Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Rick Hendrick BMW
Charleston, SC
1,328 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,328 reviews
December 16, 2019
Pleasantly surprised given I had assumed the “big boy” would be more expensive but as it turns out the “big boy” was less expensive than the after market small guys and gave great service.... will definit would be more expensive but as it turns out the “big boy” was less expensive than the after market small guys and gave great service.... will definitely return when need arises again More
by SuZQ
Employees Worked With
URI, Dustin snd Sara
December 16, 2019
BMW Service Visit The visit to the dealership went well. The only hiccup was that the BMW internet set up the visit and the dealership had no record of the internet app The visit to the dealership went well. The only hiccup was that the BMW internet set up the visit and the dealership had no record of the internet appointment. The internet appointment said that my battery would be replaced, but the dealership said I didn't need it. There should have been better coordination between BMW internet and the local dealership. The dealership was very courteous and prompt. More
by morosisteven
Employees Worked With
I don't remember
December 15, 2019
Lack of information when appointment made Car was in shop longer than I anticipated. Frankly, it should not take two days to identify and repair a leak in the driver's side window. Had I kno Car was in shop longer than I anticipated. Frankly, it should not take two days to identify and repair a leak in the driver's side window. Had I known in advance that the repair would not be started the same day the car was brought in, I would have opted for an early morning drop off instead of an 11:30am drop off. The extra day meant a second 100+ mile round trip from my home to the service center. Perhaps next time I will choose Hilton Head BMW. More
by ngoldman1129
Employees Worked With
Tyler Morris
December 10, 2019
Always a professional approach I was treated with the usual courtesy and respect. My SA Dustin always takes care of my issues or concerns, if any. The only thing I would do if I I was treated with the usual courtesy and respect. My SA Dustin always takes care of my issues or concerns, if any. The only thing I would do if I were Hendrick BMW is to make sure the Lounge/waiting area cable TV system has HGTV, haha. Really, that’s it for “complaints”....HGTV would be a nice addition (they used to have it). More
by mister.e
Employees Worked With
Dustin
December 10, 2019
Best Service Department in Charleston I've never dealt with a better service center at any dealership. Everyone there is so good, especially my advisor Kristen, she makes the process so s I've never dealt with a better service center at any dealership. Everyone there is so good, especially my advisor Kristen, she makes the process so seamless it is a joy to have my car serviced and how often can you say that. The most unique part is that all of the advisors communicate with their customers as if you were the only one; via telephone and even answering emails. Great Service Department. More
by jmdillon62
Employees Worked With
Kristen Powell
December 10, 2019
Christine Powell was very helpful and had my best interest. She is my go to service representative! I will be going back to her anytime I have an issue. interest. She is my go to service representative! I will be going back to her anytime I have an issue. More
by Jarrett
Employees Worked With
Christine Powell
December 09, 2019
Exceptionally Friendly, Knowledgeable Techs! Took my 2016 M3 in for service, to check on a few things before the warranty expires. The Service Advisor was terrific, super friendly and helped mak Took my 2016 M3 in for service, to check on a few things before the warranty expires. The Service Advisor was terrific, super friendly and helped make things smooth. The Technician that worked on my car took time when I picked it up to go over things, and show me features I was unaware of. More
by cb71216
Employees Worked With
Nicole, Matt
December 09, 2019
Brought my 2019 X3 M40i to the service department to address a recall for the backup camera, check the ventilated seats lack of performance, check the radio failure to automatically shut off when the en address a recall for the backup camera, check the ventilated seats lack of performance, check the radio failure to automatically shut off when the engine is turned off and the driver’s side door is opened, and to have the vehicle serviced. The appointment was set for 9:30. Upon arrival we were greeted and directed to a service advisor to discuss the work to be done. Then directed to an I I associate responsible for issuing the loaner. I was informed about the progress by phone. The vehicle was finished at 6:00. All items appeared to have been addressed as Kristen Powell thoroughly discussed with me. I appreciated her friendly, helpful and expeditious approach. Everything about this service experience was 5 stars except that my vehicle was not washed. More
by markvv5353
Employees Worked With
Kristen Powell
December 03, 2019
Poor service & communicationDidn't complete service for Poor service & communication Didn't complete service for a part that was known 2 weeks prior to service date & didn't notify me the part wasn't in, o Poor service & communication Didn't complete service for a part that was known 2 weeks prior to service date & didn't notify me the part wasn't in, or that service was incomplete More
by Bobccaruso
Employees Worked With
Unknown
December 03, 2019
I bought a BMW X4 M on Saturday, November 30, 2019. The car buying experience was the best I’ve ever had. I usually prefer to buy over the internet because I dislike the process so much. Hendrick BMW h car buying experience was the best I’ve ever had. I usually prefer to buy over the internet because I dislike the process so much. Hendrick BMW has changed my mind about the process. Stephen Hildenbrand and Alex Greene we’re friendly, professional, thorough and a pleasure to work with. Many thanks to them. More
by cnorman471
Employees Worked With
Stephen Hildenbrand, Alex Greene
