Rick Hendrick BMW

Dealership was very clean. My service advisor Nicole was friendly and very knowledgeable. Waiting area was comfortable with snacks and drinks. Was able to get service done on a My service advisor Nicole was friendly and very knowledgeable. Waiting area was comfortable with snacks and drinks. Was able to get service done on a day and time that was convenient for me. More

Always outstanding customer service with Rick Hendrick Service Department, it never matters if I need a question answered over the phone or have an appointment for maintenance - they always go the extra m Service Department, it never matters if I need a question answered over the phone or have an appointment for maintenance - they always go the extra mile. More

Nicole Floegel and the Service Department are extremely helpful and knowledgable. They make things work for the customer and Nicole in particular goes above and beyond every time. helpful and knowledgable. They make things work for the customer and Nicole in particular goes above and beyond every time. More

I just finished up at Hendricks BMW with buying my 2026 X3 from Mike Paschos. I must say that in my 40 years of buying vehicles this was white glove and first class! From the moment I walked into the deale X3 from Mike Paschos. I must say that in my 40 years of buying vehicles this was white glove and first class! From the moment I walked into the dealership until I drove it off the lot it was a professional knowledgeable and no pressure experience. Mike was so friendly and sincere it was a pleasure to work with him. He made the whole experience that could be stressful actually pleasant. The whole team over there is professional and seriously nice!looking forward to working with them again! More

Excellent sales adviser for giving me what I wanted and the right price. Thank you the right price. Thank you More

Robbie Barnes in the service dealership runs a tight ship. You won’t have to worry about lack of communication. Every person I have dealt with directly at the dealership from Kevin in sales to Isn, Alli ship. You won’t have to worry about lack of communication. Every person I have dealt with directly at the dealership from Kevin in sales to Isn, Allie and Robbie in service; they always make sure you are taken care of and satisfied before allowing you to leave! More

Had a great experience with Christian. His knowledge and excitement about BMW's is top notch! Would absolutely recommend! His knowledge and excitement about BMW's is top notch! Would absolutely recommend! More

Excellent experience with the salesman and service manager. Both very knowledgeable of the M4. I have not driven it much because I am out of town but what a driving experience! manager. Both very knowledgeable of the M4. I have not driven it much because I am out of town but what a driving experience! More

I had great service from Robbie Barnes and the BMW team. Took care of my car quickly and had it cleaned and ready to go. Took care of my car quickly and had it cleaned and ready to go. More

I have bought 6 cars from this dealership but have sworn off of them because of two terrible service encounters. The work is always competently done but communicating with the service department is impossib off of them because of two terrible service encounters. The work is always competently done but communicating with the service department is impossible. If your service advisor is off there is essentially no way of getting information about status of car repair. On two separate occassions I have been unable to get confirmation on completion of work or status for an entire work day. Four unanswered messages and finally a call to a remote customers service rep (good luck finding her number) finally confirmed completion of work promised in the morning at 5pm. This was not the fault of the advisor but of the automated call router. The happened a year ago and discussions with the service manager acknowledged the problem. This time, I explained to the service manager that I am a surgeon. If I had operated on his wife and he called me four times because she was having problems, would find the explanation that I was "off" adequate. My answering service knows when I'm off and who is taking my calls. His response was a sheepish,"I'm sorry." Mine was no more Hendricks BMW. More