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Rick Hendrick BMW

Charleston, SC

Overview
Reviews
Vehicles
4.9
1,463 Reviews
Call Dealership (855) 420-1133
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1518 Savannah Highway

Charleston, SC

29407

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Showing 1,463 reviews

April 27, 2026

I received the runaround over the phone so I went to the dealership and the people in the Service Department could not have been better. They had the required parts and my new (1,000 miles) BMW X5 was repa More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Lee
Report | Print
April 27, 2026

Always a very satisfying and rewarding experience. Best luxury brand representative by far! Class, service and quality. More

by tony.j.thomas
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Heater
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April 24, 2026

Very professional and quite knowledgeable. I use Hendricks exclusively for repair service without question. They are consistent and explain the problem and there recommended solutions. More

by Alfato135
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Lee
Report | Print
Apr 27, 2026 -

Rick Hendrick BMW responded

Thank you for your loyalty and for sharing your experience! We’re glad to hear our team continues to provide professional, knowledgeable, and consistent service—it means a lot that you trust us exclusively with your vehicle. We appreciate you choosing Rick Hendrick BMW and look forward to taking care of you again next time! 🚗

April 21, 2026

Very organized and well run operation. Friendly and efficient staff. Good facility and waiting area for customers who wait while cars are serviced. More

by Valmyers54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Barnes
Report | Print
Apr 24, 2026 -

Rick Hendrick BMW responded

Thank you for the wonderful feedback! We take great pride in providing an organized, efficient experience from the moment you arrive, and it means a lot to know that came through during your visit. We look forward to welcoming you back to Rick Hendrick BMW Charleston!

April 21, 2026

Rick Hendrick has always been my go too and they always have the best service! I’ve never had a single complaint. More

by Andrew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Floegel, Maxwell Hardin
Report | Print
Apr 24, 2026 -

Rick Hendrick BMW responded

That means the world to us, Andrew! Being your go-to is something we never take for granted, and we are thrilled to have earned that trust through every visit. Thank you for the kind words and for your continued loyalty to Rick Hendrick BMW Charleston. We look forward to many more great experiences together!

April 18, 2026

I brought my 2024 X3 in for a new tire. While replacing the tire they serviced the car and noticed the transmission had a leak. Came back a week later and they decided a new transmission wa More

by CarlG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Giacobe
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Apr 24, 2026 -

Rick Hendrick BMW responded

CarlG, this is exactly the kind of thorough, attentive service we pride ourselves on at Rick Hendrick BMW Charleston! What started as a tire visit turned into a full transmission replacement and a dent repair, all handled seamlessly and under warranty. Keith Giacobe and the team went above and beyond to make sure your X3 came back better than ever. Thank you for your patience through the process and for sharing such a detailed and kind review. We look forward to taking care of you and your X3 for many miles ahead!

April 17, 2026

Daniel great to work with. .Will purchase our next car from Hendrick due to his handling of our service More

by winpkg78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Lee
Report | Print
Apr 24, 2026 -

Rick Hendrick BMW responded

That is the highest compliment, earning your next purchase through outstanding service! Daniel clearly made a lasting impression and we are so glad he took such great care of you. Thank you for the kind words and for choosing Rick Hendrick BMW Charleston. We look forward to working with you again soon!

April 16, 2026

Very helpful, knowledgeable staff. Easy to work with. I only have my BMW serviced at Rick Hendrick BMW. More

by cindycathcart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Barnes
Report | Print
Apr 20, 2026 -

Rick Hendrick BMW responded

Cindy, thank you for the kind words about Rick Hendrick BMW Charleston! Helpful, knowledgeable, and easy to work with is exactly the standard we hold ourselves to. We are proud to be your trusted service home and look forward to taking care of you every time!

April 16, 2026

Rick Hendrick BMW makes sales and service smooth and convenient. At my first service for my newest BMW, Daniel Lee took great care of me and had me out of my appointment before scheduled. Communication More

by hollymparker1310
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Lee
Report | Print
Apr 20, 2026 -

Rick Hendrick BMW responded

Holly, thank you for this wonderful review of Rick Hendrick BMW Charleston! We are so glad Daniel delivered a seamless first service experience and had you out ahead of schedule. Clear communication and efficient service are exactly what every BMW owner deserves. We look forward to taking great care of you and your BMW for many visits to come!

April 16, 2026

The Rick Hendricks BMW was everything that you would want a BMW dealership to be. The staff treated us with respect and kindness all throughout the buying process especially Mike Paschos. More

by Zachary Willis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trae Glidewell, Mike Paschos
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Apr 20, 2026 -

Rick Hendrick BMW responded

Zachary, that is exactly what we aim to be! Thank you for choosing Rick Hendrick BMW Charleston and for taking the time to share your experience. Mike and the entire team will be so glad to hear that the buying process felt respectful and welcoming from start to finish. We look forward to seeing you again!

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