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Rick Hendrick BMW

Charleston, SC

4.9
1,432 Reviews

1518 Savannah Highway

Charleston, SC

29407

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Showing 1,432 reviews

January 17, 2022

Facilities for waiting were nice...Service Reps were fast and courteous. Use of technology was excellent, especially texted video of technician findings and work. Wash job at end was excellent. Couldn't a More

by Mike P
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Johnson
Jan 19, 2022 -

Rick Hendrick BMW responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! We hope to be of service to you again in the future. Best wishes, Rick Hendrick BMW

January 13, 2022

The repair was executed well and I was pleased to be taken care of by AJ. My only quibble is how long it took to get done. My appointment was on the 4th. When I dropped the car off, I asked if all the More

by jonmar
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
AJ Matthews
Jan 15, 2022 -

Rick Hendrick BMW responded

Hello Jonmar, thank you; we appreciate your feedback! We hope to be of service to you again in the future. Best wishes, Rick Hendrick BMW

January 01, 2022

New look in service center.Good reception New look in service center. Good reception area. Professional staff, courteous and friendly. Quick turn-around. Labor costs have risen! More

by johnwrenner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jake Bowers
Jan 04, 2022 -

Rick Hendrick BMW responded

Johnwrenner, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 31, 2021

My husband just bought me a 2022 Land Rover from Patrick on the last day of the year. I couldn't have been happier!!! Absolutely love it! More

by HartamiHarmony
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Pannell, Patrick Hartman
Mar 22, 2022 -

Rick Hendrick BMW responded

Hartamiharmony, thank you for your kind review; we are happy to pass along your comments to the team here at Rick Hendrick BMW! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 31, 2021

AJ was awesome. Very helpful. The inspection video was great and through. Keep up the great work. More

by altonrich
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
AJ Matthews
Jan 04, 2022 -

Rick Hendrick BMW responded

Altonrich, we're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out to us if there's anything more we can do! Happy New Year!

December 27, 2021

Rick Hendrick BMW of Charleston did a great job with my tire issue. Nicole Floegel and the tech, Andrew Russell were great! The video Andrew sent of his work and my tire issue helped tremendously. I wou More

by Guy Hunter
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Russell, Nicole Floegel
December 20, 2021

The entire team was personable and made the car buying process enjoyable. Highly recommend Teresa, Oliver, and Marco More

by Katiemgrout
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oliver , Teresa Troutman
Dec 22, 2021 -

Rick Hendrick BMW responded

Katiemgrout, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 14, 2021

Excellent and speedy and thorough and hood client service and audio visual messages sent about service More

by afosterthalheimer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Johnson
Dec 15, 2021 -

Rick Hendrick BMW responded

Afosterthalheimer, we're happy to hear you had such a positive experience with our team! We do hope we can be of assistance in the future. Take care!

December 08, 2021

very good communication with there customers they got it i would recommend any body who ask More

by Messado
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mr Hunter
Dec 10, 2021 -

Rick Hendrick BMW responded

Messado, thanks for your praise and kind comments about our team. We can't wait to see you again, have a great day.

December 02, 2021

Nicole and her team provide great service. Receiving a loaner makes the process painless. The video explanation of the inspection is very helpful. More

by david
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nicole Floegel
Dec 06, 2021 -

Rick Hendrick BMW responded

David, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

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