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Rick Hendrick BMW

Charleston, SC

4.8
1,255 Reviews

1518 Savannah Highway

Charleston, SC

29407

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Showing 1,255 reviews

July 10, 2020

Excellent Sara Robinson and Chris Wilson did great Sara upfront as adviser and excellent video by Chris Wilson Price Sara gave me was good and the video Chris More

by foxcollc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sara Robinson, Chris Wilson
Jul 12, 2020 -

Rick Hendrick BMW responded

We are so happy you found Sara, Chris, and our team to be so helpful! We are so happy you found the new video system to be helpful! Please let us know if we can be of any further assistance. Have an amazing weekend!

July 10, 2020

I have leased several BNW’s from RH BMW, as has my son. Our loyalty to the dealership is because of one service advisor: Dustin Johnson who is highly organized, knowledgeable about what needs attention More

by Ursula Cossel
Recommend Dealer
Yes
Employees Worked With
Dustin Johnson
Jul 12, 2020 -

Rick Hendrick BMW responded

Many of Dustin's clients feel the same way. Thank you for sharing what makes you loyal to BMW and to Rick Hendrick BMW. We love having you as part of the Hendrick Family. Thanks again and have an amazing weekend!

July 08, 2020

Hendricks BMW service always always goes beyond and above just service. Sara was wonderful to work. Keeping me informed and even going ahead to check on next service due and had it performed in advance so I More

by Mwalterdog
Recommend Dealer
Yes
Employees Worked With
Sara
Jul 10, 2020 -

Rick Hendrick BMW responded

We appreciate your positive review of your recent experience with Sara and our BMW Team! It's great that we could look ahead and be proactive with your services. Thanks so much for leaving this great rating. Please let us know how we may be of any assistance in the future. We look forward to your next visit! Take care and have a wonderful day!

July 08, 2020

Andrew Luchka was great to work with. Not high pressure sales. Very responsive. Service oriented. I made an appointment prior to visiting and was met immediately upon my arrival. Masks worn by all staff. More

by Wendy Ando
Recommend Dealer
Yes
Employees Worked With
Andrew Luchka
Jul 10, 2020 -

Rick Hendrick BMW responded

Wendy, thank you so much for sharing your recent sales experience with Andrew Lucka and our BMW Sales Team. We are doing everything we can to ensure the comfort level of our clients and staff as we work through these times. Thanks for giving us the opportunity to be of service to you. Let us know when we may assist in the future. Have a wonderful day!

July 03, 2020

Five-Star Ultimate Service Experience Folks in Service Department were great (thanks Nicole). Technician sent me VIDEO (!) of (#1) what he did to find the problem, (#2) what the problem More

by bateswi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicole, Tech (maybe Matt?)
Jul 03, 2020 -

Rick Hendrick BMW responded

Wow! Thanks so much! Our BMW Technicians have been really loving the new video tool! It helps our Service Advisors explain trouble spots and potential issues to our clients. We are so happy it blew you away! We truly appreciate your feedback and your willingness to share your experience. Please let us know if we can assist in any other way. Have a very safe and happy holiday weekend!

July 02, 2020

New car purchase All of the representatives were very professional and knowledgeable - definitely would recommend this dealership to others. I found everyone very cap More

by doug.dickers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terresa Troutman, Robert and Jerry
Jul 03, 2020 -

Rick Hendrick BMW responded

Doug.dickers, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Rick Hendrick BMW. Teresa, Jerry, and our entire BMW team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! We hope you have a fabulous 4th of July weekend!

July 01, 2020

Dealership Seth McNeil made my car buying experience. Patient, professional, and very accommodating. He was knowledgeable in every sense. His colleagues were gra More

by Conroyjim33
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth McNeil
Jul 02, 2020 -

Rick Hendrick BMW responded

Conroyjim33, we're happy you found Seth and our staff to be so supportive during your experience here at Rick Hendrick BMW. Please let us know if there is anything else we can do for you; we are more than happy to help! Have a wonderful day!

June 30, 2020

Dealing with Fulpieand Andrew is always a pleasure. Dealing with Fulpie and Andrew is always a pleasure. Never felt like I was a just a’Commission. Always a pleasure to visit and I love my X7. Comin More

by Mark Howell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fulpie and Andrew Robinson
Jul 02, 2020 -

Rick Hendrick BMW responded

Mark, we're glad to hear you enjoyed your visit. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. We know you will love your X7 for years to come! Have a great day!

June 26, 2020

I have always had a pleasant experience with Hendrick. However my most recent purchase of 2 vehicles (2 trade ins) was by far my best experience. Todd Taylor went above and beyond to answer all of our que More

by Ellen Frazier
Recommend Dealer
Yes
Employees Worked With
Todd Taylor
Jun 28, 2020 -

Rick Hendrick BMW responded

Thank you, Ellen, for not only giving us the opportunity to assist you with the purchase of not only one, but two cars! We welcome you to the Hendrick Family and love to hear that Todd and the BMW Team have helped to make you a Rick Hendrick BMW customer for life! We look forward to seeing you soon. Have a wonderful day!

June 26, 2020

My wife and I really enjoyed our experience. My wife was happy at how little time we spent there. Everyone was helpful and knowledgeable. Thank you to Andrew and Rick Hendrick BMW. More

by Jeffenglish311
Recommend Dealer
Yes
Employees Worked With
Andrew Luchka
Jun 28, 2020 -

Rick Hendrick BMW responded

Thank you, Mr. English! We will be sure to pass on your kind words regarding you experience with Andrew Luchka and our BMW Team. We are pleased your transaction was completed in a timely manner and hope you will not hesitate to reach out if you need any further assistance. Thanks again and have a wonderful weekend!

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