Rick Hendrick BMW

Ed Ward did an outstanding job. Came in on his day offI Can't wait to meet with our BMW genius. Love the car! Thanks Can't wait to meet with our BMW genius. Love the car! Thanks More

I AM A SORE LOSER - BUT WANT TO SHARE MY EXPERIENCE 1 star to get your attention - First of all, it is my fault, I bought a car that was over priced and did not complete proper due diligence. After figu 1 star to get your attention - First of all, it is my fault, I bought a car that was over priced and did not complete proper due diligence. After figuring out that I purchased a car that was not in the "premium package" tier, but was sold to me at that price point, I came back to the dealership to see if something could be worked out. Background: The vehicle purchased is non-premium packaged 2017 X5 sold to me at $37K. As I was getting to know the car, I realized it had some quirks such as the user settings I programmed would reset on their own, the headlights would malfunction, etc. I just became unhappy with the car and realizing I over paid, just kept making the situation worse. 23 days later, I found same year, slightly less mileage, premium packaged car for $33k at their Charlotte location. I went to the CHS location and asked if we could switch out the cars. AGAIN, yes, I bought the car, took it off the lot, lost value the minute I drove off the lot...I BOUGHT THE TICKET and signed up for the ride, I get it. The staff appraised my vehicle and gave me numbers that just would not work. I realize I sound like a sore loser.....I don't feel like they worked hard enough for me to try to get it done. I did not walk in there and yell, complain and be rude. I feel like they should have got it done. Moral of the story; complete your due diligence on a vehicle or you are stuck. The dealership is in business to make money and that's OK. I think there was room to make this work for me, but they wouldn't help me. More

My experience on the sales and service aspect at Rick Hendrick were the best I’ve ever dealt with. They were knowledgeable and patient throughout the entire process. I will buy from them again! Hendrick were the best I’ve ever dealt with. They were knowledgeable and patient throughout the entire process. I will buy from them again! More

Very Professional upfront and trust worthy Rick Hendrick BMW has been very supportive of me over the past 20years and 10 vehicles I have purchased from them . I have worked with many other de Rick Hendrick BMW has been very supportive of me over the past 20years and 10 vehicles I have purchased from them . I have worked with many other dealers but I aways come back to them because they are the real deal. More

Best of the best!Much better and accommodative compare Best of the best! Much better and accommodative compare to Baker motors! Always do and will continue to recommend to my family and friends! Thank Best of the best! Much better and accommodative compare to Baker motors! Always do and will continue to recommend to my family and friends! Thanks Teresa and jeff! More

Everyone was was highly professional and accommodating. Bought 2 cars in 2 days and were prompt and efficient. Would highly recommend the used car sales team. Bought 2 cars in 2 days and were prompt and efficient. Would highly recommend the used car sales team. More

Great Experience! Once I entered the dealership I was admittedly greeted by a Salesman with all smiles, Salesman was very knowledgeable & Patience and was very happy t Once I entered the dealership I was admittedly greeted by a Salesman with all smiles, Salesman was very knowledgeable & Patience and was very happy to assist me in fulfilling my Purchasing needs. More

Jeffrey was excellent! Jeffery did a great job getting us into our 2017 X3. He has followed up to be sure we are enjoying our purchase and are satisfied. We appreciate good Jeffery did a great job getting us into our 2017 X3. He has followed up to be sure we are enjoying our purchase and are satisfied. We appreciate good customer service. More

Very pleased with Rick Hendrick BMW Of Charleston, SC. Jeffrey Jacknin and Andrew Robinson made my purchase enjoyable. They were friendly, professional, and knowledgeable. I will definitely refer frien Jeffrey Jacknin and Andrew Robinson made my purchase enjoyable. They were friendly, professional, and knowledgeable. I will definitely refer friends and relatives to Rick Hendricks BMW of Charleston, SC based on my personal experience. Donna Thomson More

We have had a great experience purchasing two BMW’s from this dealer. The sales staff is second to none and are always there to help provide a total satisfactory customer experience. Highly recommended this dealer. The sales staff is second to none and are always there to help provide a total satisfactory customer experience. Highly recommended More