My husband & I went to look at a SUV for sale the Rick Hendrick BMW dealership. We met with salesman Brandon Jamison. We were told the price was so low on the car (dropped $5,000 from original asking price) due to the fact that it had been on the lot for 90 days & that they “like to move cars along." We test drove the car & then discussed buying options with Brandon. He gave us options to put a deposit down which would give us a night to think about the decision. Upon saying we wanted to leave a deposit, Brandon went to check on that. While he was gone, another salesman came into his office to tell us another customer had shown up & was interested in the car & another one was on the phone wanting it. Brandon came back & said because of “other interested people,” his boss wanted us to not leave a deposit, but commit to buy the car. We made the decision to purchase the SUV. Since my husband & I had driven separately, there was no way for us to get the SUV home with us that evening. They offered to drive it to us that night after cleaning it but “couldn’t work it out.” We gave permission for the SUV to be delivered the next morning. On Wednesday at 10am, as Brandon was dropping the car off, I noticed a crack in the passenger’s side windshield that had been covered up at the dealership by the for sale/information papers. I immediately asked Brandon about the crack, to which he denied any knowledge of the crack, saying “it could have happened on the way over” (but he drove the car over & would have heard it happen). He told me he would return to the dealership, talk to his boss, & be in touch. He called later & informed me that his manager, Strom Altman, had known about the crack & chosen to not disclose the information, even though there was NO way for us to see the crack as it was hidden by the for sale papers on the front passenger’s side windshield. He said Rick Hendrick BMW would do nothing to fix the windshield, but we could return the car. I asked how I could trust they were not hiding other things. Brandon was defensive & said the car was priced low because of the crack (although he told us earlier it was priced low because it had been on the lot 90 days). I asked Brandon to send me the 34-point inspection they completed on the car. He said he would text me a picture when we hung up. One hour later, I still had not received the requested paper work. I texted Brandon, who then did send me a picture of a piece of paperwork, but not the requested one. I immediately texted back to which he never replied. Wednesday evening, we called Brandon from my cell phone, & my husband’s cell & left messages. He never returned our calls. Thursday morning, my husband went to drive the SUV, BUT it would not start! I texted Brandon at 11:14am for the inspection report so that we could better make a decision if we wanted to keep this car or not. We had written a check for it that was due to clear on Friday. He never responded. Thursday afternoon after work, my husband jump started the car & took it to a Pepboy's to have the battery checked. The Pepboy's employees who work with batteries informed my husband that the battery was over its lifespan & needed to be replaced. After leaving Pepboy's, my husband called Brandon & said he would like a copy of the 34-point inspection. Brandon said he was off work, but could get it to us on Friday. My husband told Brandon that he was near the dealership & would go by & get it from another employee. Twenty minutes later, my husband shows up at the dealership & finds Brandon who said he had "just arrived" & could give him the 34-point inspection. My husband confronted him about the battery, & Brandon offered no help. After looking at the 34-point inspection, all other checkpoints seemed to be okay, therefore we decided to keep the car, but we are over-all very disappointed with the process of buying from Rick Hendrick Pre-owned cars due to lack of response of employees, dishonesty & deceitfulness of employees, & lack of willingness to help customers or correct errors on their end.