Rick Hendrick BMW
Charleston, SC
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Facilities for waiting were nice...Service Reps were fast and courteous. Use of technology was excellent, especially texted video of technician findings and work. Wash job at end was excellent. Couldn't a and courteous. Use of technology was excellent, especially texted video of technician findings and work. Wash job at end was excellent. Couldn't ask for better and faster service. Just wish the warranty was about 1 year longer (only 3 years now). More
The repair was executed well and I was pleased to be taken care of by AJ. My only quibble is how long it took to get done. My appointment was on the 4th. When I dropped the car off, I asked if all the taken care of by AJ. My only quibble is how long it took to get done. My appointment was on the 4th. When I dropped the car off, I asked if all the needed parts were on hand for this common repair (oil pan gasket replacement) and I was told they were. The car was first assessed on the 6th and then I was told that they had to order a part (a part that was standard for this repaiir, not something unforeseen). The repair was finished by end of day on the 11th. My understanding of an appointment is that it is for a time when the work is ready to begin. Anyway,I am pleased with the result. Thank you. More
New look in service center.Good reception New look in service center. Good reception area. Professional staff, courteous and friendly. Quick turn-around. Labor costs have risen! New look in service center. Good reception area. Professional staff, courteous and friendly. Quick turn-around. Labor costs have risen! More
My husband just bought me a 2022 Land Rover from Patrick on the last day of the year. I couldn't have been happier!!! Absolutely love it! on the last day of the year. I couldn't have been happier!!! Absolutely love it! More
Rick Hendrick BMW of Charleston did a great job with my tire issue. Nicole Floegel and the tech, Andrew Russell were great! The video Andrew sent of his work and my tire issue helped tremendously. I wou tire issue. Nicole Floegel and the tech, Andrew Russell were great! The video Andrew sent of his work and my tire issue helped tremendously. I would highly recommend Rick Hendrick BMW for all BMW service needs. More
Nicole and her team provide great service. Receiving a loaner makes the process painless. The video explanation of the inspection is very helpful. loaner makes the process painless. The video explanation of the inspection is very helpful. More










