Rick Hendrick BMW

Excellent and professional from the first to the last contact. He followed up as he promised. Helped with warranty and treated me with respect. Excellent contact. He followed up as he promised. Helped with warranty and treated me with respect. Excellent More

Recent Service I don't believe I ever heard anyone myself included of bad service here. Service advisors are a class act. The only complaint I have had or heard is p I don't believe I ever heard anyone myself included of bad service here. Service advisors are a class act. The only complaint I have had or heard is price of the service. However, guess if you can't afford the service, you should sell your car. More

Prompt, extremely genuine and courteous service staff We were genuinely greeted when we first arrived, and were quickly matched to a service advisor who worked with us from the beginning of the service pr We were genuinely greeted when we first arrived, and were quickly matched to a service advisor who worked with us from the beginning of the service process to the conclusion of it. Sara was our contact, and the experience was 100% excellent. Repairs were done within a very reasonable timeframe, and our BMW was back on the road in like-new condition. More

Great service experience. The run flat Michelin tires seemed expensive by the front end alignment was excellent. Service manager did a great job explaining everything. seemed expensive by the front end alignment was excellent. Service manager did a great job explaining everything. More

Another good experience BMW Charleston service is consistently timely, courteous, and professional. What more do you want? Oh, the snack beverage service doesn’t include deca BMW Charleston service is consistently timely, courteous, and professional. What more do you want? Oh, the snack beverage service doesn’t include decaf coffee. Problem? Nope. An employee offered to get me a decaf from her personal machine in her office. Good stuff! More

Very honest, thorough service department. First time I needed “major” service and I was very impressed. Did not need to do as much work as originally quoted, which came as great relief. needed “major” service and I was very impressed. Did not need to do as much work as originally quoted, which came as great relief. More

Excellent Service Thank you for allowing me to come in on a Saturday to get my oil change taken care of. This was done very fast and they even washed and vacuumed my c Thank you for allowing me to come in on a Saturday to get my oil change taken care of. This was done very fast and they even washed and vacuumed my car. WOW! More

BMW software problem Fixed the problem with the media aspect of the software. I had paid to get the connected drive aspect to work but it didn’t. The folks at Hendrick BMW Fixed the problem with the media aspect of the software. I had paid to get the connected drive aspect to work but it didn’t. The folks at Hendrick BMW installed a complete update which resolved the problem. More

Superb Service, Attentive Employees I recently just leased my 2nd BMW from Rick Hendrick. I returned to this dealership because they truly treat you with respect, are attentive to every I recently just leased my 2nd BMW from Rick Hendrick. I returned to this dealership because they truly treat you with respect, are attentive to every detail, and make sure you're happy and satisfied with your purchase. My client advisor, James Voorheis, was friendly, attentive and spent the necessary time finding a vehicle that bot only met my needs but met my color expectations. Prior to leaving the lot with my new vehicle, a BMW genius was on-hand to guide me through every detail of the car's technological workings. This is in addition to the Genius appointment set up after you've driven the vehicle for a few days. I know I'll return the he drink BMW in 3 years when this current lease is up. More