling of my visit. I was handled quickly and professionally. BMW Guru was especially helpful More

by kris.reinecke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The BMW Guru , Chad Tinti
August 01, 2025

Excellent service - on time, fast, and very thorough. By far, the most exceptional car dealership I have dealt with in many years. A very high quality experience overall. More

by ReeseJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Tinti
August 01, 2025

Nicole always is an absolute pleasure to work with and has been for the past 7 years. Her and the team have always worked hard to get me squared away. More

by Matthew.mac335
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The loaner vehicle operator unfortunately I do not remember a name., Nicole Floegel
July 31, 2025

All my experience has been on the service side as I just moved to the area. That said, Alli and the service team have been fantastic! More

by Tmdyer711
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alli Mattison
Aug 01, 2025 -

Rick Hendrick BMW responded

Hi Tmdyer711, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

July 31, 2025

The dealership was wonderful to work with. Jeff, the sales manager was very engaged and helpful during the process. He was a tremendous help in getting my lexus traded in. Theresa, my sales r More

by stacy.soler
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew in the finance dept, Teresa Troutman
Aug 01, 2025 -

Rick Hendrick BMW responded

Stacy.soler, we really appreciate your feedback! We're so glad that we were able to go above and beyond your expectations! We do hope we can be of assistance in the future. Take care!

July 31, 2025

Alli was so nice and I am really grateful they addressed the issues I had had with my 2013 BMW 328i since the initial repair in March. Thank you all!!! More

by runtied
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alli Mattison
Aug 01, 2025 -

Rick Hendrick BMW responded

Hi Runtied, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

July 30, 2025

It was a truly painless experience start to finish. Tristan and Adam were exemplary salesmen who really listened to the things my wife was looking for in a car, and then found the precise vehicle to m More

by sean
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keaton Adams, Adam Ballou, Tristan Potter
Aug 01, 2025 -

Rick Hendrick BMW responded

Sean, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Rick Hendrick BMW. Please don't hesitate to reach out if there's anything additional we can do for you. Have an amazing day!

July 29, 2025

Rick Hendrick's service department is second to none. Keith, my service supervisor is very good at helping me get in and out and always does a safety assessment of the car and tires and fluids. I am ve More

by nvonesh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Giacobe, Maxwell Hardin
Jul 30, 2025 -

Rick Hendrick BMW responded

Nvonesh, we're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out if there's anything additional we can do for you. Have an amazing day!

July 28, 2025

Getting ready to return home after a wonderful vacation in SC. ENGINE LIGHT CAME ON! Called BMW and Keith Giacobe fit me in, order parts and made a stressful time a very manageable one. Appreciate his time More

by bboria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Giacobe
Jul 30, 2025 -

Rick Hendrick BMW responded

Hi Bboria! We're so happy we were able to help you out! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

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