Rick Hendrick BMW

The staff was very friendly. That's the good part. Now for the not so good. I had to wait several weeks for an appointment. I was then told that the would not get to my care u That's the good part. Now for the not so good. I had to wait several weeks for an appointment. I was then told that the would not get to my care until the next day. All I needed was an oil change, but I also had a check engine light on. They checked the light, reset it, and drove the car (per their history). It took two days to accomplish this task. I got no more than five miles from the dealer, and the light came on again. I have the means to check and reset the check engine light myself. I could have gone to a quick oil change, no appointment, and been in and out in a half hour. In general, I'm not happy with the quality of the actual service performed. More

Very pleased with service! And the valet service was a tremendous help to me and the ones that picked up my car and delivered it back were extremely professional and courteous!!!! tremendous help to me and the ones that picked up my car and delivered it back were extremely professional and courteous!!!! More

It was a busy Pre-Thanksgiving morning but Nicole and all of the attendants were happy and friendly and worked hard to make things go smoothly. all of the attendants were happy and friendly and worked hard to make things go smoothly. More

My experience with Jeffrey Jacknin was extremely pleasant. We talked about what I was looking for and went forward with that information. He was extremely informative and knowledgeable of the cars pleasant. We talked about what I was looking for and went forward with that information. He was extremely informative and knowledgeable of the cars! All in all it was a great experience! More

Service for a recall (2006 BMW Z4 PVC heater) The recall notice was clear, timely and the part was in stock. Scheduling, reception, review by the advisor, Kirk Yoon, of the needed repair and inst The recall notice was clear, timely and the part was in stock. Scheduling, reception, review by the advisor, Kirk Yoon, of the needed repair and installation of the recalled part were outstanding, start to finish. All of my expectations were exceeded! More

Heater Wiring Recall Prompt check in, the service work was performed in a timely manner. Great service. Had use of a nice loaner car while our car was serviced. Prompt check in, the service work was performed in a timely manner. Great service. Had use of a nice loaner car while our car was serviced. More

No clean car Dropped off for a problem with transmission, only a little over 5000 miles. They had my vehicle for three days, picked up BMW no wash, no vacuum ev Dropped off for a problem with transmission, only a little over 5000 miles. They had my vehicle for three days, picked up BMW no wash, no vacuum even though they said on the paperwork it was done. Complementary Service?? More

disappointing I dropped my X3 diesel off for a 1:00 appointment for my 10,000 mile service on Tuesday, Nov.19. When I called at 4:15 to check on the status, I had t I dropped my X3 diesel off for a 1:00 appointment for my 10,000 mile service on Tuesday, Nov.19. When I called at 4:15 to check on the status, I had to leave a message. When I called back at 5:45, I was told my car had not made it into the shop yet, and if they did not get it in on Wednesday, they would try to see it on Thursday. This is after telling the service advisor at 1:00 that I needed the car back on Tuesday so we could drive it to Chicago on Wednesday. The service advisor was very friendly, but offered no apology or reason for the delay. I was given this appointment by the service manager because we were afraid the car would not make it to Chicago, due to being overdue for its 10,000 mile service. At 5:45, I requested that my car have the diesel exhaust fluid topped off to avoid the car not starting. I was advised that this was done, however there was no paper work to that effect. No one there seemed to know exactly what risk I had with driving beyond the 10,000 mile service requirement. More

Wheel alignment, new tire and a paint touch up redo First of all, I'd like to say that Nicole at the dealership is outstanding. I can't say enough good things about her. I had some basic things to First of all, I'd like to say that Nicole at the dealership is outstanding. I can't say enough good things about her. I had some basic things to be done and then a redo of a paint touch up on the drivers side door. I am happy with the results. Each time I have taken my car in though, the repairs take a lot longer than anticipated. Terry, the manager, was nice to explain this issue to me, but it still was an inconvenience not having my car for several days. I would hope that this doesn't reflect on Nicole, as she did everything she could and communicated thoroughly along the way. See you next time. Susie Gorsline More